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  1. 1. Minimol Denison Mobile Number: +971 56 4092747 E-mail: minimol.denison@gmail.com OBJECTIVE To achieve a challenging position in your organization and practice my learnings & professional experience at the optimum level for maximizing business. CAREER ACHIEVEMENTS Customer service Associate (Tech Mahindra)  Best newbie Award in 2011  Star of the Quarter in January 2012 and July 2014 / Best performer of the year in 2013. Customer service Associate (Trans Continental E services)  Over achieved the target for 7months even got nominated for best performer of The year in 2011 Customer Service Associate (Intelenet Global Services)  Performer of the year in 2009 and star on the month for 3months in 2009 Customer Service & Sales Executive (Reliance communication)  Got opportunity to handle the team as a Team Coach for 8months and achieved Best Team Quarter award in 2006 CORE COMPETENCIES  Taking ownership and Responsibility.  Quick & Continuous Learner.  Believes in punctuality and value for time  Work as a Team & individual for Business growth. WORK EXPERIENCE Company Name: “Value Manage” – (outsourcing for Etisalat SME) UAE Designation: Telesales and sales Coordinator Duration: September 2014 till today. Reason for Job Switch: Prospect / Growth Key Responsibilities  Identifying and generating new leads for sales team for corporate connection.  Manage relationship between sales team and the management. Assuring smooth functionality for repeat business from clients.  Responsible for increasing Revenue by getting maximum SME group to sign-up for our product.  Close co - ordination with sales team for timely and flawless update about the sales.
  2. 2. Minimol Denison Mobile Number: +971 56 4092747 E-mail: minimol.denison@gmail.com  Co - ordination with Etisalat head office to check the status of documents and activation procedure. Company Name: Tech Mahindra (outsourcing for Vodafone Telecom Australia) Designation: Customer Service Associate Duration: 08th June, 2011 till 23rd Sep, 2014 Reason for Job Switch: Prospect Key Responsibilities  Worked with account activation team for 14 months.  Moved to Contact Centre for Business Account holder.  Responsibility of making changes on accounts with customer authority.  Placing request for plan change, address change, name change, sim exchange etc.  Close follow-up on placed correspondence orders and transferred calls to sales team  Co - ordination with Trainers for new updates and process change and share with team.  Assuring smooth functionality between team and management by giving daily updates and feedbacks. Company Name: Trans Continental E Services (BPO for Jet airways) Designation: Customer service Associate Duration: July 2010 to May 2011 Reason for Job Switch: process shut down Key Responsibilities  Reservation, cancellation and amendment of flight Tickets and Holiday Packages.  Co – ordinate with ground staff for flight updates and pacing request for special assistance for our guest.  Sending daily flight status to our outbound team if any delay.  Responsible for increasing Revenue by doing reservation and selling holiday package.  Maintaining data base for the Guest and adding points to frequent flyers.  Sending daily reports of reservation, cancellation and amendment to finance team. Company Name: Intelenet Global Services (outsourcing for Vodafone Telecom UK) Designation: Customer service Associate Duration: October, 2007 till June, 2010 Reason for Job Switch: Growth Key Responsibilities  Worked with Technical team for 18months and was moved to retention  Troubleshooting on device for software issue.  Helping customer with the step for any changes on the device and even educating for future assistance.  Responsible for increasing Revenue by retaining customer who wish to cancel or port-out  Co – coordinating with store advisor and helping to retain the customer who visit the store for
  3. 3. Minimol Denison Mobile Number: +971 56 4092747 E-mail: minimol.denison@gmail.com cancellation even doing upgrades for our customer with new offers and devices Company Name: Reliance Communication Designation: Customer service & Sales Executive Duration: September, 2005 till February 2007 Reason for Leaving: B Com final year Exam Key Responsibilities  Planning sales tragedy and Increasing Revenue by exceeding the sales target  Selling of Devices, SIM cards, recharge cards and Updating sales reports.  Handling walk-in new and existing customer in the store.  Training and Motivation on Sales, competition penetration,  Helping customer with billing explanation, bill payments, plan changes. EDUCATIONAL QUALIFICATION BOARD INSTITUTE YEAR OF PASSING Bcom (Commerce) Sikkim University Associate Institute of Technology & Higher Studies 2007 Class XII (Commerce) Delhi University Vikas Republic 2004 Class X Delhi University St.Catherine’s School 2002 PERSONAL SKILLS  Confident  Quick Learner  Ability to work in team as well as independently  Customer Centric  Flexible PERSONAL INFORMATION  Date of Birth: 25TH April 1987  Languages Known: English, Hindi, and Marathi.  Marital Status : Single Minimol Denison

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