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National Answering Service


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Spectrum Communications is an award-winning national answering service operating 24/7/365. Celebrating 30 years in the business in 2013, Spectrum’s many satisfied clients include businesses and organizations, large and small, throughout the United States.

Spectrum is very grateful to have been recognized numerous times in its three decades of business by organizations like the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) for its leadership and innovation in categories like outstanding service and ethics.

With its commitment to continuous investments in technology and staff training and development, Spectrum stands out among other answering services with a national presence.

Spectrum’s owners and staff are rooted in and engaged with the communities in which they live and work through charitable work, business associations and networking groups, education, and community development.

If you're looking for a high-quality, award-winning national answering service with many satisfied clients throughout the United States, you just came to the right page. There are many national answering services throughout the United States, but Spectrum Communications is the one answering service that truly stands out among the various national answering services.

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National Answering Service

  1. 1. Copyright 2013, SpectrumCommunication Services Inc. All RightsReserved.Spectrum Communications: An Award-Winning National Answering Service andCall CenterProviding 24/7/365 peace of mind since 1983
  2. 2.  Services and solutions are virtually endless Well-trained, professional, and caring staff The latest in technology and industrystandards Operators take one call at a time – not three Many satisfied clients throughout the UnitedStates
  3. 3.  Founded in 1983 by Roy and Mari Osmon Celebrating 30 years in the business, 1983-2013 Management, staff deeply rooted in andengaged with the communities in which theylive and work Charitable work Business associations and networking groups Education Community development
  4. 4.  Numerous awards received by the Associationof TeleServices International (ATSI) foroutstanding service over the years Recognized by the Better Business Bureau(BBB) for its deep commitment to ethicalpractices
  5. 5.  Some of the best retention rates in the industry Average client stay is nearly 12.5 years A number of clients have been with us since nearly thebeginning – 1983! Average length of employment for Spectrum’s staff isnearly nine years Bottom line: Satisfied clients and a staff that iswell-trained, professional, and time-tested
  6. 6.  Insurance Manufacturers Property management companies Medical and Dental Law firms large and small Service contractors Automotive shops / ER Towing And SO many more!
  7. 7. Order EntryVirtual OfficeEmployee Check-in LinesHelp Desk/CustomerService OverflowJob HotlinesConference CallsAutomated or OperatorAssisted DispatchingMemberships andSubscriptionsSimple to ComplexMessagingLead GenerationAd TrackingOff-Site ReceptionistAppointment SchedulingRebate ProgramsClass and EventRegistration
  8. 8. Credit HotlineOutbound SurveysClaims and IncidentReportsStore and Dealer LocatePre-certification LineBasic to Enhanced VoiceMailIndustry SpecificPrograms – AskAbout Yours!
  9. 9.  Fair (x 3) Fair to our clients, our staff and Spectrum Peace of Mind Bridging our clients to their customers – 24/7/365 The “WOW” Factor Striving for excellence with every contact Every Challenge an Opportunity Specializing in creative and innovative solutions Building Partnerships One Client at a Time We promise to care
  10. 10. “We believe thereis no substitutefor a warm,friendly voice.”
  11. 11. Spectrum Communications125 N. Executive Drive, Suite 300Brookfield, WI 53005800.701.3559262.821.1492 (Fax)