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VSM	
  Workshop	
  -­‐ Slideshare 1
Running	
  a	
  
Value	
  Stream	
  Mapping	
  
Workshop
VSM	
  Workshop	
  -­‐ Slideshare 2
Sound	
  Familiar?	
  
“Our	
  IT	
  organization	
  develops	
  requirements	
  in	
 ...
VSM	
  Workshop	
  -­‐ Slideshare 3
Sound	
  Familiar?	
  
“Our	
  IT	
  organization	
  develops	
  requirements	
  in	
 ...
VSM	
  Workshop	
  -­‐ Slideshare 4
Sound	
  Familiar?	
  
“When	
  we	
  collect	
  business	
  requirements,	
  
we	
  d...
VSM	
  Workshop	
  -­‐ Slideshare 5
Sound	
  Familiar?	
  
“When	
  we	
  collect	
  business	
  requirements,	
  
we	
  d...
VSM	
  Workshop	
  -­‐ Slideshare 6
Sound	
  Familiar?	
  
“When	
  we	
  collect	
  business	
  requirements,	
  
we	
  d...
VSM	
  Workshop	
  -­‐ Slideshare 7
Sound	
  Familiar?	
  
“When	
  we	
  collect	
  business	
  requirements,	
  
we	
  d...
VSM	
  Workshop	
  -­‐ Slideshare 8
Sound	
  Familiar?	
  
“When	
  we	
  collect	
  business	
  requirements,	
  
we	
  d...
VSM	
  Workshop	
  -­‐ Slideshare 9
The	
  Solution
If	
  these	
  symptoms	
  sound	
  familiar,	
  
you	
  may	
  want	
...
VSM	
  Workshop	
  -­‐ Slideshare 10
Definitions
VSM	
  Workshop	
  -­‐ Slideshare 11
What	
  Is	
  a	
  Value	
  Stream?
A	
  Value	
  Stream	
  is	
  a	
  sequence	
  of...
VSM	
  Workshop	
  -­‐ Slideshare 12
Who	
  Is	
  Impacted	
  by	
  a	
  Value	
  Stream?
A	
  customer	
  may	
  be	
  in...
VSM	
  Workshop	
  -­‐ Slideshare 13
What	
  Is	
  a	
  Value	
  Stream	
  Mapping	
  
Workshop?
A	
  VSM	
  workshop	
  m...
VSM	
  Workshop	
  -­‐ Slideshare 14
The	
  Key	
  Elements	
  of	
  
Value	
  Stream	
  Mapping
VSM	
  Workshop	
  -­‐ Slideshare 15
Customer	
  Focus
The	
  customer	
  is	
  the	
  
most	
  important	
  entity	
  
fo...
VSM	
  Workshop	
  -­‐ Slideshare 16
Strategic	
  Level	
  Approach
A	
  VSM	
  workshop	
  should	
  
focus	
  on	
  stra...
VSM	
  Workshop	
  -­‐ Slideshare 17
Holistic	
  Organizational	
  View
Most	
  organizations	
  are	
  a	
  
coalition	
 ...
VSM	
  Workshop	
  -­‐ Slideshare 18
Waste	
  Detection
In	
  almost	
  all	
  business	
  
processes	
  there	
  is	
  wa...
VSM	
  Workshop	
  -­‐ Slideshare 19
Metric	
  Analysis
Often	
  there	
  isn’t	
  an	
  
awareness	
  of	
  the	
  curren...
VSM	
  Workshop	
  -­‐ Slideshare 20
Preparing	
  for	
  a	
  
Value	
  Stream	
  Mapping	
  
Workshop
VSM	
  Workshop	
  -­‐ Slideshare 21
Prerequisites	
  for	
  VSM	
  Success
Identify	
  an	
  experienced	
  
VSM	
  works...
VSM	
  Workshop	
  -­‐ Slideshare 22
Prerequisites	
  for	
  VSM	
  Success
Identify	
  the	
  organization’s	
  Value	
  ...
VSM	
  Workshop	
  -­‐ Slideshare 23
Prerequisites	
  for	
  VSM	
  Success
Prioritize	
  your	
  Value	
  Streams	
  base...
VSM	
  Workshop	
  -­‐ Slideshare 24
Prerequisites	
  for	
  VSM	
  Success
Establish	
  an	
  executive	
  sponsor	
  or	...
VSM	
  Workshop	
  -­‐ Slideshare 25
Prerequisites	
  for	
  VSM	
  Success
Empower	
  the	
  team	
  to	
  
make importan...
VSM	
  Workshop	
  -­‐ Slideshare 26
Executing	
  a
Value	
  Stream	
  Mapping	
  
Workshop
VSM	
  Workshop	
  -­‐ Slideshare 27
Step	
  1:	
  Mandate
Develop	
  a	
  workshop	
  mandate,	
  or	
  charter, which	
 ...
VSM	
  Workshop	
  -­‐ Slideshare 28
Step	
  2:	
  Agenda
Produce	
  a	
  detailed	
  agenda	
  
(typically	
  over	
  2	
...
VSM	
  Workshop	
  -­‐ Slideshare 29
Step	
  3:	
  Kick-­‐Off	
  Meeting
Hold	
  a	
  kick-­‐off	
  meeting	
  with	
  the	...
VSM	
  Workshop	
  -­‐ Slideshare 30
Step	
  4:	
  Final	
  Preparations
Final	
  preparations	
  include	
  holding	
  a	...
VSM	
  Workshop	
  -­‐ Slideshare 31
Step	
  5:	
  Facilitation
Day	
  One:	
  Map	
  out	
  the	
  current	
  state.
VSM	
  Workshop	
  -­‐ Slideshare 32
Step	
  5:	
  Facilitation
Day	
  One:	
  Map	
  out	
  the	
  current	
  state.
Day	...
VSM	
  Workshop	
  -­‐ Slideshare 33
Step	
  5:	
  Facilitation
Day	
  One:	
  Map	
  out	
  the	
  current	
  state.
Day	...
VSM	
  Workshop	
  -­‐ Slideshare 34
Step	
  5:	
  Facilitation
Day	
  One:	
  Map	
  out	
  the	
  current	
  state.
Day	...
VSM	
  Workshop	
  -­‐ Slideshare 35
Step	
  6:	
  Governance
Establish	
  governance	
  and	
  a	
  review	
  cadence	
  ...
VSM	
  Workshop	
  -­‐ Slideshare 36
Deliverables
VSM	
  Workshop	
  -­‐ Slideshare 37
VSM	
  Output
The	
  deliverables	
  from	
  a	
  VSM	
  workshop	
  are	
  designed	...
VSM	
  Workshop	
  -­‐ Slideshare 38
VSM	
  Output
The	
  deliverables	
  from	
  a	
  VSM	
  workshop	
  are	
  designed	...
VSM	
  Workshop	
  -­‐ Slideshare 39
VSM	
  Output
The	
  deliverables	
  from	
  a	
  VSM	
  workshop	
  are	
  designed	...
VSM	
  Workshop	
  -­‐ Slideshare 40
VSM	
  Output
The	
  deliverables	
  from	
  a	
  VSM	
  workshop	
  are	
  designed	...
VSM	
  Workshop	
  -­‐ Slideshare 41
VSM	
  Output
The	
  deliverables	
  from	
  a	
  VSM	
  workshop	
  are	
  designed	...
VSM	
  Workshop	
  -­‐ Slideshare 42
Outcomes
VSM	
  Workshop	
  -­‐ Slideshare 43
VSM:	
  So	
  What?
A	
  well-­‐executed	
  VSM	
  workshop	
  with	
  a	
  
committe...
VSM	
  Workshop	
  -­‐ Slideshare 44
VSM:	
  So	
  What?
A	
  well-­‐executed	
  VSM	
  workshop	
  with	
  a	
  
committe...
VSM	
  Workshop	
  -­‐ Slideshare 45
VSM:	
  So	
  What?
Your	
  IT	
  organization	
  is	
  in	
  a	
  unique	
  position...
VSM	
  Workshop	
  -­‐ Slideshare 46
VSM:	
  So	
  What?
Your	
  IT	
  organization	
  is	
  in	
  a	
  unique	
  position...
VSM	
  Workshop	
  -­‐ Slideshare 47
Andy	
  Nemtzow:	
  
linkedin.com/in/anemtzow
James	
  Healey:	
  
linkedin.com/in/ja...
VSM	
  Workshop	
  -­‐ Slideshare 48
Learn	
  more:	
  abraic.com/blog	
  
Abraic	
  helps	
  improve	
  
business	
  proc...
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How to Run a Value Stream Mapping (VSM) Workshop

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Learn how—and why—to conduct a VSM workshop. This tutorial caters to an IT audience but is applicable to any department within an organization. With its origins in manufacturing, Value Stream Mapping (VSM) has been successfully adopted by other industries to improve business processes.

Published in: Business

How to Run a Value Stream Mapping (VSM) Workshop

  1. 1. VSM  Workshop  -­‐ Slideshare 1 Running  a   Value  Stream  Mapping   Workshop
  2. 2. VSM  Workshop  -­‐ Slideshare 2 Sound  Familiar?   “Our  IT  organization  develops  requirements  in  silos  without   considering  the  end-­‐to-­‐end  business  processes”
  3. 3. VSM  Workshop  -­‐ Slideshare 3 Sound  Familiar?   “Our  IT  organization  develops  requirements  in  silos  without   considering  the  end-­‐to-­‐end  business  processes” “The  business  requirements  for  our  new  IT  solutions  are   not  based  on  current  business  practices”
  4. 4. VSM  Workshop  -­‐ Slideshare 4 Sound  Familiar?   “When  we  collect  business  requirements,   we  don’t  really  focus  on   the  hard  questions.”
  5. 5. VSM  Workshop  -­‐ Slideshare 5 Sound  Familiar?   “When  we  collect  business  requirements,   we  don’t  really  focus  on   the  hard  questions.” What  problems   are  we  trying   solve?
  6. 6. VSM  Workshop  -­‐ Slideshare 6 Sound  Familiar?   “When  we  collect  business  requirements,   we  don’t  really  focus  on   the  hard  questions.” What  problems   are  we  trying   solve? Will  these   requirements  deliver   our  product  faster,  at  a   lower  cost,  at  the   quality  level  our   customer  expects?
  7. 7. VSM  Workshop  -­‐ Slideshare 7 Sound  Familiar?   “When  we  collect  business  requirements,   we  don’t  really  focus  on   the  hard  questions.” What  problems   are  we  trying   solve? Will  these   requirements  deliver   our  product  faster,  at  a   lower  cost,  at  the   quality  level  our   customer  expects? Are  we  improving   our  ability  to   deliver  value  and   remove  waste?
  8. 8. VSM  Workshop  -­‐ Slideshare 8 Sound  Familiar?   “When  we  collect  business  requirements,   we  don’t  really  focus  on   the  hard  questions.” What  problems   are  we  trying   solve? Will  these   requirements  deliver   our  product  faster,  at  a   lower  cost,  at  the   quality  level  our   customer  expects? Are  we  improving   our  ability  to   deliver  value  and   remove  waste?
  9. 9. VSM  Workshop  -­‐ Slideshare 9 The  Solution If  these  symptoms  sound  familiar,   you  may  want  to  consider  asking  your  IT  department   to  conduct  a  Value  Stream  Mapping  (VSM)  workshop. Here’s  how…  
  10. 10. VSM  Workshop  -­‐ Slideshare 10 Definitions
  11. 11. VSM  Workshop  -­‐ Slideshare 11 What  Is  a  Value  Stream? A  Value  Stream  is  a  sequence  of  activities  an  organization  performs   to  address  a  customer’s  request.
  12. 12. VSM  Workshop  -­‐ Slideshare 12 Who  Is  Impacted  by  a  Value  Stream? A  customer  may  be  internal  or  external  to  the  organization.
  13. 13. VSM  Workshop  -­‐ Slideshare 13 What  Is  a  Value  Stream  Mapping   Workshop? A  VSM  workshop  maps  the  current  flow  of  information  and   materials,  generates  an  ideal  future  state  and  puts  forth  a  high-­‐ level  plan  to  achieve  the  future  state.
  14. 14. VSM  Workshop  -­‐ Slideshare 14 The  Key  Elements  of   Value  Stream  Mapping
  15. 15. VSM  Workshop  -­‐ Slideshare 15 Customer  Focus The  customer  is  the   most  important  entity   for  each  organization. Start  with  the  customer   and  see  what  can  and   should  be  improved  for   their  benefit. Customer  Focus Strategic  Level Holistic  View Waste  Detection Metrics
  16. 16. VSM  Workshop  -­‐ Slideshare 16 Strategic  Level  Approach A  VSM  workshop  should   focus  on  strategic   direction  and  not  get   bogged  down  in  the   weeds. Customer  Focus Strategic  Level Holistic  View Waste  Detection Metrics
  17. 17. VSM  Workshop  -­‐ Slideshare 17 Holistic  Organizational  View Most  organizations  are  a   coalition  of  silos.  VSM   breaks  down  barriers   between  functional  silos to   uncover  improvement   opportunities  across  the   entire  value  stream  of  the   organization,  not  just   within  a  discrete  area. Customer  Focus Strategic  Level Holistic  View Waste  Detection Metrics
  18. 18. VSM  Workshop  -­‐ Slideshare 18 Waste  Detection In  almost  all  business   processes  there  is  waste.   A  VSM  workshop   exposes  waste  in  a   process,  and  provides   the  visibility  and  the   opportunity  to  eliminate   it. Customer  Focus Strategic  Level Holistic  View Waste  Detection Metrics
  19. 19. VSM  Workshop  -­‐ Slideshare 19 Metric  Analysis Often  there  isn’t  an   awareness  of  the  current   performance  of  a   process.  The  VSM   workshop  quantifies  the   current  state  and  sets   targets  for   improvements. Customer  Focus Strategic  Level Holistic  View Waste  Detection Metrics
  20. 20. VSM  Workshop  -­‐ Slideshare 20 Preparing  for  a   Value  Stream  Mapping   Workshop
  21. 21. VSM  Workshop  -­‐ Slideshare 21 Prerequisites  for  VSM  Success Identify  an  experienced   VSM  workshop  facilitator (internal  or  external).
  22. 22. VSM  Workshop  -­‐ Slideshare 22 Prerequisites  for  VSM  Success Identify  the  organization’s  Value  Streams,   also  known  as   core  business  processes.
  23. 23. VSM  Workshop  -­‐ Slideshare 23 Prerequisites  for  VSM  Success Prioritize  your  Value  Streams  based  on   customer  impact  and  organizational  strategy.   Then  pick  the  one  that  most  meets   the  organization’s  needs.
  24. 24. VSM  Workshop  -­‐ Slideshare 24 Prerequisites  for  VSM  Success Establish  an  executive  sponsor  or  champion   who  can  commit  to  the  VSM  workshop   and  provide  the  leadership  necessary  to   implement  the  future  state.
  25. 25. VSM  Workshop  -­‐ Slideshare 25 Prerequisites  for  VSM  Success Empower  the  team  to   make important  changes   that  will  transform  the  organization   and  meet  strategic  needs.
  26. 26. VSM  Workshop  -­‐ Slideshare 26 Executing  a Value  Stream  Mapping   Workshop
  27. 27. VSM  Workshop  -­‐ Slideshare 27 Step  1:  Mandate Develop  a  workshop  mandate,  or  charter, which  includes:   • Scope • Problem  Statement • Objectives • Metrics
  28. 28. VSM  Workshop  -­‐ Slideshare 28 Step  2:  Agenda Produce  a  detailed  agenda   (typically  over  2  or  3  days,  8  hours  per  day)   and  a  logistical  plan.
  29. 29. VSM  Workshop  -­‐ Slideshare 29 Step  3:  Kick-­‐Off  Meeting Hold  a  kick-­‐off  meeting  with  the  executive  sponsor  to  review  the   workshop  mandate,  logistics,  recommended  training  (depending   on  organizational  maturity),  and  pre-­‐work  assignments  to  get  a   head  start  on  capturing  current-­‐state  processes.
  30. 30. VSM  Workshop  -­‐ Slideshare 30 Step  4:  Final  Preparations Final  preparations  include  holding  a  Q&A  session   (if  required  before  the  workshop)   and  setting  up  the  space with   post-­‐it  notes,  flip  chart  paper,  and  whiteboards.
  31. 31. VSM  Workshop  -­‐ Slideshare 31 Step  5:  Facilitation Day  One:  Map  out  the  current  state.
  32. 32. VSM  Workshop  -­‐ Slideshare 32 Step  5:  Facilitation Day  One:  Map  out  the  current  state. Day  Two:  Brainstorm  and  map  the  future  state.
  33. 33. VSM  Workshop  -­‐ Slideshare 33 Step  5:  Facilitation Day  One:  Map  out  the  current  state. Day  Two:  Brainstorm  and  map  the  future  state. Day  Two  &  Three:  Identify  the  improvement   opportunities,  assign  owners,  and  estimate  overall   implementation  time  for  each  improvement.
  34. 34. VSM  Workshop  -­‐ Slideshare 34 Step  5:  Facilitation Day  One:  Map  out  the  current  state. Day  Two:  Brainstorm  and  map  the  future  state. Day  Two  &  Three:  Identify  the  improvement   opportunities,  assign  owners,  and  estimate  overall   implementation  time  for  each  improvement. TIP:  Produce  a  daily  briefing  for  executive  management.
  35. 35. VSM  Workshop  -­‐ Slideshare 35 Step  6:  Governance Establish  governance  and  a  review  cadence   to  realize  the  improvement  plan.
  36. 36. VSM  Workshop  -­‐ Slideshare 36 Deliverables
  37. 37. VSM  Workshop  -­‐ Slideshare 37 VSM  Output The  deliverables  from  a  VSM  workshop  are  designed  to   bring  about  change:  
  38. 38. VSM  Workshop  -­‐ Slideshare 38 VSM  Output The  deliverables  from  a  VSM  workshop  are  designed  to   bring  about  change:   – Process  map  of  the  Current  State
  39. 39. VSM  Workshop  -­‐ Slideshare 39 VSM  Output The  deliverables  from  a  VSM  workshop  are  designed  to   bring  about  change:   – Process  map  of  the  Current  State – Process  map  of  the  Future  State,   with  improvements  highlighted
  40. 40. VSM  Workshop  -­‐ Slideshare 40 VSM  Output The  deliverables  from  a  VSM  workshop  are  designed  to   bring  about  change:   – Process  map  of  the  Current  State – Process  map  of  the  Future  State,   with  improvements  highlighted – Performance  metrics   (current  and  future)
  41. 41. VSM  Workshop  -­‐ Slideshare 41 VSM  Output The  deliverables  from  a  VSM  workshop  are  designed  to   bring  about  change:   – Process  map  of  the  Current  State – Process  map  of  the  Future  State,   with  improvements  highlighted – Performance  metrics   (current  and  future) – Transformation  plan  to  achieve   the  Future  State
  42. 42. VSM  Workshop  -­‐ Slideshare 42 Outcomes
  43. 43. VSM  Workshop  -­‐ Slideshare 43 VSM:  So  What? A  well-­‐executed  VSM  workshop  with  a   committed  champion  can  be  a  game  changer   for  your  organization.    
  44. 44. VSM  Workshop  -­‐ Slideshare 44 VSM:  So  What? A  well-­‐executed  VSM  workshop  with  a   committed  champion  can  be  a  game  changer   for  your  organization.     The  outcomes  may  include:  reduced  lead  time  and  waste,   improved  customer  service  and  product  quality,  and  increased   employee  engagement.
  45. 45. VSM  Workshop  -­‐ Slideshare 45 VSM:  So  What? Your  IT  organization  is  in  a  unique  position  to  initiate  a  VSM   workshop,  given  its  involvement  in  business  requirements   gathering  and  cross-­‐functional  projects.  
  46. 46. VSM  Workshop  -­‐ Slideshare 46 VSM:  So  What? Your  IT  organization  is  in  a  unique  position  to  initiate  a  VSM   workshop,  given  its  involvement  in  business  requirements   gathering  and  cross-­‐functional  projects.   If  IT  builds  the  capability  to  plan  and  execute  VSM  workshops  to   enable  business  transformation,  the  department  can   move  up  the  value  chain  within  the  broader  organization.
  47. 47. VSM  Workshop  -­‐ Slideshare 47 Andy  Nemtzow:   linkedin.com/in/anemtzow James  Healey:   linkedin.com/in/jamescundarihealey Abraic  helps  improve   business  processes  &  outcomes for  IT  organizations.
  48. 48. VSM  Workshop  -­‐ Slideshare 48 Learn  more:  abraic.com/blog   Abraic  helps  improve   business  processes  &  outcomes for  IT  organizations.

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