How public design? Livework


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How public design? Livework

  1. 1. From democracy to Beta How Public Design? • MindLab 2011 31. august 2011 John Holager flickr: megantosh live|work nordic AS John Holager31 august 2011
  2. 2. Citizen involvement = democracy(usually lots of people and a fair bit of talking…) live|work nordic AS John Holager
  3. 3. A key problem in the democratic model is the aversion towards failure •  failure is expensive •  failure is time-consuming •  and it’s not quite as much fun as successlive|work nordic AS John
  4. 4. Is Beta a possible solution? Trial and error with experience prototyping •  reduced risk •  increased speed •  people are engaging for real, not abstractlive|work nordic AS John
  5. 5. Two examples of experience prototypinglive|work nordic AS John
  6. 6. Prototyping patient information InnoMed and Oslo University HospitalInnoMed 2010 live|work nordic AS Anders Kjeseth Valdersnes
  7. 7. Stakeholder insights!  2 nurses and 4 patients from the Cancer Centre!  2 nurses and 3 families from the Children’s Centre!  1 cancer nurse in the municipality of ØstensjøInnoMed 2010 7
  8. 8. Large amounts of information is being created, but there is no system.InnoMed 2010 8
  9. 9. «This booklet was There’s a need for a better system that makes it simpler made by one person to create information, and to do quality assurance. who was given time, Det blir produsert mye informasjon på avdelingene. Ofte springer det ut fra and had the interest engasjerte fagpersoner som setter av to create it.» tid og forfatter et skriv, et hefte eller en perm. Det meste er tekstbasert og lite illustrert, og man begynner med — Kristin, nurse blanke ark. Det er velkomment å kunne bygge på andres arbeid og så tilpasse det.InnoMed 2010 9
  10. 10. An example of sharing. Marie has brought a template from Radiumhospitalet and adapted it to the cancer department at Ullevål. It explains When, What, How, Where, Preparations and Considerations afterwardsInnoMed 2010
  11. 11. 100 questions about life, the disease and the system. Life ?InnoMed 2010 11
  12. 12. «I had no idea where to Patients need info on three levels: the disease, the begin. Just figuring out system and life. Det er tydelig at definisjonen av hva the social benefits som er ‘pasientinformasjon’ må være ganske vid. Det er ikke bare det system almost medisinske, men også hvordan killed me.» sykehuset og helsevesenet fungerer. I tillegg handler spørsmålene om hvordan man lever med sykdommen, — Kirsten, cancer patient og følgene det har for livet. Disse tre tilsammen utgjør behovet.InnoMed 2010 12
  13. 13. In addition to the hospital’s information, NGO’s create a lot of information for patients and caregivers.InnoMed 2010
  14. 14. PROTOTYPE 2: Create a checklist and a tailor-made information package for one specific patientInnoMed 2010 14
  15. 15. Vigdis and Cecilie were given the task to choose relevant information for a 6 year old girl with acute lymphatic leukemiaInnoMed 2010 15
  16. 16. …and were categorising it: Disease, System and Life.InnoMed 2010 16
  17. 17. We compiled and designed the information in a tailor-made binder, and let the family try it.InnoMed 2010 17
  18. 18. «The more someone can filter the information for us, leaving what’s relevant, the better. There is som much to read…» «We have a folder where we collect all the information. My mother-in-law has read it as thorough as we have. When our daughter got sick, we might not be the best to explain things to her.» — Anniken, mother of Cathrine (6)InnoMed 2010 18
  19. 19. «Yes, definietly. It would be very good for the patient to get it in writing. For us, it would be important to keep working on what they’ve said and done at the hospital.» — Home care nurse, Østensjø municipality «…but under System there’s lacks a lot of information about what they will get from the municipality!» — Giske, Cancer Nurse, Østensjø municipalityInnoMed 2010 19
  20. 20. «A simple system for creating check lists and folders would be absolutely brilliant.» «I would have ordered ready- made folders from the in-house printer’s. It’s quicker than printing and making them myself.» — Childrens nurse, UllevålInnoMed 2010 20
  21. 21. What we learned from Prototype 2!  Up to 60% reduction of excess patient information!  Making the selection is quick!  Checklists are a good way of tailor making information packages for both the ward and for a patient!  Bullet lists allow patients to ask better questions!  Provides patients great value in the transition between hospital and home!  Better overview for the municipality on information that is lacking when the patient leaves the hospitalChallenges:!  Both patients and the municipality have a strong need for integration of personal data with the general patient informationInnoMed 2010 21
  22. 22. OSLO TRANSPORT AUTHORITIES Wayfinding and information system for Ruter15. september 2010 live|work nordic AS John Holager
  23. 23. Prototype with 30 people30 people with different background,language and travel habits were askedto try the system to plan and carry outdifferent journeys. live|work nordic AS John Holager
  24. 24. Created user journeysA set of user journeys were created. The user journeyssimulate real world tasks people need to solve when usingpublic|work nordic AS John
  25. 25. Three cases to test 1. Entering a metro station 2. Exiting a metro station 3. Supporting taskslive|work nordic AS John
  26. 26. Locating a destination and choosing the right travel direction. live|work nordic AS John Holager
  27. 27. Trying the new fare zone system – and finding ticket priceslive|work nordic AS John
  28. 28. Alternative time tables – created iteratively within the prototype live|work nordic AS John Holager
  29. 29. Finding the next step of the journeylive|work nordic AS John
  30. 30. Example of detailed feedback “It will probably help me not to travel in the wrong direction – as I sometimes do.”15. september 2010 live|work nordic AS John Holager 30
  31. 31. «There are quite a few questions that I’m not sureI would have considered had I been sitting behind my desk»live|work nordic AS John
  32. 32. Discussion tasks in groups1.  How would ”Beta” affect Imagine a public service public services and where law- and police management? student are ”back to2.  What would it take to get everyday” mentors for government to adopt this newly released prisoners. way of thinking? How and what would you3.  Make a 4-point ”manifesto prototype it? What are the for Beta in public service” key challenges? live|work nordic AS John Holager
  33. 33. september 2010 live|work nordic AS John Holager