COMMUNITY COLLEGE SYSTEM OF NEW HAMPSHIRE
REQUEST FOR PROPOSAL:
INTEGRATED ONLINE PAYMENT PROCESSOR
January 28, 2009
PROPOSAL DUE DATE AND TIME:
February 27, 2009
4:00 P.M. EST
THE COMMUNITY COLLEGE SYSTEM OF NEW HAMPSHIRE
RFP RESPONSE: INTEGRATED ONLINE PAYMENT PROCESSOR
BID NUMBER: SYS2009-03
ATTN: BILL BEYER
26 COLLEGE DRIVE
CONCORD, NH 03301
Table of Contents
I. Introduction 3
II. General Information 3
A. Purchasing Policy 3
B. Competitive Bidding 3
C. Bid Conditions 4
D. Bidding Procedures 4
III. Project Schedule 5
IV. Contract Award in Best Interest 5
V. Non-Discrimination Compliance 5
A. Pre-Award Presentation 5
B. Evaluation Criteria 5
C. Bidder’s Responses 5
VI. Project Specifications 6
A. Company Stability 7
B. Customer Service 9
C. Cash Management/Payment Processing 10
D. Data Security 12
E. Standard & Custom Interfaces 13
F. Standard & Custom Reports 13
G. Payer Website Functionality 14
H. Client Website Functionality 14
I. Implementation Process 15
J. Training 15
K. Payment for Services 16
L. Fee Schedule / Costs 16
M. Method of Award 16
Attachment A – Fee Proposal 17
You are invited to submit a proposal to provide online payment processing services for The Community College System
of New Hampshire (herein referred to as CCSNH). CCSNH is a state owned College System with seven locations and
five satellites across the State of New Hampshire, with the central office located in Concord, New Hampshire. CCSNH
has a population (FTE) of approximately 9000 students. Our largest college has an FTE count of approximately 4000
FTE’s smallest college has an FTE count of approximately 1000 FTE’s. CCSNH operates 7 separate banner databases
from a central location. CCSNH had approximately 1744 actively managed payment plans for the spring 2008 semester.
Of these, 432 were full pay agreements which we believe would have been credit card payments. For the spring term
2008, there were 6,987 credit card transactions representing payments of $4,004,139.00 and refunds of $301,355.36.
CCSNH is interested in partnering with the best qualified online payment servicer to provide state-of-the-art services and
solution for the CCSNH staff and students. To that end, CCSNH requires that its chosen Vendor be able to meet all of
the requirements herein, without exception, and provide for expansion and service enhancement needs, and represent
the best balance of benefit to cost for the CCSNH.
CCSNH is interested in a five (5) year contract with the option to renew for an additional 5 year period. This will
provide CCSNH the opportunity to meet future requirements, provide for expansion and service enhancements needs,
and represents the best balance of benefit to cost.
CCSNH reserves the right to terminate the contract early for A) Unavailability of funds, B) Cause, C) Convenience or D)
Any federal or state law, current or future, that the vendor cannot comply with.
II. GENERAL INFORMATION
A. Purchasing Policy
Under the CCSNH’s centralized purchasing system, only the Purchasing Department, on behalf of the
Community College System of New Hampshire Board of Trustees, has the authority to obligate CCSNH
for the purchase of contractual services, materials and equipment.
B. Competitive Bidding
CCSNH shall solicit competitive bids, in writing, before the award of a purchase order in excess of
$10,000. Anticipated orders in excess of $20,000 shall be considered a sealed bid. Sealed bids shall be
time and date stamped when received. A minimum of three Vendors, if possible, shall be solicited for
quotations with a thirty (30) day response time generally allowed.
C. Bid Conditions
1. CCSNH reserves the right to accept or reject any or all proposals, to waive irregularities or
technicalities in any response and to accept any response which CCSNH deems to be in its best
2. CCSNH reserves the right to enter into negotiations with any Vendor with the intention of
formalizing a mutually agreeable contract document.
3. CCSNH reserves the right to accept or reject any exception taken by any Vendor to the terms and
conditions of this request.
4. CCSNH reserves the right to qualify, accept or reject any and all Vendors as deemed in the best
interest of CCSNH.
5. CCSNH will not pay for any information requested herein, nor will it be liable for any costs
incurred in preparing response submittals.
D. Bidding Procedures
1. All proposals are to be submitted as best and final offers. Each bidder shall include all
requirements, terms and conditions they may have, and shall not assume that an opportunity will
exist to add such matters after the proposal has been submitted. Unacceptable terms and
conditions may cause CCSNH to award to another bidder, despite other factors of the evaluation.
2. Any questions regarding this RFP must be submitted in writing. They can be faxed to
603-271-2725, attention Bill Beyer, or emailed to firstname.lastname@example.org.
3. Three (3) copies of your proposal are to be submitted to:
THE COMMUNITY COLLEGE SYSTEM OF NEW HAMPSHIRE
RFP RESPONSE: INTEGRATED ONLINE PAYMENT PROCESSOR
BID NUMBER: SYS2009-03
ATTN: BILL BEYER
26 COLLEGE DRIVE
CONCORD, NH 03301
Please submit proposal by 4:00 PM on February 27, 2009. It is solely the respondent’s responsibility to
insure timely delivery of their response. All proposals must be received by the closing date and time
indicated. Late and faxed responses will not be accepted.
III. PROJECT SCHEDULE
A. Request for Proposal Issued January 28, 2009
B. Proposal Due Date February 27, 2009
C. Contract Awarded March 31, 2009
C. Contract Start Date May 15, 2009
IV. CONTRACT AWARD IN BEST INTEREST
CCSNH reserves the right to accept or reject proposals on each item separately or as a whole, to reject any or all
proposals without penalty, to waive any informalities or irregularities therein, and to contract as the best interest
of the CCSNH. The proposed fees while considered important will not be the sole consideration in the selection
of an integrated payment processor.
V. NON-DISCRIMINATION COMPLIANCE
CCSNH neither affiliates nor grants recognition to any individual, contractor, or organization on or off campus
having policies that discriminate on the basis of race, color, sex, age, religion, national origin, handicap or sexual
orientation as defined by applicable laws and regulations. Provider agrees that it will comply with all Federal and
State and Local regulations.
A. Pre-Award Presentation
As a part of the proposal evaluation process, CCSNH may require oral presentations from the highest-ranking
bidder. Any such presentations will be scheduled after February 27, 2009.
B. Evaluation Criteria
Proposal will be evaluated in accordance with the following criteria:
1. Completeness of Proposal;
2. Understanding and Acceptability of Requirements;
3. Corporate Experience and Quality of Reference;
4. The ability, capacity and skill to perform the contract and provide the services required;
6. Proposal Recommendations or Suggestions above and Beyond the Minimum Requirements;
C. Bidder’s Responses
The essential requirements and desirable features, which are specified in this section, are designed to assist the
bidder in proposing a system, which will best meet the needs of the CCSNH. Questions appear within many of
the requirements and features and are intended to aid the CCSNH review team in evaluating each bidder’s
response to determine the degree to which the requirements are met.
VI. PROJECT SPECIFICATIONS
Scope of Services Required
CCSNH is looking to provide students, families and alumni with online payment and refund options, views for balances,
account activity and account history as it relates to tuition, fees, room and dining charges. It is also our goal to process
transactions such as paying an admission/housing deposit, admissions application fee, fee for enrollment in a workforce
development course or seminar, paying for an event on campus or making a donation to our colleges. Integrated with
this, we want to offer students and families a web-based payment plan option for each semester that would be fully
hosted and actively managed. In addition, it is desirable to view and pay balances for past due debts that are outstanding
from previous semesters. The funds collected must be deposited into different financial accounts as dictated by college
and/or departmental guidelines.
This will be a phased implementation to build system knowledge at one college before proceeding with the rest of the
colleges. The final college implementation will be completed within one year of the start of this project. Each of our
seven colleges has a separate SungardHE banner database, which are managed at a central location. The Vendor must be
able to provide seamless real-time inquiries and updates to student accounts in the appropriate SungardHE banner
database as well as accept payments from people or corporations not in the banner databases. Due to current IT
staffing constraints the successful vendor will require limited IT programming for the integration of their system.
The vendor must provide a secure hosted environment and software that is PCI level 1 compliant. The vendor and its
software must comply with all federal and state laws covering electronic payments and refunds, privacy, and disability. In
addition, the Vendor will be fully compliant with the FTC red flag rule and will be responsible for reporting suspected
violations to CCSNH at no additional charge. The vendor will assume all liability for any expenses incurred by CCSNH
as a result a breach to either the vendor’s software or secure data center.
In addition, the Vendor will provide the following for all colleges and the CCSNH systems office:
1. The ability to charge the payer a convenience fee, at the discretion of CCSNH, based on payment type.
2. The ability to choose which credit cards to accept.
3. Access to payment transaction history for both the payer and college personnel.
4. Training in the effective use of the Vendor's software.
The Vendor should also meet the following requirements. Please provide an explanation of how your company
meets each of the requirements below and provide supporting documentation that indicates your company’s
current policies, procedures, and experience.
A. Company Stability
In an effort to assess your company’s overall stability, please provide a detailed history of ownership from
inception to present, including any and all company name changes, the dates of any strategic equity investments,
mergers, buyouts and/or potential buyouts, bankruptcies, downsizing, and processing center relocations.
Describe the experience of your company’s owners, founders, managers and/or supervisors who will be involved
in the processing of our student payments. Please be sure to specifically indicate the number of years that
they’ve been employed by your company, under its current ownership.
The Vendor shall certify the following to the best of its knowledge and belief. Is/has the Vendor and/or
are/have its principals:
1. Presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded
covered transactions by any Federal department or agency? If yes, please explain.
2. Within a three-year period preceding this proposal, been convicted of, or had a civil judgment
rendered against them for, commission of fraud, or a criminal offense in connection with
obtaining, attempting to obtain, or performing a public (Federal, state, or local) transaction or
contract under a public transaction, or violation of Federal or State antitrust statutes, or commission
of embezzlement, theft, forgery, bribery, making false statements, or receiving stolen property? If yes,
3. Presently indicted for or otherwise criminally or civilly charged by a government entity (Federal, state,
or local) with commission of any of these offenses enumerated above? If yes, please explain.
4. Within a three-year period preceding this proposal, had one or more public transactions (Federal,
state, or local) terminated for cause or default? If yes, please explain.
5. Within a three-year period preceding this proposal, is or has been under investigation by any federal
or state agency for student loan or student payment related issues.
Please provide a comprehensive listing of all accounts that your company has won over the last 2 years,
including: College/University Name, Contact Name, Telephone Number and Email Address. If applicable,
please be sure to include the names of all conversions, all campuses within a State System and/or Multi-Campus
Indicate your company’s ability to procure from a security company a fidelity bond covering all officers and
employees. This bond shall indemnify CCSNH in the amount of $100,000.00 per account of any loses sustained
by the failure of the Vendor, its agents or employees to faithfully and honestly deposit and account for all funds
coming into its hands which are owed CCSNH. The Vendor shall provide CCSNH with a fidelity bond within
ten (10) days after written notification of the contract award. Each certificate shall name CCSNH as additional
insured. Each insurance certificate shall contain a valid provision or endorsement that the policy may not be
canceled, terminated, changed, or modified, without 30 days written advance to the CCSNH. Failure to deliver
this certificate shall nullify the proposal award at the option of the CCSNH.
The Vendor shall be bonded for the average dollar amount of credit card payments collected over a two (2)
month period (minimum of $1,000,000.00). The Vendor shall provide a Certificate of Insurance to the CCSNH
upon award of the contract and on a yearly basis thereafter.
The Vendor shall comply with all state and federal laws, including regulations and guidelines established by the
U.S. Department of Education, the Federal Trade Commission, and all other applicable federal and state
regulations and guidelines as they relate to student account management services. Documentation of such
compliance shall be provided to the CCSNH upon request and failure to comply with such regulations will be
grounds for cancellation of contract.
This proposal shall be governed by and construed in accordance with the laws of the State of New Hampshire.
The Vendor shall provide to the CCSNH an independent audit report conducted in accordance with generally
accepted auditing standards and applicable federal rules and regulations. Also, the Vendor shall provide copies of
the last two years’ detailed, audited financial statements, as well as copies of the last two years’ compliance audit
reports. The Vendor shall address, in detail, any exceptions noted in the compliance audit reports.
Please indicate your company’s efforts in regards to the protection of confidential information, including
safeguard provisions and your Response to the Gramm-Leach-Bliley (GLB) Act, the Family Educational Rights
and Privacy Act (FERPA).
The Vendor shall provide the CCSNH with all available records and files pertaining to student and non-student
payments and refunds when required by federal, state and the CCSNH auditors. These records should be
retained for ten years from paid in full.
CCSNH reserves the right to audit or cause to be audited the selected Vendor's books and accounts with the
CCSNH at any time during the term of this contract and for five (5) years thereafter.
B. Customer Service
CCSNH requires that the successful Online Payment processor provide a Primary Account Representative to
work with the CCSNH. This Primary Account Representative must also work with a selected team of Customer
Service Representatives to support the CCSNH in the event that our Primary Account Representative is
unavailable. Who is the College’s support contact? Who is the College’s back up support contact?
Please describe the availability of your company’s software and the amount of downtime experienced within the
last 2 years. CCSNH prefers that our online payment Software be available 24 hours a day, 7 days a week, 365
days a year with very limited downtime. Customers must be informed of any interruption in service. Please
describe how users are notified of planned outages and please describe or include your standard service
agreement in your response.
CCSNH prefers that the successful Online Payment processor’s hours of operations are at least 7:30 a.m. to 7:00
p.m. EST and that all customer service be located in the United States. Please provide a description of your
support system. What support do you provide payers, students and administrative users? After
implementation what do you expect from CCSNH staff?
CCSNH requires that the successful Online Payment processor has at least one employee on staff familiar with
CCSNH prefers that the Online Payment processor not have an automated phone system or voicemail for your
Customer Service Representatives.
CCSNH prefers that the Online Payment processor respond to all CCSNH and Payer Telephone Calls, Email
Inquiries, etc. within (24) hours of request.
CCSNH requires that the Online Payment processor’s employees’ conduct shall be professional and represent the
CCSNH in a positive way during any and all potential contacts and dealings with CCSNH Students.
CCSNH is moving toward electronic notifications system-wide. Please explain if your system can provide an
automatic email notification to all students when a payment, and/or address change is processed.
C. Cash Management/Payment Processing
Please describe the different levels of actively managed payment plans your company offers.
CCSNH recognizes that while we require real-time integration with the Banner student system, there may be
times when we need to search for information or update the student’s actively managed payment plan on the
Vendor’s site, with the proper authorization from the student. Therefore, CCSNH requires the system allow
direct access to student billing and account information by students, staff, and others designated by the student.
The user should be able to access an account by the following Search Options. Please indicate whether your
system currently has the ability to search by each of the following methods by answering “yes” or “no” in the
Social Security Number (SSN) _____
Last (4) Digits of an SSN _____
Student Identification Number (SID) _____
Alphabetically by Last Name _____
Account Number _____
CCSNH requires that the Online Payment processor’s Software have the ability to store multiple payer profiles
and multiple name and address changes per payer. Please describe your system’s functionality in this area.
CCSNH requires that the Online Payment processor maintain Transaction History per payer account, which
cannot be deleted. Please explain your system’s functionality and provide documentation to support your
CCSNH uses a generated id to indentify a student in the Banner databases. CCSNH requires that social security
numbers are removed from all correspondence. Please explain your system’s functionality in this area.
CCSNH understands the need to “archive” zero-balance accounts. However, CCSNH requires instant access
(i.e. without requesting the information from the servicer) to all archived accounts and all information (e.g. not
just Transaction History), as if the account was never archived at all. Please explain your system’s functionality
and provide documentation to support your response.
CCSNH requires payments to be posted to our bank accounts in a timely manner. How long does it take for
funds to be posted to our bank accounts after payment has been made? Is this time frame different for different
types of payments?
CCSNH requires that no fees be assessed to us, if the payer has insufficient funds to cover the payment.
CCSNH requires the system provide for payments and refunds though the Automated Clearing House (ACH)
network by transferring funds electronically from the student or authorized user’s back account. The student or
authorized user should not incur an extra charge for this service.
CCSNH requires the system accept all major credit cards and that CCSNH has the ability to choose which cards
it will accept.
CCSNH requires the system process credits and refunds to credit cards and bank accounts.
CCSNH requires that the Electronic Payment Processors Software maintain history on each student from the
date the student enters into a payment arrangement. Please explain your system’s functionality and provide
documentation to support your response.
CCSNH requires that all payment and refund processing take place in “real-time” and not within a batch
CCSNH requires that our Online Payment Processor provide instant, on-line access to the information on the
account and real-time update to the appropriate Banner Student database. Please explain your system’s
functionality and provide documentation to support your response.
CCSNH is moving toward electronic notification and billing system-wide. CCSNH would prefer that the online
payment processor provides Electronic Billing capabilities. Please explain your system’s functionality and
provide documentation to support your response.
Please provide a flowchart showing the credit card and bank account data flow.
D. Data Security and compliance
CCSNH requires that the successful Online Payment Processor provide a secure hosted environment for
processing all CCSNH transactions, with backup sites. Please describe the location of the hosting site(s). Do you
own or lease your hosting site location? Please provide your process for uptime monitoring.
The system must comply with all applicable federal and local laws and regulations, and pertinent industry and
institutional standards for risk management and data security. This includes provisions of the Family Educational
Rights and Privacy Act (FERPA), the Gramm-Leach-Bliley Act (GLB), the Americans with Disabilities Act
(ADA), Payment Card Industry (PCI), Federal Trade Commission (FTC) and NACHA requirements and
Please include copies of your most recent PCI certification and audit and ACH Originator certification if
CCSNH requires that the Online Payment processor satisfy all generally accepted accounting principles and
demonstrate strong internal control and audit requirements.
The system must securely authenticate user’s identities in order to make payments and access information. The
preferred method of identification is through the Banner SIS system, but there will be times when the user is not
in banner and/or not paying for student charges. Please describe how your system authenticates the user’s
CCSNH requires secure storage of Credit Card /ACH information for refunds. Please describe how our data
would be stored on your servers, and how long you retain that data.
CCSNH requires that no credit card or bank data information will be stored on or passed through any banner
system or CCSNH network at any point in the payment process. This includes initial payment and payment
profile entries as well as ACH or credit card batch files created for transmission to a bank or credit card
Please describe any security breaches you have had, and how you have corrected this issue to avoid a future
Please describe any security testing/security assurance which you do on a periodic basis to be sure your network
and data is secure from public access. In the event of a security breach, what protection is available to CCSNH?
Please describe your method of securing the privacy of information.
Please explain your company’s Disaster Recovery Initiatives and Data Back-Up Procedures in detail.
E. Standard and Custom Interfaces
CCSNH maintains a SunGard Banner database for each of the 7 colleges in the system. Therefore, CCSNH
requires that the Online Payment Processor provide seamless real-time updates to the correct Banner database,
based on authentication through the Banner Student Information system, using the Standard Banner API’s. This
must be accomplished without modification to the baseline Banner product. Please explain your capabilities as it
pertains to this requirement.
F. Standard and Custom Reports
At minimum, the online payment processor should provide the CCSNH with a comprehensive set of Month-
End Management Reports including, but not limited to, the following:
1. Accounting / Reconciliation Reports
2. Program Maintenance Reports
3. Program Management Reports
Please describe on your Standard Month-End Management Reports and provide Report Definitions and/or
Descriptions and sample reports, if applicable.
CCSNH requires that the Online Payment processor’s Software allow CCSNH Staff to produce reports on-
demand, by allowing the end user to create, view, and print reports at any given time. As an example, and
assuming that today’s date is October 17th, does your system provide the ability to instantly create and print an
updated Month-End Management Report, which reflects activity dated October 1st through October 17th.
Please provide additional information and documentation to support your response.
CCSNH requires that the Online Payment processor’s software provide us with the ability to retrieve our
reports in the following formats. Please indicate whether each Report Format is currently available by
answering “yes” or “no” in the space provided.
Microsoft Excel Format _____
PDF Format _____
Text Format _____
G. Payer Website Functionality
The vendor’s system must provide all functionality via the web and be fully hosted in a secure environment.
Does your website provide the ability for our students, payers, and donors to make instant ACH / Direct Debit
and/or Credit Card Payments? _____
Does your website provide the ability for our students and donors to sign-up for recurring payments by either
credit card or ACH / Direct Debit? _____
Does your website provide the ability for our students, payers, and donors to review their direct payment
transaction history? _____
Does your website provide the ability for our students, payers, and donors to update their Banking
Does your website provide the ability for our students and donors to sign-up for Electronic Billing? _____
Does your website provide the ability for seamless integration with the Banner Student Information System,
such that the payer does not have to enter personal information after authentication has performed in the
Banner Student Information System? _____
H. Client Website Functionality
Is your company’s website ADA compliant?
Does your website allow CCSNH Staff to view student or donor information in the exact format that they view
Does your website provide the ability for CCSNH Staff to enter ACH / Direct Debit and/or Credit Card
Does your website provide the ability for CCSNH Staff to review a student’s payment transaction history?_____
Does your website provide the ability for CCSNH Staff to instantly review a specific student’s Current Account
Balance Information? _____
Does your website provide the ability for CCSNH Staff to instantly access your On-Line User’s Guide / Help
Does your website provide the ability for CCSNH Staff to instantly retrieve any Monthly Management Report
from every month and year, since the CCSNH has been a client? _____
I. Implementation Process
The vendor system must integrate seamlessly with Sungard Banner software system. Please describe the
SunGard Banner integration procedures.
Please describe the integration, project management, and technical requirements that you expect CCSNH to
provide to support the solution during implementation and beyond.
Will CCSNH be required to purchase any additional products or services in order to implement your solution?
Can your software system allow screens to be branded, co-branded, or customized to reflect college ownership
of the transactions?
CCSNH is interested in learning about the process and method to be used in converting CCSNH's current
actively managed payment plans to the new Vendors System, as well as the SunGard Banner integration
procedures for the actively managed payment plans.
Please provide a detailed explanation of your company’s conversion process, including Conversion Timelines
and CCSNH Staff involvement.
Please describe the testing procedures you use to validate the conversion and integration.
The Conversion shall include an audit of the accounts.
The Vendor shall prepare a Reconciliation Report at the completion of the conversion.
Upon completion of conversion, the successful Student Online Payment Processor shall notify our students of
this new option with a fully customized, CCSNH-approved Letter.
CCSNH requires that the Online Payment processor provide the option of free, On-Site Training at the
CCSNH’s Facilities following the Implementation. Please describe your typical On-Site Training and provide a
biography on the person (or persons) who will be conducting the On-Site Training Sessions.
CCSNH requires that the Online Payment processor provide the option of free, On-Line Training Sessions upon
request of the CCSNH and at our desired frequency. Please describe your On-Line Training Options and
provide a biography on the person (or persons) who will be conducting the On-Line Training Sessions.
CCSNH requires that the Online Payment processor provide a comprehensive, fully integrated, On-Line User’s
Guide / Help Manual.
CCSNH requires an Annual Account Review to be conducted by our designated Sales Representative to review
the Products, Services, and Solutions that CCSNH may or may not be currently utilizing.
K. Product Overview
Please provide a complete description of the eCommerce Solution proposed.
L. Fee Schedule / Costs
Describe your invoicing process in detail and include invoicing and payment options.
Please provide CCSNH with a sample of your invoice. CCSNH prefers that each college’s share of the total bill
be presented separately, based on enrollment.
Please provide a detailed fee schedule / costs. Please refer to Attachment A – Fee Structure and Pricing
Please indicate any future price increases that the CCSNH may expect to incur during the contractual period of
M. Method of award
The evaluation of all RFP Responses and the selection of a Vendor (Online payment processor) will be made by a
CCSNH Committee. This committee will evaluate all RFP Responses on a weighted-point evaluation method based on
the following major categories. The CCSNH reserves the rights to further sub-divide these categories as needed. Please
note: The categories listed below are in no particular order of importance:
1. Company Stability ___50_____
2. Experience and Reputation ___25_______
3. Compliance with CCSNH Requirements __250_______
4. Scope of Product and Services __100_______
5. Client References from Former and Current Clients __ 75_______
6. Value Added / Optional Services ___50_______
7. Fee Schedule / Pricing __150_______
Total Points Attainable: 700
The Online Payment Processor’s submission of an RFP Response constitutes its full understanding and acceptance of the
CCSNH’s Evaluation Technique. Furthermore, the Online Payment Processor also recognizes and accepts that CCSNH
will use subjective judgment, during the assignment of points, as it pertains to the selection of our new Online Payment
FEE STRUCTURE AND PRICING SCHEDULE
Rate per Transaction for: Monthly Quarterly Annual
Credit Card/ ACH Payments _____ _____ _____
Credit Card/ ACH Refunds _____ ______ _____
Fixed costs based on FTE’s _____ ______ _____
Credit Card Payment
VISA / MC
Credit Card Refunds
VISA / MC
Debit Card Payments
Debit Card Refunds
Conversion of actively managed payment plans
Initial setup ______
Actively Managed Payment Plan fees:
Per transaction ________
Per month ________
Per quarter ________
Annual fees ________
Please describe how transaction fees are calculated when multiple purchases are made with a single checkout (example:
semester bill, admission deposit etc)
Please describe how transactions fees are assessed for electronic bill presentation.
Other Optional Services: Please indicate any and all
charges that the CCSNH may incur.
Future Price Adjustments: Comment on future price increases: