Request for Proposal Bid LSCC-#0013 Cisco VOIP System Lake ...
Request for Proposal
Cisco VOIP System
Lake-Sumter Community College
Rev. 1 – 2/14/2007 Lake-Sumter Community College
TABLE OF CONTENTS
2.0 Existing Conditions/Scope of Services
3.0 RFP Objectives
4.0 Proposal Guidelines
5.0 Details/Price Proposal
7.0 Evaluation Criteria/Basis of Award
Rev. 1 - 2/14/2007 Lake-Sumter Community College 1
1.00 The intent of this RFP is to establish the general specifications for a Cisco Voice
Over IP (VOIP) system which will meet the voice communication needs of Lake-
Sumter Community College (LSCC).
1.01 To be considered responsive, bidders shall deliver on or before 2:00pm,
March 9th, 2007 one (1) original and (2) additional copies, not to exceed 100
pages in length, in a sealed envelope clearly marked LSCC BID #0013 Cisco
VOIP System to:
Regina Peeples, Purchasing Manager
Lake-Sumter Community College
9501 US Hwy 441
Leesburg, Florida 34788
This is a sealed proposal – No fax copies will be accepted.
1.02 Your proposal must be signed by an authorized employee/officer with the
authority to bind a contract.
1.03 Any proposal submittal shall have prices firm for a least 60 days from public
1.04 Please direct any technical questions/clarification inquires to the following
Doug Guiler, CIO
Lake-Sumter Community College
9501 US Hwy 441
Leesburg, Florida 34788
Rev. 1 - 2/14/2007 Lake-Sumter Community College 2
In the event of identical tie bids, preference shall be given to businesses with drug-free
workplace programs in accordance with Section 287.087, Florida Statutes. Whenever two or
more bids that are equal with respect to price; quality and service, indications that a business
certifies it has implemented a drug-free workplace program, minority make-up of the
company, or other positive business indicators shall be given preference in the award
process. Established procedures for the processing of the bids will be followed if none of the
tied vendors/contractors has a drug-free workplace program. In order to have a drug-free
workplace program a business must conform to all requirements as set forth on the
certification form attached. A tied bid of two or more submitted bids will require that the
effected bidders attend an interview with the College selection committee to help determine
preference. The date for this interview will be determined per a request by the bidder and an
appointment made at the College’s discretion.
The District Board of Trustees, Lake-Sumter Community College strongly encourages the
participation of minority (MBE) and/or women (WBE) owned business enterprises in the bid
process. Those bidders certified as MBE and/or WBE as defined by Federal Register 49
CFR, Part 23 or Sections 287.042 and 288.703, Florida Statutes as a business firm which is
at least fifty-one percent (51%) owned by minority or women group members; or, in the case
of a publicly owned business, as a firm in which at least fifty-one percent (51%) of the stock
is owned by minority or women; should complete the attached form and return it with their
Bidders are expected to examine the specifications, delivery schedule, special conditions,
and all instructions pertaining to supplies and services. Failure to do so will be at the
bidder’s risk. The College will not be responsible for errors or omissions by the bidder in
determining the bid price or prices.
NOTE: In accordance with Section 287.133, Florida Statutes, a person or affiliate who has
been placed on the convicted vendor list following a conviction for a public entity crime may
not submit a bid on a contract to provide any goods or services to a public entity, may not
submit a bid on a contract with a public entity for the construction or repair of a public
building or public work, may not submit bids on leases of real property to a public entity,
may not be awarded or perform work as a contractor, supplier, sub-contractor or consultant
under a contract with any public entity, and may not transact business with any public entity
in excess of the Category Two threshold amount ($10,000) as provided in Section 287.017,
Florida Statutes, for a period of 36 months from the date of being placed on the convicted
The District Board of Trustees intends to award this contract to a single bidder, or bidders in
the case of multiple project bids, based on the best and lowest responsive bid on a "per
project" basis, or otherwise as may be in the best interests of the College, however, the
District Board of Trustees reserves the right to reject any or all bids and/or to re-advertise for
new bids at their discretion.
Rev. 1 - 2/14/2007 Lake-Sumter Community College 3
It is understood and agreed that this contract shall be deemed to be awarded and validly
entered into between the contractor and the District Board of Trustees, Lake-Sumter
Community College when the College in accordance with established procedures has issued
a properly executed purchase order.
a. Time is of the essence in this contract and failure to deliver within the time period
established shall be considered a default.
b. In case of default, the College may procure the services from other sources and hold the
contractor responsible for any excess costs occasioned thereby, and may immediately cancel
c. Services rendered that do not conform to specifications, statutory or constitutional
provisions of the State of Florida, or other unlawful considerations may result in vendor
being found in default and conciliation of the contract.
TAXES: Lake-Sumter Community College has been issued Florida Sales and Use Tax
Exemption Certificate Number 45-14-021719-57C.
PAYMENT: Payment for services rendered shall be tendered monthly, upon satisfactory
completion, by submission of an invoice with purchase order number referenced thereon to:
Lake-Sumter Community College
Attn: Accounts Payable
9501 U. S. Highway 441
Leesburg, FL 34788-8751
Rev. 1 - 2/14/2007 Lake-Sumter Community College 4
a. The contractor shall provide evidence annually of the following minimum coverage:
(1) Compensation (including occupational disease) under the terms of the Florida
Worker's Compensation Act in an amount not less than the statutory limits specified
NOTE: Contractors may be eligible for discounts to their workers compensation insurance
premium if a drug-free workplace program is in place and it qualifies under the provisions of
Section 440.102, Florida Statutes. Refer to the Identical Tie Bid certification form attached
for the drug-free workplace program requirements.
(2) Public liability (comprehensive general liability) against bodily injury, personal
injury and property damage in an amount not less than $1,000,000 combined single limit
or its equivalent.
NOTE: The College (District Board of Trustees, Lake-Sumter Community College) shall
be named as an additional insured on the contractor's policy.
(3) Automobile liability coverage, to include coverage for owned, non-owned, and
hired vehicles, against bodily injury and property damage in an amount not less than
$300,000 combined single limit or its equivalent.
b. All certificates of insurance shall contain a requirement that the College will be notified
of any cancellation(s) at least thirty (30) calendar days prior to the effective date of the
Cancellation by means of certified, return receipt requested, U.S. Mail; and that no other
form of notification will otherwise relieve the insurance carrier, its agents, or representatives
2.00 Lake-Sumter Community College (LSCC) is an outstanding institution
established in 1962, providing a solid educational foundation to over 7,500
students each year in both Lake and Sumter Counties. Its three (3) campuses
located in Leesburg, South Lake (Clermont) and Sumter (Sumterville) have
become viable assets in their communities.
LSCC is soliciting bids on a new Cisco VOIP system that will accommodate the
immediate voice needs of a new Science Building located on its Leesburg
Campus. This system is required to be scalable, with an ability to grow to
eventually replace an existing College-wide Siemens phone system.
The College has an existing business relationship with Embarq Inc. for the
majority of LSCC’s voice and data telecommunications needs. Additionally,
Rev. 1 - 2/14/2007 Lake-Sumter Community College 5
LSCC has business relationships with SunCom for inter- and intra-state long-
For all data, the College’s primary network connection point is located in Room
141 of the Williams-Johnson Building at 9501 US Hwy 441, Leesburg, Florida.
This Leesburg Campus acts as the College central hub. The Clermont Campus is
interconnected to the Leesburg Campus via a Gigabit Ethernet circuit and the
Sumter Campus interconnects back to the Leesburg Campus with two bonded T-1
circuits. All desktops have a fully switched connection providing at a minimum
100 mbps Ethernet connectivity to the workstation. All three campuses have an
additional T-1 frame connections used for backup or fail-over purposes only.
Network diagram available upon request:
Rev. 1 - 2/14/2007 Lake-Sumter Community College 6
2.10 SCOPE OF SERVICES
2.11 LSCC seeks proposals that:
• Cost effectively provides a Cisco VOIP system that can scale to eventually
replace an existing College-wide Siemens phone system.
• Cost effectively provide maintenance and trouble resolution support; and
• Reduce the business exposures relating to the availability of LSCC’s voice
3.00 Lake-Sumter Community College (LSCC) seeks proposals for
telecommunications services denoted herein.
Cisco VOIP System
3.10 COMPANY/VENDOR REQUIREMENTS
3.11 LSCC requires companies/vendors to currently have in place 24X7 customer service
available to address potential service outages. Customer service must be accessible
by either a local or toll-free telephone number. As it pertains to the local loop, to be
responsive a bidder must have an adequate number of service technicians as well as
local service, (defined as within 100 miles of Leesburg, Florida) to ensure adequate
response time and availability. (It is preferred the vendor to be located within 25
miles of Leesburg.)
4.00 The College hereby is soliciting the submittal of
qualifications/information/proposals from qualified suppliers in response to this
(LSCC Bid #0013), to be delivered on or before 2:00pm, March 9th 2007.
4.10 RFP submittals shall be signed by an authorized officer and be less than 100
pages each. Only the first 100 pages will be evaluated. Please include (1)
original and (2) copies.
4.20 BIDDERS ARE HIGHLY ENCOURAGED TO FOLLOW THE RFP
NUMERICAL SEQUENTIAL FORMAT OF THIS RFP.
Rev. 1 - 2/14/2007 Lake-Sumter Community College 7
4.30 Bidders are to include in your RFP submittal an overview of your firm’s
qualifications. Please also include with your submittal literature that describes
your company’s background, capabilities, and service offerings as well as formal
educational background of staff who will be assigned to work with LSCC to
provide services as defined herein.
4.40 A Bidder by submitting a formal response to this RFP fully releases Lake-Sumter
Community College from any existing contracts in place without any termination
cost or fees.
4.50 Awarded contractor shall submit to the College monthly acceptable invoices
using net 30 payment terms, indicating charges and/or a monthly flat-fee for
services rendered, as applicable to.
4.60 Contracts resulting from this RFP shall include a 60 day written termination
provision without cause for the College and a 90-day termination provision for
the contractor. Continuation of this contract beyond any fiscal year-end (i.e., June
30th) is subject to sufficient State of Florida continued appropriations.
4.70 All rates shall be all inclusive (i.e., include “all” expenses, etc., including travel,
installation costs, and the like).
Note: The College each fiscal year will issue the awarded contractor a funded
purchase order. No work shall commence that is billable to LSCC without a
funded purchase order.
4.80 LSCC reserves the right to reject any or all proposals, to re-solicit proposals or
not, and to waive informalities as deemed in the best interest of the College or to
not award a contract and utilize existing in place State of Florida state term
5.00 LSCC soliciting bids on a new Cisco VOIP system that will accommodate the
immediate voice needs of a new Science Building located on its Leesburg Campus.
This system is required to be scalable, with an ability to grow to eventually replace
an existing College-wide Siemens phone system. The "minimum" services
required to be responsive are:
1. Bidder must be at a minimum a Cisco Silver partner, holding a certification
in Cisco Unified Communications with extensive experience in designing
and implementing Cisco VOIP solutions.
2. Bidders proposed system must be comprised entirely of all new Cisco
Rev. 1 - 2/14/2007 Lake-Sumter Community College 8
3. Bidder must include a minimum of 1 year of Cisco 24x7x4 SMARTnet™
service on the major system components and a minimum of (1) year of Cisco
8/5 Next Business Day on the IP-Phones.
4. Bidders proposed systems must be able to participate in the College’s
existing 4 digit dialing plan.
5. Technical staff training on the operation and support of the Bidders proposed
system must be included.
6. Bidder must certify that the existing network transports are able to support
VOIP traffic without issue or concern prior to the proposed system being put
7. A basic or rudimentary form of Call Accounting must be included in Bidders
8. Bidders proposed system must include a minimum of the VOIP Phones listed
in the pricing table.
9. Bidders proposed system must include a minimum of the voice mail boxes
listed in the pricing table.
10. Bidders proposed system must include a minimum of 8 analog ports that will
support modem, fax or voice.
12. Responsive proposals shall be a turnkey solution. The awarded contractor
will be solely responsible for installation and support.
Note: (2) new Cisco 3560 POE and (1) new Cisco 3560 Non-POE switches
will be available for use with the VOIP solution.
Complete the pricing table at the end of this document.
6.00 TO BE RESPONSIVE, THIS ENTIRE SECTION #6.00 NEEDS TO
6.01 Name of bidder: _______________________________________
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6.02 Primary contact person: Name__________________________
Fax No. (___)________________
6.03 Location of Central Florida:
Sales Office: ___________________________________
Technical Service Offices:___________________________
6.04 Year bidder business started?___/___/___
6.05 Year bidder began providing these types of telecommunication services?
6.06 Year bidder under its current name began providing telecommunication
services as specified herein? Be specific and when? ___/___/____
6.07 To be responsive, bidders shall list below related references of your
company providing similar services under current company name as
defined in this RFP:
Client Contact Name Phone # # Years of
6.08 Please list below the name of the company that will be providing
Rev. 1 - 2/14/2007 Lake-Sumter Community College 10
Installation, if needed?
Telecommunication service on site?
6.09 How would your company propose the College transition
into a contract with your company, if awarded?
6.10 How many technical telecommunication employees does your company
have in Central Florida? __________________
In Florida?_______ In the USA? _________
6.11 How many miles from Leesburg, Florida is your telecommunication staff
currently located? ______ Miles.
6.12 Does your proposal fully comply with this RFP’s requirements?
Yes____ No_____ (If no, please describe):
6.13 Does your proposal “exceed” the requirements of this RFP?
Yes____ No_____ (If yes, please describe):
Rev. 1 - 2/14/2007 Lake-Sumter Community College 11
EVALUATION CRITERIA/BASIS OF AWARD:
7.00 The College will review responsive proposals submitted. The proposals
will be evaluated for each criterion as defined herein. The College would
then conduct reference checks of finalist and optionally schedule an
interview with all finalists as deemed in the College’s best interest.
7.01 It is the College’s intent to negotiate with the top ranked bidder of a
satisfactory contract, as deemed in the College’s best interest. If a
satisfactory contract can not be negotiated, negotiations will be formally
terminated. The College then would begin negotiations with the next
ranked bidder until a satisfactory contract can be negotiated and entered
7.10 Listed below are definitions of the Evaluation Criterion used during the
o Installation costs:
The College will review responsive proposals as to the net cost that LSCC may
have to bear, such as; hardware preparation, software tuning, planning, project
management, etc., etc. The College will evaluate bidders installation cost
proposal as it relates to the solicited solution(s) and to the degree that your
proposal meets or exceeds the RFP requirements.
o Technical staff qualifications:
The College will review proposals references to the professional qualifications.
Noting the number of full time technical staff with industry certifications, such as,
but not limited to CCNA, CCNP, CCIE and the like. Additional merit will be
given to proposals that can be specific in regards to the personnel and their roles
that will be actively involved with the planning and installation of the bidders’
o Ongoing cost:
The College will review and analyze proposals re-occurring monthly cost to the
College over a 1, 2 and 3 year period.
o Network design:
The College will evaluate proposals for network design, reliability, redundancy,
security, scalability and the like.
Rev. 1 - 2/14/2007 Lake-Sumter Community College 12
o Expandability option/cost:
The College will review proposals for the scalability of the bidders system. As
needs grow at LSCC for this type of service it is important for the College to
understand what expansion options are available and at what cost(s).
o Finalist References
The College will review and contact references (of finalist) provided to quantify if
the reference is truly related to this RFP Scope of Services proposed as well as the
quality of the reference as to your clients satisfaction with services provided to
o RFP Finalist Interview (Optional):
The College reserves the right to conduct interviews of all finalists based entirely
on the College’s discretion.
Rev. 1 - 2/14/2007 Lake-Sumter Community College 13
MINORITY (MBE) OR WOMEN (WBE) OWNED BUSINESS ENTERPRISE
TYPE OF BUSINESS (Check applicable status)
Black Americans (Includes persons having origins in any of
the Black racial groups of Africa)
Hispanic Americans (Includes persons of Mexican, Puerto
Rican, Cuban, Central or South
American or other Spanish cultures or
origins, regardless of race)
Native Americans (Includes Alaskan Natives, American Indians, Aleuts and native
Asian-Pacific Americans (Includes persons whose origins
are from Japan, China, Taiwan,
Korea, Southeast Asia, the
Philippines, Samoa, Guam and
the U.S. Territories of the
Pacific and Northern Mariana’s)
Asian-Indian Americans (Includes persons whose origins are
from India, the Indian Sub-Continent and Pakistan)
Women Owned Business Enterprise
City County State
Certificate Number: _______________________
(State of Florida, Orange County and City of Orlando certification accepted)
NOTE: MBE/WBE are defined as business firms with their principal place of business
located in Central Florida and which are at least fifty-one percent (51%) owned by minority
and/or women group members, or, in the case of a publicly owned business, in which at least
fifty-one percent (51%) of the stock is owned by the minority or women. In addition, the
minority or women owners must exercise actual day-to-day management and control of the
Rev. 1 - 2/14/2007 Lake-Sumter Community College 14
February 14th, 2007 RFP issue date.
February 21st, 2007 Pre-Bid Meeting.
2:00pm Board Room – Room #210,
Student Services Building,
March 5th, 2007 Deadline to submit written clarification
By Fax - 352-365-3501
Attn: Regina Peeples
By E-mail – email@example.com
March 9th, 2007 Deadline to submit Bid.
March 9th, 2007 Bid opening.
March 20th, 2007 Board Approval (projected).
Rev. 1 - 2/14/2007 Lake-Sumter Community College 15
Part Number Qty Description Cost Total
MCS7825H2-K9-CMA1 2 HW/SW CallMgr 5.0 7825-H2 Appliance, 0 Seats
LIC-CM5.0-7825-H2= 2 CallManager License
LIC-CM-DL-100= 2 Cisco CallManager Device License 100 Units
MCS-7825-H2-UC1 1 MCS-7825-H2 Rack; Unity Connection; 2GB;SATA RAID; Win2003
UNITYCN-K9-50USR 1 UNITYCN-K9-50USR
CISCO2821-V/K9 1 2821 VOICE BNDL W/ PVDM2-32 AND IOS SP SVCS
VWIC2-2MFT-T1/E1= 1 2-PORT 2ND GEN MULTIFLEX TRUNKVOICE/WAN INT. CARD - T1/E1
VIC-4FXS/DID 2 4 port FXS or DID VIC
PVDM2-16 1 16-Channel Packet Voice/Fax DSP Module
PVDM2-32U48 1 16-Channel Packet Voice/Fax DSP Module
UNITYCN1-CL-USR 10 One IMAP Client Access LIC
CP-7970G= 1 CP-7970G= IP Phone
CP-7961G= 6 CP-7961G= IP Phone
CP-7941G= 30 CP-7941G= IP Phone
CP-7911G= 1 CP-7911G= IP Phone
CON-SNTP-25H2CMA1 2 SMARTNET 1 year - 7x24x4 CON-SNTP-25H2CMA1
CON-SNTP-25H2UC1 1 SMARTNET 1 year - 7x24x4 MCS-7825-H2 Rack, Unity Connection, 2GB, SATA RAID, Win2003
CON-SNTP-C2821VK9 1 SMARTNET 24X7X4 2821 VOICE
CON-SNT-CP7970 1 SMARTNET 1 year - 8X5XNBD
CON-SNT-CP7961 6 SMARTNET 1 year - 8X5XNBD
CON-SNT-CP7941 30 SMARTNET 1 year - 8X5XNBD
CON-SNT-CP7911 1 SMARTNET 1 year - 8X5 NBD
N/A Network tuning and assurance
N/A Configuration and Installation
N/A Misc #1 -
N/A Misc #2 -
Rev. 1 - 2/14/2007 Lake-Sumter Community College 16
IDENTICAL TIE BIDS
In the event of identical tie bids, preference shall be given to businesses with drug-free
workplace programs in accordance with Section 287.087 Florida Statutes. Whenever two
or more bids, which are equal with respect to price, quality and service, are received, a
bid received from a business that certifies that it has implemented a drug-free workplace
program shall be given preference in the award process. Established procedures for the
processing of tie bids will be followed if none of the tied vendors/contractors have a
drug-free workplace program. In order to have a drug-free workplace program a business
1. Publish a statement notifying employees that the unlawful manufacture, distribution,
dispensing, possession or use of a controlled substance is prohibited in the workplace and
specifying the actions that will be taken against employees for violations of such
2. Inform employees about the dangers of drug abuse in the workplace, the business's
policy of maintaining a drug-free workplace, any available drug counseling,
rehabilitation and employee assistance programs, and the penalties that may be imposed
upon employees for drug abuse violations.
3. Give each employee engaged in providing the commodities or contractual services
that are under bid a copy of the statement specified above.
4. In the statement specified above, notify the employee that, as a condition of working
on the commodities or contractual services that are under bid, the employee shall abide
by the terms of the statement and will notify the employer of any conviction of, or plea of
guilty or nolo contendere to, any violation of Chapter 893 or of any controlled substance
law of the United States or any state, for a violation occurring in the workplace no later
than five (5) days after such conviction.
5. Impose a sanction on, or require the satisfactory participation in a drug abuse
assistance or rehabilitation program if such is available in the employee's community, by
any employee who is so convicted.
6. Make a good faith effort to continue to maintain a drug-free workplace through
implementation of this section (Section 287.087, Florida Statutes).
As the person authorized to sign the statement, I certify that this firm complies fully with
the above requirements.
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