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  1. 1. REQUEST FOR PROPOSAL FOR Appointing a Consultant for assisting in various IT initiatives of the Bank
  2. 2. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 ACTIVITY SCHEDULE The schedule is subject to change and notice will be provided through website. Activity Details RFP/Bid Ref No. & date 008/2010/CO:DIT/NIG/consultant/cs dated 05.03.2010. Address for submission of Assistant General Manager, Bid & for all Syndicate Bank, communications Corporate Office-DIT, II Floor, Commercial Complex, National Games Village, Koramangala, Bangalore 560 047 Tel : 080-25705785 Fax: 080-25705790 Bid submission Bid document can be downloaded from our website Bid to be submitted in two Part-I :- Technical Bid different envelopes Part-II: - Commercial Bid. Last date for Submission 15/03/2010 not later than 02.00 p.m. of Bid Bid opening date / time / The Technical bids will be opened on 15/03/2010 at venue 04.00 p.m. at the above address. Technically responsive bidders will be informed of the date of opening of Commercial Bids individually at a later date. Language of the Bid English Important Notice • This RFP document is not transferable. • Bidders are advised to study the RFP carefully. Submission of bid shall be deemed to have been done after careful study and examination of the tender document with full understanding of its implications. • The response to this RFP should be full and complete in all respects. Incomplete or partial bids will be rejected. • The bidder shall bear all costs associated with the preparation and submission of the bid, including cost of presentation for the purposes of clarification of the bid, if so desired by the bank. The bank will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the bidding process. • The bank reserves the right to reject the bidder’s assertion of compliance to a requirement, if the detailed response is found unsatisfactory or contradictory. • The cost of preparing the proposal including visit / visits to the Bank are not Reimbursable. • The bank can extend the time for submission of all the proposals. 2 of 26
  3. 3. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 INTRODUCTION Syndicate Bank, constituted under the Banking Companies (Acquisition and Transfer of Undertakings) Act 1970, having its Head Office at Manipal, Udupi District – 576 104 in India, and among others having its Corporate Office-DIT, II Floor, Commercial Complex, National Games Village, Koramangala, Bangalore hereinafter called “Bank”, intends to issue this bid document, hereinafter called Request For Proposal or RFP, to the Bidders, to participate in the competitive bidding for appointment as an Information Technology (IT) Consultant for assisting in various IT initiatives of the bank. This document is meant for the exclusive purpose of bidding as per the terms, conditions and specifications indicated and shall not be transferred, reproduced or otherwise used for purposes other than for which it is specifically issued. Background SyndicateBank, one of India’s major Public Sector Banks, was founded in 1925 in Udupi, India and Nationalised in 1969. Currently it serves over 216 lakh depositors and over 16 lakh borrowers through 2307 branches spread over 28 States and 4 Union Territories with a Branch at London and work force of about 28000. The Global business of the Bank is around Rs 1,90,000 Crores. The Bank is known for mass Banking through its innovative schemes ranging in scope from small savings and social lending to corporate finance and foreign business. Bank has always taken a lead in inducting Information Technology and pioneered in the same. Bank was the first among all Public Sector Banks to implement Core Banking solution (CBS) in its branches. It has brought all its branches under CBS network. The Bank has been accredited with ISO-27001:2005 certification for our Data Centre, DR site and DIT to benchmark the best Information Security practices. The Bank has won Award for Techno-Savvy & Customer-Friendly Services in 2003 and Special Award for Use of I T for Customer Service in Semi-Urban and Rural Areas in 2006 from IDRBT. The Bank has also bagged the Asian Banker I T Implementation Awards 2006 for the Best Core Banking Project Award for Large Banks in 2006 in Asia Pacific Region. Various IT initiatives taken by the Bank in the past and successfully implemented are given in Annexure 5. 3 of 26
  4. 4. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 INVITATION TO BID Syndicate Bank invites sealed quotations in two parts from all eligible bidders for being appointed as IT Consultant, for assisting the Bank, in its various IT initiatives for a period of 2 years as per the Terms & Conditions contained in this Request For Proposal (RFP) Bid documents can be downloaded from the Bank’s Website Further information can be had from the Bank at the address given above from 10.00 a.m. to 5.00 p.m. on all days from Monday to Friday and from 10.00 a.m. to 2.00 p.m. on Saturday. 4 of 26
  5. 5. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 1 DESCRIPTION & SCOPE OF WORK 1.1 Scope 1. As a member of Hardware & Software Evaluation Committee, the Consultants should provide expert advice/guidance/opinion in any matter pertaining to the IT procurement of the Bank. 2. The Consultant should make himself available, as and when Bank desires to have technical advice/guidelines/opinion. 3. The Consultant should be unbiased and impartial and should maintain confidentiality of the matters coming to their knowledge during the interaction with the Bank / vendors. 4. As and when the Bank needs, the Consultant shall associate himself in the technical discussions held with the Bank’s vendors, internal teams, any other visiting teams etc. 5. The role of the consultant should be advisory and recommendatory. 1.2 Broad activities 1.2.1Network: 1. Assist in reviewing the existing Wide Area Network of the Bank and Suggest appropriate strategies to streamline it so as to put in place a secure, efficient and unified Enterprise-wide Network infrastructure. 2. Sizing of Communication equipment and fallback arrangements. 3. Bandwidth requirement assessment and suggestions to reduce and optimize bandwidth utilization by tuning application software. 1.2.2Procurement: 1. To create / vet RFP(s) required to be floated. To suggest / guide Bank for the procedures to be applied for ensuring RFP compliances including Service Level Agreement, (scoring matrix), structure & timelines. 2. To evaluate the offers received for empanelment from the manufactures/vendors after due inspection of their establishment. 3. To participate in Pre-Bid meetings wherever required by the Bank. 4. To participate in the Hardware & Software Evaluation Committee meetings with the officials of the Bank and briefing the aspects considered for selecting a vendor /product. 5. To develop functional specifications document indicating Hardware/Software specifications and communication requirements to link hardware between places. 6. To guide the bank in contract finalization with vendor(s). 5 of 26
  6. 6. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 7. To help in market rate comparison of products. 1.2.3Upgradation Requirements 1. To assist and guide the bank, on technical issues of Data Centre / Disaster Recovery site relating to Hardware & Software, Network redundancy, Network security, Network Operation Centre, Change Requests / Processes, Technology & Information audit, optimization of resources etc. 2. To assist the Bank to identify the areas which need focused attention for smooth running of CBS system across the Bank. 1.2.4Information Security 1. To associate and give suggestions during disaster recovery drills and provide views on the efficacy of the Disaster Recovery site. 2. Review Business Continuity Plans for the Bank and for units like CBS branch, Data Centre, International Division, FIM, Cash Management Services Centre etc., and suggest improvements from security / quality angle. 3. To guide the Bank in making its IT operations COBIT compliant and also assist in adoption of various ISO/BS Standards. 4. To guide in building a strong and secure IT environment of the Bank so as to showcase it as a model with robust IT setup for the entire financial sector in India. 1.2.5IT Manpower Planning 1. To help in assessing the manpower requirements, recruitment policy and training needs of existing IT staff. 2. Assess the efficacy and coverage of the existing IT Training programmes conducted for the bank's personnel and suggest measures to improve the training effectiveness. 1.2.6IT Plans 1. To assist the Bank in preparing short term and long term IT Plans. 2. Assess and advice the current domestic / global banking technology environment and the technology impact of the emerging trends. 3. Assess the various statutory and regulatory compliance requirements under Basle-II norms, Anti-Money Laundering, RBI's / IBA’s Vision documents, and other requirements as informed by the regulator or as per fiscal policy of the country and recommend technology requirements of the Bank for such compliances. 4. Assist / guide the Bank to study the existing IT infrastructure and identify the various Information Technology requirements which will provide 6 of 26
  7. 7. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 strategic direction, and how IT can be aligned with the bank's business strategies. 5. Guide / assist the Bank in Identifying various Products / Service markets which can be supported by the suggested IT Strategies and suggest methods to integrate / streamline existing and new delivery channels. 6. Review the I.T. Annual Action Plans / Targets / Achievements and IT infrastructure investments of the bank and recommend Actionable Points for maximizing Return on Investments in IT. 7. Assist / guide the Bank in Identifying the approximate cost of each product by suitable price discovery mechanism. 8. Review and assist the Bank regularly in evolving marketing strategies in the IT environment. Ongoing projects: To assist and guide in the following ongoing IT Project: 1.Enterprise Wide Data Ware Housing & Business Intelligence Project. 2.Human Resources Management System. Upcoming Projects: To assist and guide in successfully implementing following upcoming projects: 1. Implementation of Core Banking solution (CBS) in all the five Regional Rural Banks sponsored by the Bank. 2. Technology based Financial Inclusion Scheme of Govt. of India. 3. Web based Online Learning System. 4. Document Management System. Any other IT related matter where the Bank desires advise /assistance /guidance. Guide the Bank in identifying new technology based initiatives for better customer services, improved internal working and administration, increased business etc. in tune with the Bank’s vision and business plans. 7 of 26
  8. 8. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 2 QUALIFICATION CRITERIA Sl. Eligibility Criteria Document to be enclosed No. 1. The bidder should be an individual and , Assignment letters / Order should have been in the business of letters, client references. consulting in India at least for the last five years 2. The bidder should have been an IT Client references from 2 Consultant for atleast 2 organisations in organisations, including one the last 5 years of which atleast one Public Sector Bank clearing should be a Public Sector Bank with an indicating the scope of assignment for a period not less than 12 engagement and duration of months. engagement. 3. The Bidder should have any one of the Certified copies of following qualifications / experiences: qualifications and experience. Atleast a Post Graduation in any Information Technology related field with minimum 15 years experience in IT. A PhD in any IT related field with atleast 10 years relevant experience in any educational/research institute of repute such as IISC, IIT, IIIT etc. Bidders should submit his IT returns for last Certified copies of IT returns 3 years. The Bidder should be based in Bangalore Proof of residential address. The participating bidders are required to submit unambiguous documentary evidences, in support of their meeting the above eligibility criteria. If the eligibility criteria is not fully complied with by any bidder, his technical bid shall be treated as NON-RESPONSIVE. The decision of the Bank would be final and binding on all the bidders to this document. The Bank may accept or reject an offer without assigning any reason whatsoever. 8 of 26
  9. 9. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 3 INSTRUCTIONS TO BIDDER The Bidder is expected to examine all instructions, forms, terms and specifications given in the Bid Documents. If any element of doubt arises, the same should be clarified from the Bank before submitting the bid. Failure to furnish all information required by the Bidding Documents may result in the rejection of its bid and will be at the Bidder’s own risk. Bank will not be responsible for the same. 3.1 Amendment of Bidding Document • At any time prior to the deadline for submission of bids, the Bank, for any reason, whether at its own initiative or in response to a clarification requested by a prospective Bidder, may modify the Bidding Documents by amendment. • Amendments if any, will be ported in our Bank’s Website. 3.2 Documents constituting the Bid The Bid prepared by the Bidder should comprise the following components : a) Technical Bid – Part I - Separate sealed cover with superscriptions as “Technical Bid– RFP No 008 / 2010 /CO : DIT / NIG / consultant /cs dated 05.03.2010 of Syndicate Bank” b) Commercial Bid – Part II - Separate sealed cover with superscriptions as “Commercial Bid – RFP No 008 / 2010 /CO : DIT / NIG / consultant /cs dated 05.03.2010 of Syndicate Bank” c) These envelopes containing the Part-I and Part-II bids should be placed in another envelope with the superscription “ BID FOR RFP No.008/2010 dated 05/03/2010 of Syndicate Bank not to be opened before 15/03/2010” Any bid document not conforming to any one of the above terms will be rejected 3.3 Technical Bid • The bidders are expected to examine all terms and instructions included in the Documents. Failure to provide all requested information will be at bidders own risk and may result in the rejection of the proposal. • Bidder shall complete the Bid form (Annexure 1), Qualification Application (Annexure 3) and Reference Sites (Annexure 4) and submit without fail. 3.4 Commercial Bid • The prices should be quoted in the commercial bid form ( Annexure 2) attached to this bid. • The prices should be firm and not dependent on any variable factors. Service Tax as applicable shall be paid extra. • TDS shall be deducted as per the prevailing rules. • Prices must be expressed in Indian Rupees. 9 of 26
  10. 10. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 3.5 Period of Validity of Bids Bids should remain valid for the period of 180 days after the last date for submission of bid prescribed by the Bank. A bid valid for a shorter period shall be rejected by the Bank as non-responsive. 3.6 Format and signing of Bid 1) All pages of the bid shall be initialed. 2) Any inter-lineation, erasure or overwriting shall be valid only if they are initialed. 3.7 Last date for submission of Bids 1) In the event of the specified date for the submission of bids, being declared a holiday for the Bank, the bids will be received up to the appointed time on the next working day. 2) The Bank may, at its discretion, extend this deadline for submission of bids by amending the Bid Documents, in which case all rights and obligations of the Bank and Bidders previously subject to the deadline will thereafter be subject to the deadline as extended. 3) Any bid received by the Bank after the deadline for submission of bids prescribed by the Bank will be rejected and returned unopened to the Bidder. 3.8 Opening of Bids and evaluation Opening of Technical Bids 1. The Bank will open the Part I of the bid (Technical bid) in the presence of bidders’ representatives who choose to attend as per schedule given in Activity Schedule of RFP. 2. In case the bid opening date falls on a holiday, the bids shall be opened at the same time on the next working day. 3. Those bidders satisfying the eligibility criteria shall be short-listed for further evaluation. 4. The Bank will examine the bids to determine whether they are complete whether required information has been provided as underlined in the bid document, whether the documents have been properly signed, and whether bids are generally in order. 5. The evaluation shall include fulfillment of qualification requirements and experience requirements as given in the RFP. Any bid determined as not in order as per the specifications will be rejected by the Bank. 6. Any effort by bidder to influence the Bank in the Bank's bid evaluation, bid comparison or contract award decision may result in the rejection of the Bidders' bid. Bank's decision will be final and without prejudice and will be binding on all parties. 10 of 26
  11. 11. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 7. The Bank reserves the right to accept or reject any bid and annul the bidding process and reject all bids at any time prior to award of contract, without thereby incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the ground for the Bank's action. 8. To assist in the examination, evaluation and comparison of bids the Bank may, at its discretion, ask the bidder for clarification and response shall be in writing and no change in the price or substance of the bid shall be sought, offered or permitted. Evaluation of Technical Bids Evaluation shall take into consideration following aspects 1. No. of Banks / Financial Organizations to whom consultancy services on similar lines is provided. 2. The qualifications and experience in relevant fields. 3. Responses from references. 4. Interview by the Internal Committee 5. Standing in the market Opening of Commercial Bids 1) The Bank will open Part II (Commercial Bid) of the bids short listed in the Technical evaluation, in the presence of Bidders’ representatives who choose to attend, at the time, on the date, and at the place that will be communicated to them. The Bidders’ representatives who are present shall sign a register evidencing their attendance. 2) The Bidders’ names and bid prices, will be announced at the bid opening. 3) Commercial bids of technically non-responsive bidders shall be returned un- opened. Arriving at Lowest offer (L1) Price comparison shall be done by taking total cost of consultancy services for a period of 2 years. 3.9 Award of Contract At the completion of the selection process, Bank will invite the bidder with lowest cost (L1) as evaluated earlier to enter into negotiations to identify any needed revisions to the proposal. At the end of such negotiations, the Bank will notify the award of contract and forward format of Contract Form. The successful Bidder shall sign and date the Contract and return it to the Bank within 20 days of receipt of notification. --- 11 of 26
  12. 12. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 4 OTHER TERMS AND CONDITIONS 4.1 Definitions In this RFP, the following terms shall be interpreted as indicated: a. "Applicable Law" means the laws and any other instruments having the force of law in India. b. “Bank” means SYNDICATE BANK. c. “Contract” means the agreement entered into between the Bank and the successful bidder, as recorded in the Contract Form signed by the parties, including all the attachments and appendices thereto and all documents incorporated by reference therein; d. “Contract Price” means the price payable to the successful bidder under the Contract for the full and proper performance of its contractual obligations; e. “Services” means IT Consultancy Services as described in this RFP f. Contract Period – The contract period will be 2 years g. Law Governing The Contract This Contract, its meaning and interpretation, and the relation between the Parties shall be governed by the Applicable Law. h. Language English shall be the binding and controlling language for all matters relating to the meaning or interpretation of the contract. i. Address of the Bank for Communication shall be as given in Activity Schedule of this RFP. 4.2 Contract Amendment No variation in or modification of the terms of the Contract shall be made except by written amendment to the Contract signed by the parties. 4.3 Notices Any notice, request or consent made pursuant to this contract shall be in writing and shall be deemed to have been made when delivered in person to an authorized representative of the party to whom the communication is addressed, or when sent by registered mail, courier or facsimile to such party at the address specified above. A notice shall be effective when delivered or on the notice’s effective date. 4.4 Use Of Contract Documents And Information The Successful bidder shall not, without the Bank’s prior written consent, disclose the Contract, or any provision thereof, or any specification, plan, drawing, pattern, 12 of 26
  13. 13. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 sample or information furnished by or on behalf of the Bank in connection therewith, to any person/ firm /organization etc. The Successful bidder shall not, without the Bank’s prior written consent, make use of any document or information pertaining to this contract except for purposes of performing the Contract. 4.5 Indemnification Bidder shall indemnify, protect and save the Bank and hold the Bank harmless from and against all claims, losses, costs, damages, expenses, action suits and other proceedings, (including reasonable attorney fees), relating to or resulting directly or indirectly from a. an act or omission of the Bidder, its employees, its agents, in the performance of the services provided by this contract, b. breach of any of the terms of this RFP or breach of any representation by the Bidder, c. use of the deliverables and or services provided by the Bidder, d. infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in respect of all components provided to fulfill the scope of this project. Bidder shall further indemnify the Bank against any loss or damage to the Bank's premises or property, Bank's data, direct financial loss, loss of life, etc., due to the acts of the Bidder. e. It is clarified that the bidder shall in no event enter into a settlement, compromise or make any statement (including failure to take appropriate steps) that may be detrimental to the Bank's (and/or its customers, users and service providers) rights, interest and reputation. f. The bidders should indemnify the Bank (including its employees, directors or representatives) from and against claims, losses, and liabilities arising from: a. Non-compliance of the bidder with Laws / Governmental Requirements b. Intellectual Property infringement under any laws including Copyrights Act 1957 & IT Act 2000 and such other statutory acts and amendments thereto. c. Negligence and misconduct of the Bidder . d. Breach of any terms of RFP or act or omission in performance of service. e. Loss of data due to any of the reasons mentioned above g. Indemnity would be limited to the damages as awarded by arbitrator / court for direct claim and shall exclude indirect, consequential and incidental damages provided that the claims against users and service providers of the Bank and also claim by and against customers would be considered as "direct" claim. The bidder shall not indemnify the Bank for (i) Any loss of profits, revenue, or anticipated savings or (ii) Any consequential or indirect loss or damage caused. h. In the event that the Bank is called as a defendant for IPR infringement of patent, trademark or industrial design rights arising from 13 of 26
  14. 14. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 use of any of the components used in providing the consultancy services, the Bidder on its own expense, will undertake to defend the Bank. i. It will be the Bidder's responsibility to rapidly do away with such third- party claims. The Bidder will also pay any compensation arising from the infringement claims and the Bank will in no manner be responsible for such payments. In addition, the Bidder will bear all the related expenses and legal fees. j. On its part, the Bank will immediately relay to the Bidder any such claims and offer assistance within reasonable limits to rid the claim. 4.6 Taxes And Duties 1. Service Tax as applicable shall be payable by the Bank extra. 2. Bank shall deduct TDS, as per the rules. 4.7 Obligations Of The Bidder The Bidder is responsible for, and obligated to conduct all contracted activities with due care and diligence, in accordance with the Contract, exercising all reasonable means to achieve the performance specified in the Contract. 4.8 Confidentiality 1. The bidder either during the term or after the expiration of this contract shall not disclose any proprietary or confidential information relating to the project, the services, this contract, or the Bank’s business or operations without the prior written consent of the Bank. 1. All plans, drawings, specifications, designs, reports and other documents submitted by the bidder shall become and remain the property of the Bank and the bidder shall, upon termination or expiration of this contract, deliver all such documents to the Bank together with a detailed inventory thereof. The bidder may retain a copy of such documents. The bidder shall not use these documents for purposes unrelated to this contract without the prior written approval of the Bank. 4.9 Payment Terms 1. Bank shall pay fixed monthly remuneration, as per the Contract for the services rendered. 2. Bank shall also pay a fixed amount, as per the contract, as honorarium for attending meetings organized by the Bank outside Bangalore. 3. No Boarding, Lodging, TA, DA or any other expenses shall be paid by the Bank for providing Services in Bangalore. 4. In case Consultant is required to travel to any other city, Bank shall re- imburse Boarding, Lodging, TA and DA as per the rules of the Bank on production of relevant proofs. Such travel shall be from Bangalore to the place of destination & back to Bangalore. 5. In case Bank arranges for the Boarding and Lodging of the Consultant, then only travel charges shall be reimbursed on actuals. 6. Mode of travel by the Consultants shall be normally shortest route in economy class in air travel, IIAC / Ist Class in train and A/C luxury Bus. 14 of 26
  15. 15. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 However, the Bank, at its discretion may allow travel through other modes also. 7. Monthly payments shall be released by the Bank by 10th of every month. 8. Additional payments such as travel and boarding & lodging, if to be paid by the Bank, shall be made on receipt of requests backed by relevant documents, wherever required by the Bank. 9. Bank shall deduct any dues, such as TDS etc. while making monthly payments. 4.10 Delays In The Bidder’s Performance Performance of Services under this RFP shall be made by the Bidder in accordance with the time schedule mutually agreed by the parties for specific requirements.. If at any time during performance of the Contract, the Bidder should encounter conditions impeding timely performance of Services, the Bidder shall promptly notify the Bank in writing of the fact of the delay, its likely duration and its cause(s). After receipt of the Bidder’s notice, the Bank shall evaluate the situation and may at its discretion extend the Bidder’s time for performance. 4.11 Other Instructions 1. The Consultant selected for the assignment should adhere to the quality, standards, regulatory directions, guidelines in this regard. 2. The Consultant selected for the assignment should treat as confidential all data and information about the Bank obtained in the execution of the proposed assignment, hold it in strict confidence and should not reveal such data/information to any other party without the prior written approval of the Bank. 3. The proposal should be submitted strictly in the formats provided in this RFP document . 4. The proposal should be free of overwriting/ corrections/ alterations. 5. The proposals and related Annexures should be signed by the Bidder. 6. All bids and supporting documentation shall be submitted in English only. 7. The Bank will not return the bids/responses to the RFP received. The information provided by the bidder/s to the Bank will be held in confidence and will be used for the sole purpose of evaluation of bids. 4.12 Termination For Default The Bank, without prejudice to any other remedy for breach of contract, by written notice of default sent to the Successful bidder, may terminate this Contract in whole or in part : 1. if the Successful bidder fails to deliver any or all of the deliverables within the period(s) specified in the Contract, or within any extension thereof granted by the Bank; or; 15 of 26
  16. 16. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 2. if the Successful bidder fails to perform any other obligation(s) under the Contract. 3. If the Successful bidder, in the judgment of the Bank has engaged in corrupt or fraudulent practices in competing for or in executing the Contract. Corrupt practice means the offering, giving, receiving or soliciting of any thing of value or influence the action of a public official in the procurement process or in contract execution; and “fraudulent practice” means a misrepresentation of facts in order to influence a procurement process or the execution of a contract to the detriment of the Bank, and includes collusive practice among Bidders (prior to or after bid submission) designed to establish bid prices at artificial non-competitive levels and to deprive the Bank of the benefits of free and open competition. 4.13 Termination For Insolvency The Bank shall be entitled to terminate the agreement with the Bidder at any time by giving ninety (30) days prior written notice to the Bidder. The Bank shall be entitled to terminate the agreement at any time by giving notice if The Bidder a. has a receiver appointed over all or substantial assets; or b. is or becomes unable to pay its debts as they become due; or c. enters into any arrangement or composition with or for the benefit of its creditors; 4.14 Exit Option The Bank reserves the right to cancel the contract in the event of happening one or more of the following Conditions: a. Unnecessary or unwarranted delay in execution of the work allotted. b. Delay in submission of reports beyond the stipulated periods. c. Major breach of trust is noticed during any stage of the consultancy assignment. 4.15 Termination for convenience By Bank The Bank, by written 30 day notice sent to the Bidder, may terminate the Contract, in whole or in part, at any time of its convenience. The notice of termination shall specify that termination is for the Bank’s convenience, the extent to which performance of work under the Contract is terminated and the date upon which such termination becomes effective. By the Bidder • The Bidder can terminate the Contract by giving 90 days notice to the Bank. • The notice period is meant for the Bank to identify another suitable Consultant. • The notice of termination shall specify that termination is for the Bidders’ convenience. 16 of 26
  17. 17. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 • The Bidder shall continue rendering the services as per the Contract during the period of notice. 4.16 Term of the contract. • The term of the Contract shall be for 2 years. • The Contract can be extended, on mutual agreement, for another 1 year under the same terms and conditions. 4.17 Force Majeure Force Majeure is herein defined as any cause, which is beyond the control of the selected bidder or the Bank as the case may be which they could not foresee or with a reasonable amount of diligence could not have foreseen and which substantially affect the performance of the Contract, such as: • Natural phenomena, including but not limited to floods, droughts, earthquakes, epidemics, • Acts of any Government, including but not limited to war, declared or undeclared, priorities, quarantines, embargoes, • Terrorist attacks, public unrest in work area; • provided either party shall within ten (10) days from the occurrence of such a cause notify the other in writing of such causes. The Bidder or Bank shall not be liable for delays in performing his/her obligations resulting from any Force Majeure cause as referred to and/or defined above. 4.18 Arbitration All disputes and differences of any kind whatsoever arising out of or in connection with the Contract shall be referred to arbitration. The arbitrator may be appointed by both the parties or in case of disagreement each party may appoint an arbitrator and such arbitrators shall appoint an Umpire before entering on the reference. The decision of the Umpire shall be final. Such arbitration shall be governed by the provisions of Indian Arbitration and Conciliation Act 1996. All arbitration proceedings shall be at Bangalore , Karnataka, India only. 4.19 Jurisdiction Notwithstanding anything contained herein above, in case of any dispute, claim and legal action arising out of this RFP, the parties shall be subject to the jurisdiction of courts at Bangalore, Karnataka State, India only. Yours faithfully (K. Devananda Upadhyaya) General Manager 17 of 26
  18. 18. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 Annexure – 1 (BID Form) Ref No………………… Place: 18/26
  19. 19. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 Date: The General Manager (CO: DIT) SyndicateBank, Corporate Office - DIT, II Floor, Commercial Complex National Games Village, Koramangala BANGALORE- 560 047. Dear Sir, Having examined the Request for Proposal (RFP) Ref: RFP008 / 2010 /CO : DIT / NIG / consultant /cs dated 05.03.2010. the receipt of which is hereby duly acknowledged, I, the undersigned, offer my IT Consultancy Services in conformity with the said RFP for the sum mentioned in the Price Bid or such other sums as may be ascertained in accordance with the Schedule of Prices attached and made part of this Bid. I undertake, if my Bid is accepted, to provide the services in accordance with the scope of the RFP. I agree to abide by this bid for a period of 180 days from the last date of submission of Bid and shall remain binding upon me and may be accepted at any time before the expiration of that period. I further confirm that, Until a formal contract is prepared and executed, this bid, together with your written acceptance thereof and your Notification of Award, shall constitute a binding Contract between us. I undertake that, in competing for (and, if the award is made to me, in executing) the above contract, I will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”. I understand that you are not bound to accept the lowest or any bid you may receive. Dated this........ day of ............... 2010 (Signature) 19/26
  20. 20. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 Annexure – 2 (Price Schedule) Notes: • For the purpose of evaluation, one meeting per quarter outside Bangalore is reckoned. • Please give the rates of fixed monthly charges and honorarium for outstation meetings in the following format: S Description Units Unit Total l rate charges n (d=b x c) o A B C D 1 Fixed monthly charges 24 months 2 Honorarium for 8 quarters outstation meetings TOTAL CHARGES FOR 24 MONTHS 20/26
  21. 21. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 Annexure –3 (Qualification Application) (All the Bidders submitting their Bids must submit the qualification application in the following formats together with the relevant supporting documents) Name and address of Bidder : Phone: Telex: Fax : . Please provide your academic and other achievements here: Consultancy Services currently undertaken: Name of Scope of IT When commenced Period of Contract organization Consultancy Services Please provide below your knowledge / experience in following group of activities: Sl Services Description no 1. Network 2. Procurement 3. Information Security 4. IT Manpower Planning 5. IT Plans Note: In case any part of service is being provided through an external resource, please mention full details, including name address etc., of the company/individual, with qualifications & experience etc. 21/26
  22. 22. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 Annexure – 4 (Reference Sites) LIST OF MAJOR CUSTOMERS IN LAST 5 YEARS AND REFERENCES S No. Name and Name, Brief Scope of Attach complete Postal Designation, work reference Address of the Telephone, Fax, Letter Customer Telex Nos., e-mail address of the contact person 1 2 3 4 6 ( Enclose necessary documentary proof ) • Provide Information in respect of at least 5 major customers who fulfil the qualification Criteria. References may be enclosed from 2 to 3 customers from the above. ----- 22/26
  23. 23. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 Annexure 5 IT Status in Bank Projects implemented Core Banking: Core Banking Systems (CBS) was introduced in the Bank in the year 2001 and now all the branches in the bank are under CBS. The Wide Area Network of the CBS enables the branches/offices to communicate with each other through instantly through messaging facility. Payment and Settlement Systems: Electronic funds transfer using NEFT and RTGS are introduced through all the branches. Delivery Channels: Automated Teller Machines (ATMs) We have deployed close to 1180 ATMs. All are connected to our own ATM switch in real time, online mode. Internet Banking: It is offered as part of CBS. SMS Banking: Bank is extending SMS Banking through mobiles for information with regard to their accounts by way of Push services, whereby customers receive alerts about the transactions/balances/overdrawals and Pull services where requests/enquiries etc. can be made. Government Business: The introduction of the Online Tax Accounting System (OLTAS) for payment of direct taxes for the Central Board of Direct Taxes and Electronic Accounting System in Excise and Service Tax (EASIEST) for payments of excise and service tax for the Central Board of Excise and Customs has revolutionized the method of tax payment to the Government. Web Site of the Bank: The Bank has a web site and the number of hits has been increasing by leaps and bounds. The website is constantly being improved and provides vital information to our customers on various facilities available in the Bank. The number of hits has risen to 126 Lacs in a month. Video Conferencing: With the introduction of Video Conferencing between the Head Office, Corporate Office, all Regional Offices, SIBM and all Training Centres, the physical barriers between these offices have been surmounted and communication has been made easy. Hardware at DC and DR: In tune with the requirements of the Bank, the hardware deployed at bank’s Data Centre and DR Site have been taken for upgradation from time to time to minimize transaction response time to provide better customer service. The latest P595 Power 6 core IBM 23/26
  24. 24. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 Server and DS8300 SAN Storage, the highest Enterprise storage product from IBM, is deployed at DC. Utilisation of RBI infrastructure: RTGS and NEFT payments through RBI infrastructure, payment of other Banks’ Cards through our ATMs through National Financial Switch,VISA and Cashtree network have increased our reach beyond imagination. RBI has moved to Multi Protocol Level Switching (MPLS) technology for the INFINET so as to take advantage of lesser costs and widely available technologies, resulting in lesser costs and more benefits to the Bank. Filing of returns by banks through the Online Return Filing System (ORFS) which has commenced is poised to make the process of submission of data to the Reserve Bank less cumbersome. Patch Management: Operating System (OS) Patches are released by the OS provider from time to time to plug various vulnerabilities. Manual application of these patches in all the nodes is very cumbersome. The Bank has, therefore, automated OS Patch deployment through Big Fix Patch Management System to push the patches automatically from a Patch Management Server across network nodes in CBS. The solution has been successfully deployed in 11,000 nodes. Anti Virus Management: Anti-Virus updation is required at all servers and nodes in the Bank’s Wide Area Network (WAN). The Bank has made the process more automatic through State-of-the-Art Symantec Anti-Virus (SAV) solution. The System checks availability of latest SAV on hourly basis. The scanning for viruses/infections is conducted in all the nodes/servers daily. E-Circular: Bank has implemented this facility to disseminate information amongst all the staff members. The facility is available for all Branches/Offices under CBS network. BC circulars for 14 years - from 1995 - are available. General Manual of Instructions / CBS Manual / CBS Desk Guide / CBS Circulars / Master Circulars are also available. Search facility is also available on content / department / date / Circular number / mnemonic basis. Other Achievements: Both domestic and Forex treasury accounting in the Bank is fully computerized using in- house developed software packages. The Bank has been accredited with ISO-27001:2005 certification for our Data Centre, DR site and DIT to benchmark the best Information Security practices. The Bank has won Award for Techno-Savvy & Customer-Friendly Services in 2003 and Special Award for Use of IT for Customer Service in Semi-Urban and Rural Areas in 2006 from IDRBT. The Bank has also bagged the Asian Banker IT Implementation Awards 2006 for the Best Core Banking Project Award for Large Banks in 2006 in Asia Pacific Region. Projects under progress In order to stay competitive in the Banking Industry and to provide better customer service, to improve house keeping and to improve overall efficiency, it is the endeavor of the Bank to constantly upgrade the technology and improve the various facilities made available by IT. There have been major developments in Information Technology projects of the Bank and 24/26
  25. 25. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 significant improvements during the last few years. Many of the IT projects, which are under progress, detailed below are also in tune with the Vision Document of Reserve Bank of India. Automated Teller Machines (ATMs):. Bank is a founder member of the CashTree ATM Network which currently has 14 Member Banks. Bank has also joined National Financial Switch (NFS) network of M/s IDRBT which is a consortium of 37 leading Banks in Public / Private sector. Bank is also a meber of the VISA network thus facilitating a global reach to the customer’s of the Bank. Additional security feature for Credit/Debit card customers has already been introduced in the form CVV2 through ‘Verify By VISA (VbV)’ program instituted by VISA. Automated Cheque Depository: Bank has provided Automated Cheque Depository units on a pilot basis at Bangalore:Gandhinagar and Bangalore:Vijayanagar branches. The scanned images of the cheque are provided as a receipt to the customer. The data of the cheques deposited are uploaded to CBS system without any manual intervention. Value Added Services through Internet Banking: The Bank has Internet Banking facility and the number of users have been growing rapidly. In order to improve the facility and to make it comparable to the Internet Banking facility provided by peer banks, many features such as Railway Ticket booking, Utility Bills payments, Payment of Direct and Indirect taxes, 3rd Party Funds transfer at par up to Rs. 1 Lac/day, Funds Transfer through NEFT, Virtual Keyboard, etc. have been added to Internet Banking. Payment Gateway: The Bank is providing Bill payment module, CBSE-AIEEE forms & Defence Services Officers’ Institute (DSOI) membership fees payment is provided to students & army officers respectively through M/s Bill Desk. We have now implemented Payment Gateway facilities through M/s C C Avenue, which will cover many of the e-Payment facilities available in India. IT Enabled Financial Inclusion: The Bank has implemented IT Enabled Financial Inclusion project in 2 pilot branches in Bellary District, Karnataka. Government of Andhra Pradesh has allotted Anantapur and Kurnool district to the Bank for financial inclusion on a one bank one district model. Suitable vendor for AP implementation is being identified through RFP process. Risk Based Internal Audit (RBIA) software: Bank has procured Risk Based Internal Audit (RBIA) software for HO:Inspection Department from M/s 3i Infotech. Customisation is in progress, UAT has commenced and first phase of testing completed. Cheque Truncation: Bank has successfully implemented the pilot project on Cheque Truncation in National Capital Region, Delhi. This will subsequently be implemented in other centres as and when directed by RBI. Facilities Management: 25/26
  26. 26. Bid Ref No. 008/2010/CO:DIT/NIG/Consultant /cs dated 05.03.2010 The Bank has entrusted Facilities Management for the Bank to M/s Datacraft. This consists of Network monitoring & Management, managing CBS WAN infrastructure, availing professional consultancy for overall improvement of network health, performance etc. and new value additions to the WAN. Skilled engineers from M/s Datacraft are stationed at DC and DIT, to provide solutions on all network issues. M/s Datacraft are also providing Link/Line maintenance services for 10 remote Aggregation Points, which has resulted in faster problem resolution. Bilingual software for CBS: As it is mandatory for the Bank to implement Bilingual software for CBS i.e. in English and Hindi, Bank has taken steps to the procure software from M/s Image Point Technologies P Ltd. UAT is in progress. Central Pension Processing Centre: In tune with the Government of India directives, the Bank has set up a Central Pension Processing Centre at Head Office, Manipal. The Bank has procured comprehensive software from M/s Accel Frontline to fully computerize pension payment system. Pilot implementation is completed successfully in July 2009. Enterprise Data Warehousing and Business Intelligence Project: RBI Vision Document mentions that Banks should commence Enterprise Wide Data Warehousing System (EWDWS) which would provide organic linkages across various sets of information available across different functional units of the Bank which could be used for better analysis and for obtaining a holistic picture across different segments of the markets. In tune with the above and as per recommendation of Vasudevan Committee of RBI, the Bank is implementing Enterprise Data Warehousing and Business Intelligence Project (EDWBI). The Software solution is provided by M/s Teradata, who are the world leaders in Data Warehousing and the system Integrator is M/s Wipro.. The implementation is progressing as per the set plan of the Bank. In tune with the RBI Vision Document for having a computerized system for Anti Money Laundering (AML), the Bank has implemented AML from 01.10.2009. Human Resources Management Software: Another area which the RBI Vision Document has touched upon is harnessing of the Human Resources Management. The Bank is implementing the HRMS systems provided by M/s Nexstep and the system integrator is M/s Wipro. HRMS helps the Bank in improving entire HR process in the Bank including recruitment, compensation, planning, payroll, etc. It will enable a centralized system, which can be accessed even by ROs and other officers on need to know basis. Connectivity has been established between HO: Personnel Dept. and DRS, where HRMS servers are kept. Lending Automation Processing System (LAPS): The Bank has gone in for Lending Automation Processing System software from M/s Sysarc Informatix Ltd. which will completely overhaul the current manual system of Loan application processing. It caters to pre-sanction processing electronically. The workflow is automated, without the need to push papers between desks. Generation of sanction documents and printing of loan documents are amongst the various features offered. There are 2 modules, Retail and Corporate, which have been customized to suit our requirements. Retail Module is successfully working. In respect of Corporate Module, interface with CRISIL is being worked out. 26/26