Spectrum Communications: Milwaukee Answering Service and Milwaukee Call Center


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Spectrum Communication Services Inc., better known simply as Spectrum Communications, is an award-winning Milwaukee-area answering service and call center operating 24/7/365.

Celebrating 30 years in the business in 2013, Spectrum’s many clients include not only businesses and organizations around greater Milwaukee and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well.

Over the years, Spectrum has been the subject of stories and articles that have appeared in The Business Journal, the Milwaukee Journal Sentinel, and other local news publications, both online and in traditional print.

In addition to this news coverage, Spectrum is very grateful to have been recognized numerous times in its three decades of business by organizations like the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) for its leadership and innovation in categories like outstanding service and ethics.

With its commitment to continuous investments in technology and staff training and development, Spectrum stands out among other call centers and answering services around.

Locally owned and operated with great pride since the very beginning, Spectrum’s owners and staff are rooted in and engaged with the Milwaukee area through charitable work, business associations and networking groups, education, and community development.

Call us today to discuss how Spectrum can help your business grow and meet its objectives. Possibilities are virtually endless, and far more affordable than you may think.

Some of our many services and solutions include, in no particular order:

• Order Entry
• Virtual Office
• Employee Check-in Lines
• Help Desk/Customer Service Overflow
• Job Hotlines
• Conference Calls
• Automated or Operator Assisted Dispatching
• Memberships and Subscriptions
• Simple to Complex Messaging
• Lead Generation
• Ad Tracking
• Off-Site Receptionist
• Appointment Scheduling
• Rebate Programs
• Class and Event Registration
• Credit Hotline
• Outbound Surveys
• Claims and Incident Reports
• Store and Dealer Locate
• Pre-certification Line
• Basic to Enhanced Voice Mail
• Industry Specific Programs – Ask About Yours!

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Spectrum Communications: Milwaukee Answering Service and Milwaukee Call Center

  1. 1. Spectrum Communications: A Brief Overview Providing 24/7/365 peace of mind since 1983 Copyright 2013, Spectrum Communication Services Inc. All Rights Reserved.
  2. 2. A Milwaukee Answering Service and CallCenter Operating 24/7/365Services and solutions are virtually endlessWell-trained, professional, and caring staffThe latest in technology and industry standardsOperators take one call at a time – not three
  3. 3. Locally Owned and OperatedFounded in 1983 by Roy and Mari OsmonCelebrating 30 years in the business, 1983-2013Clients and prospects know how to find and reach usManagement, staff deeply rooted in and engaged with Milwaukee area  Charitable work  Business associations and networking groups  Education  Community development
  4. 4. Award-winning and RecognizedNamed a Future 50 company by the Milwaukee Journal SentinelCoverage in the Milwaukee edition of The Business Journal and other local publications, both in print and onlineNumerous awards received by the Association of TeleServices International (ATSI) for outstanding service over the yearsRecognized by the Better Business Bureau (BBB) for its deep commitment to ethical practices
  5. 5. Noteworthy Retention RatesSome of the best retention rates in the industry  Average client stay is nearly 12.5 years  A number of clients have been with us since nearly the beginning – 1983!  Average length of employment for Spectrum’s staff is nearly nine yearsBottom line: Satisfied clients and a staff that is well- trained, professional, and time-tested
  6. 6. A Rich Variety of ClientsLaw firms large and smallProperty management companiesService contractorsManufacturersMedical and DentalAutomotive shops / ER TowingInsuranceAnd SO many more!
  7. 7. Our Core ValuesFair (x 3)  Fair to our clients, our staff and SpectrumPeace of Mind  Bridging our clients to their customers – 24/7/365The “WOW” Factor  Striving for excellence with every contactEvery Challenge an Opportunity  Specializing in creative and innovative solutionsBuilding Partnerships One Client at a Time  We promise to care
  8. 8. “We believe there is no substitute for a warm, friendly voice.”
  9. 9. For Further InformationSpectrum Communications125 N. Executive Drive, Suite 300Brookfield, WI 53005262.821.5100 (Local)800.701.3559 (Toll Free)262.821.1492 (Fax)info@spectrumcomm.comwww.spectrumcomm.comwww.facebook.com/milwaukeecallcenter
  10. 10. For Further InformationSpectrum Communications125 N. Executive Drive, Suite 300Brookfield, WI 53005262.821.5100 (Local)800.701.3559 (Toll Free)262.821.1492 (Fax)info@spectrumcomm.comwww.spectrumcomm.comwww.facebook.com/milwaukeecallcenter