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Download RFP Here (Word Format)

  1. 1. Chatham County DSS REQUEST FOR PROPOSAL Telephone System Dated: January 19, 2005 Proposals Due: February 11, 2005
  2. 2. Table of Contents Table of Contents ..................................................................................... 2 Table of Contents ..................................................................................... 2 Overview ..................................................................................................... 7 Overview ..................................................................................................... 7 RFP Guidelines ......................................................................................... 9 RFP Guidelines ......................................................................................... 9 Instructions and information......................................................................................................................... 9 General Bidding Parameters..................................................................................................................... 12 Overall Response Requirements............................................................................................................... 14 Bidder Selection......................................................................................................................................... 16 Financial Proposal..................................................................................................................................... 17 Supporting Documentation........................................................................................................................ 17 Bidder Company Information..................................................................................................................... 18 Current Environment ............................................................................ 20 Current Environment ............................................................................ 20 Number of Locations.................................................................................................................................. 20 Telephony.................................................................................................................................................. 21 Data ........................................................................................................................................................... 21 Voice Messaging and Unified Messaging.................................................................................................. 21 Current Environment ................................................................................................................................. 21 Target Environment .............................................................................. 23 RFP Chatham County DSS - Page 2 -
  3. 3. Telephony Requirements Details Target Environment .............................................................................. 23 Telephony Requirements Overview:.......................................................................................................... 23 Phone Set Requirements Overview:.......................................................................................................... 23 Voice over IP (VoIP) Requirements Overview:.......................................................................................... 23 Voice Networking Requirements Overview:.............................................................................................. 23 System Management Requirements Overview:........................................................................................ 23 System Architecture Requirements........................................................................................................... 24 Recommended Solution............................................................................................................................. 25 Telephony Requirements Details ......................................................26 Telephony Requirements Details ......................................................26 Call Processing Capacity........................................................................................................................... 26 Station Port Capacity Requirements.......................................................................................................... 26 Trunk Circuit Capacity Requirements........................................................................................................ 27 Call Processing Hardware......................................................................................................................... 27 Voice Processing System Features........................................................................................................... 27 Station Features......................................................................................................................................... 32 T1 Support ................................................................................................................................................ 36 ISDN PRI and BRI Support ....................................................................................................................... 36 CLASS/CLID Support .............................................................................................................................. 36 Centrex Support......................................................................................................................................... 36 Call Detail Recording................................................................................................................................. 37 Multi-Site Voice Networking....................................................................................................................... 38 Telecommuting Support ............................................................................................................................ 38 Phone Set Requirements Details ......................................................39 Phone Set Requirements Details ......................................................39 Voice Terminals......................................................................................................................................... 39 IP Phone Set Line Power Requirements................................................................................................... 43 Recommended Voice Terminals – Reception Phone................................................................................ 43 RFP Chatham County DSS - Page 3 -
  4. 4. Telephony Requirements Details Recommended Voice Terminals – Attendant Station ............................................................................... 43 VoIP Requirements Details ................................................................. 45 VoIP Requirements Details ................................................................. 45 Application Requirement Details ....................................................... 47 Application Requirement Details ....................................................... 47 Voice Messaging ....................................................................................................................................... 47 Voice Messaging Networking.................................................................................................................... 52 Auto-attendant Services............................................................................................................................. 52 System Management Requirements Details ................................. 54 System Management Requirements Details ................................. 54 System Management Overview................................................................................................................. 54 Administration Tool Requirements............................................................................................................. 54 MAC Management..................................................................................................................................... 55 System Backup & Restoration................................................................................................................... 55 Compare Functionality............................................................................................................................... 55 System Inventory....................................................................................................................................... 56 Patch Distribution....................................................................................................................................... 56 Reports....................................................................................................................................................... 56 Configuration Tool – Staging Support........................................................................................................ 56 System Features Configurable from Administration and Management Tool............................................. 56 Administration and Management Tool Server and Client Technical Requirements.................................. 57 Administration and Management Tool Security......................................................................................... 57 Operating System Management................................................................................................................ 57 Voice Messaging Traffic Reports............................................................................................................... 57 System Diagnostics and Maintenance....................................................................................................... 57 System Security Requirements Details ...........................................59 RFP Chatham County DSS - Page 4 -
  5. 5. Telephony Requirements Details System Security Requirements Details ...........................................59 Data Network Security Overview............................................................................................................... 59 System Passwords ................................................................................................................................... 59 Authentication Protocols ........................................................................................................................... 59 Account Privilege Support.......................................................................................................................... 59 Modem Security ........................................................................................................................................ 60 File Privilege Support................................................................................................................................. 60 Toll Fraud Protection.................................................................................................................................. 60 Wiretapping and Eavesdropping Prevention............................................................................................. 60 Sensitive Data Protection........................................................................................................................... 60 Security Services Support.......................................................................................................................... 60 Virus Scanning Software ........................................................................................................................... 61 IP Set Security........................................................................................................................................... 61 Environmental Requirements Details ............................................... 62 Environmental Requirements Details ............................................... 62 Maintenance and Warranty Requirement Details ......................... 64 Maintenance and Warranty Requirement Details ......................... 64 Maintenance............................................................................................................................................... 64 System Monitoring..................................................................................................................................... 66 Software Maintenance – Updates/Upgrades Policy.................................................................................. 67 Multi-year Maintenance Plans................................................................................................................... 67 Moves, Adds, and Changes (MACs)......................................................................................................... 67 Solution Implementation ..................................................................... 69 Solution Implementation ..................................................................... 69 Configuration and Staging ........................................................................................................................ 69 Installation and Testing.............................................................................................................................. 69 RFP Chatham County DSS - Page 5 -
  6. 6. Telephony Requirements Details Documentation & Training................................................................... 70 Documentation & Training................................................................... 70 Documentation........................................................................................................................................... 70 Training...................................................................................................................................................... 70 Solution Pricing...................................................................................... 71 Solution Pricing...................................................................................... 71 User Requirements per Location............................................................................................................... 71 Cost of Equipment..................................................................................................................................... 71 Training Costs............................................................................................................................................ 77 Solution Costing Summary........................................................................................................................ 78 Multi-Year Maintenance Plans................................................................................................................... 79 Labor Rates................................................................................................................................................ 79 Appendix A – Supporting Documentation .......................................80 Appendix A – Supporting Documentation .......................................80 RFP Chatham County DSS - Page 6 -
  7. 7. Telephony Requirements Details Overview Chatham County Department of Social Services is interested in purchasing a digital telephone system that will centralize phone services and voicemail. Currently, there are three locations, with two of them sharing phone services and the other is a standalone system. The department currently consists of offices in three locations: Chatham County Social Services Main Office 102 Camp Drive Pittsboro, NC Approximately 65 current workstations A separate “annex” building on the same site is to be built April 2005 (Will have approximately 16 workstations) Child Support Office 89 Chatham St West Pittsboro, NC Approximately 8 current workstations Social Services Office – Siler City Satellite Office 1105 E. Cardinal St Siler City, NC Approximately 5 current workstations Main objectives will be to: Connect three locations to a central phone system Create a system that will be flexible for the future Desirable features of the new system should include, but are not limited to: - 4 digit extension dialing between offices - Direct dial-in numbers - Transfer of calls internally and externally - Conference call ability - Intercom - Voicemail - Caller ID RFP Chatham County DSS - Page 7 -
  8. 8. Telephony Requirements Details - Optional ability to merge into a Voice over IP system in the future - User-friendly system administration program and system training Chatham County DSS seeks an all-inclusive “turnkey” proposal that will unify phone services and connections between offices. The proposed system should be adaptable for the future. The following specs are intended to help the bidder create a proposal, not dictate a specific method. New system will need to be installed within 45 days of signing the contract. Time Line: Advertise 1/20 Open Meeting at DSS for Q&A 1/27 Proposals due 2/11 (Review proposals) Recommend at BOC meeting 2/21 Once contract is signed, work can begin with a 45 day implementation RFP Chatham County DSS - Page 8 -
  9. 9. Telephony Requirements Details RFP Guidelines Instructions and information General Format Instructions This Request for Proposal (RFP) provides information that Chatham County DSS (hereinafter referred to as “the County”) will use to make their system selection decision. Bidders are responsible for following the instructions provided in this section in preparing their responses. Failure to respond in the manner identified may result in the bid being disqualified. If a bidder cannot comply with these instructions, they should provide notification in writing as soon as possible, but no later than the date of the bidder’s conference (to be discussed in a subsequent area of this document). If a variance is approved for a particular bidder, the same variance will be allowed in all responses and mail and/or fax of the variance will notify all bidders. The proposal must address each item in the following sections in the order they appear in the RFP. Each question in the RFP must be answered in turn. The sections must be clearly marked with the same headings as the RFP and all pages numbered for easy reference. An Executive Summary providing a concise description of the system being proposed and the advantages of acquiring this particular configuration must be provided. The Executive Summary must also provide a schematic of the major system components including the number and types of stations, lines and interconnecting links to peripheral systems. Following the Executive Summary, address each item in each section as it appears in this RFP. Please use the RFP sections and numbers. The feature description section requests specific information on several items. A standard feature list will not suffice. Do not include boilerplate descriptions, sales brochures or annual reports in the body of the proposal. They should be added as appendices or attachments. Any information you feel is relevant but was not specifically requested should be presented in the appendices. Prior to submitting your proposal, update the table of contents provided in this document. Note: Organizations receiving this RFP shall hereinafter be referred to as "The bidder" or “bidders”. RFP Chatham County DSS - Page 9 -
  10. 10. Telephony Requirements Details Time and Place for Receipt of Proposals Completed proposals must be received by 5:00 PM on 02/11/05 Timely submission is the sole responsibility of the bidder. Faxed copies of the proposal will not be accepted. The County will reject your response if received after the specified time. It is our intent to have analysis of the bids completed and a decision made by no later than 02/18/05. The County will not return to proposing firms proposals or other information supplied to the County. Duration of Offer Proposals must be valid for a minimum of 90 days following the closing date of this RFP. Review Rights Proposals submitted may be reviewed and evaluated by any person(s) considered necessary to the decision making process at the discretion of the County Bidder Proposal Preparation Costs Costs for developing proposals are entirely the responsibility of the bidder and will under no circumstances be transferred to the County or any other affiliated organization. Alternate/Multiple Proposals Bidders may submit alternate and/or multiple proposals. However, all such proposals must be in direct compliance with the format of this RFP. In all cases, to be considered responsive, all proposals must clearly meet the intent of the mandatory requirements as the overall objectives of the RFP. In the interest of economy, identical information, literature, etc., need not be provided when additional proposals are submitted. Self-Contained Proposals Each Proposal must be capable of being read on its own. Each Proposal must be self-contained electronically on one CD and 7 hard copies in separate binders. No Proposal may reference material in another Proposal. RFP Chatham County DSS - Page 10 -
  11. 11. Telephony Requirements Details Cover Letter for Multiple Proposals If multiple Proposals are submitted, the bidder should submit a cover letter describing all differences between them. An identical copy of the multiple Proposal cover letters must be included with each Proposal. Delivery of Response Each bidder must send seven hard copies and CD version of each Proposal clearly marked "Master Copy" to the following mailing and delivery address: Robin James, Purchasing Agent Chatham County Finance Dept. PO Box 608 12 East St Pittsboro, NC 27312 Withdrawal and Resubmission A bidder's Proposal may be modified before the stated Proposal Due Date by withdrawal and resubmission. Modifications offered at any other time or in any other manner will not be considered. Discrepancy between Copies If discrepancies are found between the copies, the "Master Copy" will provide the basis for resolving any discrepancies. Public Release of Information News releases, articles, brochures, advertisements, prepared speeches, and other information concerning this RFP, or any subsequent contract or activity related thereto, may not be made without the prior written approval of the County. Pre-bid Conference (optional) Each bidder will be given the opportunity to meet with representatives of the County to clarify and discuss the RFP requirements, if needed. Meeting will take place on 01/27/05 at 2:00 PM at the Dept. of Social Services main office at 102 Camp Drive in Pittsboro . Coordination of any site survey deemed necessary by the bidder should be done with Sandy Coletta (DSS) at (919) 542-2759. RFP Chatham County DSS - Page 11 -
  12. 12. Telephony Requirements Details Clarification Requests Ongoing questions during the proposal preparation will be answered by: Chatham County MIS Dept. Jody Moore, Director jody.moore@ncmail.net Please use email subject line: DSS RFP No interpretation of the drawings, specifications or other bidding documents, nor correction of any ambiguity, inconsistency or error therein shall be made orally to any supplier. Every request for such interpretation or correction should be made in writing. Questions raised by one bidder, which materially affect other bidders, will be answered via RFP addenda distributed to all bidders, if appropriate in the County’s judgment. All addenda must be acknowledged in writing to Robin James, Purchasing Agent, in the proposal submitted by the bidder. No questions will be answered during the seven-day period preceding the date set for opening the proposals except those regarding process. This RFP, any subsequent addenda, and any written responses to questions take precedence over any information previously provided. RFP and related questions will be located at http://www.co.chatham.nc.us/dept/finance/web/index.htm under Bid Opportunities. Bidder Contact The bidder must designate a single point of contact with secondary and tertiary contacts. The bidder should provide the name, title, responsibility, address, email address and telephone number of each contact. General Bidding Parameters Contingencies Bidders, before submitting their bid, should make a careful examination of the scope of the work to be done and of the difficulties involved in its proper execution; to include in their bid all costs they deem proper and sufficient to cover all contingencies essential to the installation of the proposed system notwithstanding that every item or contingency is not specifically mentioned herein. RFP Chatham County DSS - Page 12 -
  13. 13. Telephony Requirements Details Solution Dependencies and Constraints The bidder must specify all dependencies and constraints that the proposed solution might place on the County or other third parties. Dependencies include, but are not limited to, hardware, software, networks, bandwidth, facilities, desktops, labor, etc, as well as release dates for any of the proposed components. All expectations of, and dependencies on, the County by the bidder must be clearly delineated. Insurance The selected vendor shall furnish certificates of insurance covering Workman’s Compensation and Liability insurance and hold the County harmless against all claims arising out of the system installation. Permits and Codes The selected vendor shall comply with all laws, codes, rules and regulations of the State, County, and Town applicable to the work to be performed at the County’s premises. Any permits lawfully required shall be obtained by the vendor, who shall pay all lawful charges. Environmental Specifications Environmental specifications approved by the manufacturer shall be furnished as a part of the equipment proposal. These specifications shall be sufficient to ensure that the equipment to be installed shall operate efficiently. The County will prepare the site at its own expense and in accordance with the specifications furnished. Cost for site preparation and floor space used will be considered in the evaluation of the proposals. Shipments All shipments to and from the site shall be made at the bidder’s expense. Supervision of packing, unpacking, and placement of equipment shall be furnished by the bidder. Maintenance The bidder shall adopt and pursue a maintenance program to include periodic tests, inspections, and preventative maintenance according to the recommended practices furnished by the original equipment manufacturer aimed at achieving efficient operation of the system and provide safe and adequate service at all times. Detailed maintenance requirements are outlined in the Maintenance and Operations section of this document. RFP Chatham County DSS - Page 13 -
  14. 14. Telephony Requirements Details Test Plan Prior to cutover, the bidder shall provide a system test plan for review and approval, which will be used for the final system acceptance testing. Manufacturer Support The bidder will obtain, and deliver, as part of the RFP response, a support letter from the manufacturer designating the bidder as an authorized distributor of the system proposed, that the manufacturer will provide sufficient spare parts to support the system for five years, and in the event that the County determines that the bidder is no longer acceptable as a service company, that the manufacturer will assume responsibility for finding an acceptable service company or service on a direct basis. Overall Response Requirements Contractual Commitment of Proposals The contents of any submitted Proposals, and any subsequent material submitted in response to requests for additional information, will be considered offers to contract by each bidder unless otherwise agreed. Failure of the successful bidder to accept this obligation may result in cancellation of the award. Execution of Proposals Each Proposal shall be signed by an officer or director of the bidder who is a duly authorized representative of the bidder. A Proposal may be signed by an agent of a bidder other than an officer or director only if the signatory has been authorized to sign the bid. Any Proposal signed by such an agent must be accompanied by a notarized statement, executed by an officer of the bidder on whose behalf the Proposal is submitted, that affirms the agent's authority to submit and, if appropriate, negotiate the Proposal. Incompletely or improperly executed Proposals will be rejected. No Commitment This RFP does not constitute an offer to contract, but rather represents a definition of specific requirements and an invitation to bidders to submit a Proposal addressing those requirements. RFP Chatham County DSS - Page 14 -
  15. 15. Telephony Requirements Details Reserved rights The County reserves the right to: • Reject any or all Proposals, or portions of any Proposal, to waive any informality or irregularity in any Proposal received, and to award the contract for reasons other than the lowest price. • To alter this RFP or the terms and conditions of its attachments at any time prior to the execution of Agreement. • To obtain clarification of any point in a bidder’s Proposal or to obtain additional information necessary to properly evaluate a particular quote. Failure of a bidder to respond to such a request for additional information or clarification in a timely manner may result in rejection of the Proposal. Unsuccessful Proposals The County is under no obligation to provide any reasons why a bidder was or was not successful. Confidentiality The bidder will regard and preserve as confidential all information related to the business of the County and/or its subsidiaries, affiliated agencies, or clients obtained by the bidder from any source as a result of this RFP. Subcontractors / Third Parties The bidder is permitted to use third party subcontractors if that is a prerequisite to a complete Proposal. The principal bidder/contractor will be required, however, to guarantee and assume responsibility for the entire Proposal, and to serve as the single point of contact for all service. Each bidder shall identify its third party subcontractors with its Notice of Intention to Respond and in its Proposal. The principal bidder/contractor will be required to have any third party subcontractor enter into a confidentiality agreement between the bidder and the subcontractor containing the same obligations as the Confidential Information/Non Disclosure Agreement executed by bidder and the County. The bidder must include such executed copy of the third party subcontractor’s agreement with the Proposal. The County reserves the right to reject the complete Proposal if such third party subcontractor agreement does not contain the same obligations as the Confidential Information/Non-Disclosure Agreement executed by the County with each bid recipient. RFP Chatham County DSS - Page 15 -
  16. 16. Telephony Requirements Details Bidder Selection The bidder selection will be based on the bidder’s RFP response and the bidder’s ability in that response to demonstrate its capabilities to meet the defined objectives included in this document. Evaluation of the proposed system solution will be based on its: • Ease of use • Architecture/technology • Features/functionality • Cost • Growth capabilities • Migration path • Adaptability • Flexibility of voice, data and network interfaces • System administration Evaluation of the vendor/manufacturer will be based on its: • Ability to meet the project’s time frame • Customer references • Knowledge of the product and applications • Knowledge and ability with regard to systems integration • Experience with similar projects • Ongoing maintenance and support program • Longevity in the industry • Strategy for long-term product development • Training support RFP Chatham County DSS - Page 16 -
  17. 17. Telephony Requirements Details The selection process may also include a request that the bidder participate in a solution presentation meeting with the County. The purpose of this meeting would be to provide an opportunity for the bidder to respond to issues that need clarification and permit the bidder to make a presentation and/or demonstration of their proposed solution. Financial Proposal The Financial Proposal will contain all the pricing and asset purchase information for the bidder's Proposal as requested below in the Quotation section of this RFP. The pricing templates in the Quotation section contain a pricing summary showing bidder’s total price and other costs to be incurred by the County. Note: Pricing information must be contained only in this section. All product and services that are required to meet the County’s objectives must be factored into the pricing. The bidder is also to include a pricing summary showing roll-ups of the bidder’s prices, rates and other costs that may be incurred by the County. Prices for all services must be separate and clearly identified. Pricing Prices must be calculated using the quantities of equipment and service elements set forth in the appropriate sections of the RFP as a guideline of the potential volume of business. Each bidder must provide a dollar volume discount schedule sufficiently detailed to allow the County to project its costs for the services being proposed at all current and projected levels of quantities and combinations of product and service elements. The prices for all services must be separate and clearly identified. All additional cost items, whether billed by the bidder or by other sources as a result of the bidder's approach, must be itemized and identified. Provide warranty coverage information for all equipment and software. Include applicable effective dates for warranties. Supporting Documentation The bidder will provide in this part of the Proposal, all information that relates to the Proposal but is not included in the other parts. References should be made as appropriate. This includes any sales material and brochures and supporting documentation for items identified in the other parts of the Proposal. RFP Chatham County DSS - Page 17 -
  18. 18. Telephony Requirements Details References The bidder must provide at least two paying references whose environment and requirements are most similar to those being proposed for the County. The references may be in the form of case studies but should include quantifications of the project’s magnitude (number of users, number of telephony servers, number of regions/sites covered, length of contract if managed service, etc). Contact details are not required in the initial Proposal, but the County may wish to contact these references, so the name, title, responsibility, address, and telephone number of a contact at each reference will be required at a later date. Bidder Company Information The bidder must provide information that will enable the County to evaluate the bidder’s track record, financial stability, and operation capabilities. The County requires that bidder include the following specific details in this section: • Ownership of bidder’s company • Number of years in business • Within the above total employee counts in North America and globally, a percentage breakdown of R&D vs. professional services employees • Estimated number of full-time and part-time resources available in your company for each type of resource you are offering in this Proposal (engineering, deployment, project management, etc) The bidder is encouraged, but not required, to attach further details such as independent market share information, analyst reports, and partnerships in the Appendix of their Proposal. No proposal will be accepted from any person, company, or corporation that is in arrears for any obligation to the County, or that otherwise may be deemed irresponsible or unresponsive by county staff or the County Board of Commissioners. Bidder Financial Information A copy of the most recent annual report and an audited Form 10-K must be included in the RFP. Any recent developments that have taken place since the publication of the annual reports and financial statements must be discussed if they might have a significant impact on the financial condition of the involved firm(s). RFP Chatham County DSS - Page 18 -
  19. 19. Telephony Requirements Details RESPONSIBILITY AUTHORITY STATEMENT The individual submitting the Proposal represents and certifies as part of its Proposal that he/she is the person in the individual's organization authorized to act as agent for the corporation responsible for this Proposal. The costs in this Proposal have been arrived at independently, without consultation, communication, or agreement for the purpose of restricting competition, to any matter relating to costs with any other competitor or any representative of such competitor. ________________________________ ______________________ Signature of Approving Authority Date RFP Chatham County DSS - Page 19 -
  20. 20. Telephony Requirements Details Current Environment Number of Locations • Current infrastructure is a hybrid model, with 2 offices on one centralized system, and one office on a separate system. • Current locations can be classified as: Main Office (Pittsboro) Satellite Office (Siler City) Child Support (Remote office location - Pittsboro) Annex to be built on Main Office site April 2005 • The main office and Child support utilize the same phone and voicemail resources with identical functionality. The Siler City office is a different, standalone system and cannot share the resources of the other offices. • LOCATION DIAGRAMS WILL BE EMAILED UPON REQUEST Please email jody.moore@ncmail.net with subject line DSS RFP Office Listing • Chatham County Social Services Main Office 102 Camp Drive Pittsboro, NC Approximately 65 current workstations A separate “annex” building on the same site is to be built April 2005 Annex will have approximately 16 workstations • Child Support Office 89 Chatham St West Pittsboro, NC Approximately 8 current workstations • Social Services Office – Siler City Satellite Office 1105 E. Cardinal St Siler City, NC Approximately 5 current workstations RFP Chatham County DSS - Page 20 -
  21. 21. Telephony Requirements Details Telephony • Currently, there are separate phone and computer networks. Phone network is wired with CAT-2 (3 pair JKV) and data network is wired with CAT-5 • There are no private lines at any of the locations • Current system (Main Office & Child Support) is a Toshiba STRATA DK-280 • Current workstation sets (Main Office & Child Support) are Toshiba DKT 2020-SD • Current system (Siler City) is a Norstar 3x8 Basic • Current workstation sets (Siler City) are Meridian Data • Main Office is on a Novell network. • Siler City office can connect to the Novell network via a VPN connection • Main office connects through a T1 to State ITS • Siler City office connects through a T1 to State ITS • There is no point-to-point connection at this time between sites Voice Messaging and Unified Messaging • Approximately 72 voicemail seats are currently being used in the main office. • No voicemail system in the Siler City Office. Current Environment • Main Office telephone system is located in the back of a “Dead File” room. Space is limited. Current system takes up a wall area of approximately 3’ x 3’. • Siler City Office telephone system occupies a small wall area of about 18” x 18”. Space is limited in that facility as well. RFP Chatham County DSS - Page 21 -
  22. 22. Telephony Requirements Details RFP Chatham County DSS - Page 22 -
  23. 23. Telephony Requirements Details Target Environment Telephony Requirements Overview: - 4 digit extension dialing between offices - Direct dial-in numbers - Transfer of calls internally and externally - Intercom - Centralized Voicemail - Caller ID Phone Set Requirements Overview: - Should be able to operate on CAT-2 (3 pair JKV) or CAT-5 wiring - User-friendly interface - Reception phone should have ability to see lines in use Voice over IP (VoIP) Requirements Overview: - Optional ability to merge into a Voice over IP system in the future Voice Networking Requirements Overview: - Conference call ability - Ability for Supervisor to “eavesdrop” on calls System Management Requirements Overview: - User-friendly system administration program and system training RFP Chatham County DSS - Page 23 -
  24. 24. Telephony Requirements Details Expected Benefits: • Lowered current infrastructure operating costs resulting from reduced the cost of moves, adds and changes and from increased productivity of support personnel. • Increased user productivity through the use of applications • Increased customer satisfaction through more effective call handling. • Attendant productivity improvements through the use of a central answering position station or IVR functionality. • Potential soft benefits that the new voice system can bring to the user population at the branches, including optional support for user mobility and unified messaging. System Architecture Requirements In addition the detailed system requirements covered in the following chapters, the design of the proposed system must adhere to the following general guiding architectural principles and standards: Bidder Planned System Architecture Requirements Compliance Compliance The system, where possible, must support industry standards The system must minimize proprietary components The architecture must integrate well with the existing environment The architecture must be flexible to support future changes and growth Centralized system management for administration and maintenance operations The system must support and allow for a smooth transition toward future requirements for mobility, wireless integration, unified messaging, and toll bypass For each of the above principles and standards, the bidder must indicate how their proposed solution is compliant. If the proposed solution is not compliant but the bidder plans to be so in the future, the bidder must provide a roadmap specifying a timeline for adherence. RFP Chatham County DSS - Page 24 -
  25. 25. Telephony Requirements Details Recommended Solution Based on the criteria outlined above, the bidder must provide a high-level overview of their recommended solution and indicate compliance with any or all of the target environment functionality requirements. RFP Chatham County DSS - Page 25 -
  26. 26. Telephony Requirements Details Telephony Requirements Details This section outlines the voice processing and telephony requirements that must be met in the proposed solution. Where applicable, bidders must complete the tables or respond in the space provided. Call Processing Capacity The table below provides an overview of the number of users that the proposed solution should be able to support. Number of Locations Number of Users 3 Currently 78 Would like to plan for 120 Station Port Capacity Requirements The following table outlines the total station port requirements. Bidder has the option of recommending IP phones or digital phones to meet capacity requirements. Phones should be able to merge into a VoIP system in the future. Receptionist Line Staff Phones Phones 2 118 RFP Chatham County DSS - Page 26 -
  27. 27. Telephony Requirements Details The bidder must confirm that the total station port capacity requirements, as detailed in the table above, are supported by the proposed solution. Trunk Circuit Capacity Requirements The bidder must confirm that the total trunk capacity requirements are supported by the proposed solution. Call Processing Hardware Bidders must describe the hardware that will be used to support call processing requirements and telephony functionality outlined above. Voice Processing System Features The table below outlines the system features that the proposed communication system must support. Bidders must complete the “Compliant” column of the table below, indicating whether they offer (Y) or not offer (N) that system feature. In addition, bidders must indicate if the feature is Standard (S) or Optional (O) and if any additional hardware or software is required. Table Legend: [R] Indicates a required feature of the solution. [D] Indicates a desired feature, but is not an absolute requirement [O] Indicates an optional feature that is not required. Required [R] Standard [S] Row or Optional [O] Optional [O] Compliant # System Feature Desired [D] [Y/N] 1 Accidental Disconnect Protection O 2 Account Codes O RFP Chatham County DSS - Page 27 -
  28. 28. Telephony Requirements Details Required [R] Standard [S] Row or Optional [O] Optional [O] Compliant # System Feature Desired [D] [Y/N] 3 Administered Connections O 4 Alarm Notification O 5 Answer Detection D 6 Authorization Codes O 7 Automated Attendant O 8 Automatic Answer Back on Intercom O 9 Automatic Call Distribution D 10 Automatic Alternate Call Routing O 11 Automatic Camp-on D 12 Automatic Circuit Assurance D 13 Automatic Daylight Savings Time D 14 Automatic Line Selection D 15 Automatic Number ID D 16 Automatic Recall D 17 Automatic Route Selection – Basic D 18 Call-by-call Service Selection O 19 Call Detail Recording O 20 Call Duration Timer R 21 Call Forward All Calls/No Answer O 22 Call Forward Override O 23 Call Party Name/Number Display R 24 Call Park R 25 Call Pickup Groups D RFP Chatham County DSS - Page 28 -
  29. 29. Telephony Requirements Details Required [R] Standard [S] Row or Optional [O] Optional [O] Compliant # System Feature Desired [D] [Y/N] 26 Call Queuing D 27 Call Transfer R 28 Coordinated Dialing Plan O 29 Universal Dialing Plan O 30 Centralized Attendant Service D 31 Classes of Service Restriction O 32 Controlled Private Calls O 33 Delayed Ringing O 34 Dialer Number ID Service D 35 Direct Department Calling D 36 Direct Inward Dialing R 37 DID Call Waiting D 38 Direct Inward System Access O 39 Direct Inward Termination O 40 Direct Outward Dialing O 41 Directed Call Pickup D 42 Disconnect Supervision D 43 Extended Trunk Access O 44 Facility Restriction Levels O 45 Facility Test Calls O 46 Forced Entry Account Codes O 47 Hoteling O 48 Hunt Groups D RFP Chatham County DSS - Page 29 -
  30. 30. Telephony Requirements Details Required [R] Standard [S] Row or Optional [O] Optional [O] Compliant # System Feature Desired [D] [Y/N] 49 Least Cost Routing (Tariff-based, O TOD/DOW) 50 Meet Me Conferencing O 51 Modem Pooling O 52 Multiple Listed Directory Numbers D 53 Music On Hold D 54 Night Service-Fixed D 55 Night Service-Programmable O 56 Off-Premises Station (OPX) (Note: O Should be disabled by default) 57 Open System Speed Dial O 58 Paging (Internal) D 59 Paging (External) O 60 Paging (Internal & External) O 62 Password Aging O 62 Power Failure Transfer Station O 63 Recent Change History O 64 Restriction Features (Controlled) O 65 Restriction Features (Fully Restricted) O 66 Restriction Features (Inward/Outward) O 67 Restriction Features (Miscellaneous O Terminal) 68 Restriction Features (Miscellaneous O Trunk) 69 Restriction Features (Toll/Code) O RFP Chatham County DSS - Page 30 -
  31. 31. Telephony Requirements Details Required [R] Standard [S] Row or Optional [O] Optional [O] Compliant # System Feature Desired [D] [Y/N] 70 Restriction Features (Trunk) O 71 Restriction Features (Voice Terminal O IN/OUT) 72 Route Advance O 73 Security Violation Notification O 74 Simultaneous Ring O 75 Standard Ring O 76 System Speed Dial O 77 System Status Report O 78 Time of Day Routing O 79 Trunk Answer Any Station O 80 Trunk Callback Queuing O 81 Uniform Call Distribution O 82 Uniform Dial Plan Between Clusters O and Systems 83 Virtual Extension O 84 Voice Message System Interface D 85 Splitting Bearer, and Signaling O between trunks (Example would be putting signaling traffic on the WAN, and the voice bearer on the PSTN) 86 Foreign Exchange Line O 87 Remote Coverage Path O RFP Chatham County DSS - Page 31 -
  32. 32. Telephony Requirements Details Station Features The table below outlines the station features that the proposed communication system must support. The bidder must complete the “Compliant” column of the table below, indicating whether they offer (Y) or not offer (N) that system feature. In addition, the bidder must indicate if the feature is Standard (S) or Optional (O) and if any additional hardware or software is required. The bidder must specify the maximum number of hunt groups, pickup groups, and attendant stations in the system. In addition, the bidder must identify any features that require additional hardware and/or software. Required [R] Standard [S] Row Optional [O] Compliant or Optional # Station Feature Desired [D] [Y/N] [O] 1 Abbreviated Dial D 2 Add-Hoc Conference D 3 ANI/DNIS/CLID Call Programming O 4 Auto-manual Splitting O 5 Automatic Callback O 6 Automatic Exclusion O 7 Automatic Intercom D 8 Auto-start/Don’t Split O 9 Bridged Shared Line Appearance O 10 Call Coverage (Programmed) O 11 Call Drop O 12 Call Forwarding (All Calls) D 13 Call Forwarding (Busy/Don’t Answer) R 14 Call Forwarding (Follow Me, On- O Premises) 15 Call Forwarding (Off-Premises) O 16 Call Hold R RFP Chatham County DSS - Page 32 -
  33. 33. Telephony Requirements Details Required [R] Standard [S] Row Optional [O] Compliant or Optional # Station Feature Desired [D] [Y/N] [O] 17 Call Park R 18 Call Pickup R 19 Call Transfer R 20 Call Waiting D 21 Callback Last Internal Caller D 22 Camp-on D 23 Conference R 24 Consecutive Speed Dialing O 25 Consultation Hold O 26 Control of Trunk Group Access O 27 Customer Station Rearrangement O 28 DCS (Digital Call Service) O 29 Delay Announcement O 30 Dial By Name D 31 Direct Station Selection w/BLF O 32 Direct Trunk Group Selection O 33 Discrete Call Observing D 34 Display D 35 Distinctive Ringing O 36 Do Not Disturb O 37 Elapsed Call Timer O 38 Emergency Access To Attendant O 39 Executive Busy Override O RFP Chatham County DSS - Page 33 -
  34. 34. Telephony Requirements Details Required [R] Standard [S] Row Optional [O] Compliant or Optional # Station Feature Desired [D] [Y/N] [O] 40 Facility Busy Indication O 41 Group Listening O 42 Hands-Free Answer Intercom O 43 Hands-Free Dialing O 44 Headset Button O 45 Hot Line O 46 Hunt Groups D 47 Incoming Call Display D 48 Individual Attendant Access O 49 Intercept Treatment O 50 Intercom Dial D 51 Internal And External Call Programming O 52 Internal Caller ID Programming D 53 Interposition Call & Transfer O 54 Intrusion O 55 Last Number Redialed D 56 Loudspeaker Paging Access D 57 Malicious Call Trace O 58 Manual Intercom D 59 Manual Originating Line Service O 60 Manual Signaling O 62 Message Waiting Activation O 62 Overflow O RFP Chatham County DSS - Page 34 -
  35. 35. Telephony Requirements Details Required [R] Standard [S] Row Optional [O] Compliant or Optional # Station Feature Desired [D] [Y/N] [O] 63 Padlock O 64 Paging/Code Call Access O 65 Paging/Code Call Access O 66 Personal CO Line (Private Line) O 67 Personal Ringing O 68 Personal Speed Dialing O 69 Pickup Groups D 70 Priority Calling O 71 Priority Queue O 72 Privacy – Attendant Lockout O 73 Privacy – Manual Exclusion O 74 Recall Signaling O 75 Remote Feature Activation O 76 Ringing Tone Control O 77 Save And Redial D 78 Supervisor/Assistant Calling O 79 Supervisor/Assistant Speed Dial O 80 Telecommuter O 81 Through Dialing O 82 Time Of Day/Day Of Week Call O Programming 83 Timed Queue O 84 Trunk Flash O RFP Chatham County DSS - Page 35 -
  36. 36. Telephony Requirements Details Required [R] Standard [S] Row Optional [O] Compliant or Optional # Station Feature Desired [D] [Y/N] [O] 85 Trunk Group Busy/Warning Indicator O 86 Trunk ID O 87 Trunk-To-Trunk Connections O 88 Trunk-to-trunk Transfer O 89 Voice Messaging Retrieval Button D T1 Support The bidder must outline the maximum number of T1s the proposed solution can support and outline any limitations of the system when interfacing to T1s. ISDN PRI and BRI Support Bidders must outline their proposed solution’s support for ISDN PRI and BRI. CLASS/CLID Support Bidders must outline their proposed solution’s support for CLASS/CLID. Centrex Support Bidders must outline their proposed solution’s support for Centrex. RFP Chatham County DSS - Page 36 -
  37. 37. Telephony Requirements Details Call Detail Recording The table below outlines the Call Detail Recording (CDR) functionality that the proposed communication system must support. The bidder must complete the “Compliant” column of the table below, indicating whether they offer (Y) or not offer (N) that CDR feature. CDR Feature Required [R] Compli Optional [O] ant [Y/ Desired [D] N] Date and time of the call and digits dialed O The originating and terminating line or station set O Whether an incoming call was answered O Elapsed time between origin of a call and when it was O answered Whether a call was transferred or put on hold O Call duration O Calls associated with account codes O Incoming call Calling Line Identification (CLID) O information Bearer capability of the line in the call O Hospitality records for room occupancy status O Real-time records for ringing, DNIS, answered, O unanswered, transferred and released events for incoming calls with CLID information and hospitality room occupancy status Types of Calls Collected Bidders must indicate the compliance of their proposed CDR solution to report on the following types of calls by completing the table below. RFP Chatham County DSS - Page 37 -
  38. 38. Telephony Requirements Details CDR Report Function Required [R] Complia Optional [O] nt [Y/N] Desired [D] All calls (incoming/outgoing) O Outgoing calls only O Customer-defined prefix calls only (i.e. long-distance) O Multi-Site Voice Networking Bidders must describe, in detail, the ability of their proposed solution to support multi-site voice networking. Telecommuting Support Bidders must describe, in detail, the ability of their proposed solution to support telecommuters. These workers would include part-time telecommuters, full-time telecommuters, and employees working at home after hours. All telecommuting employees will require access to corporate LANs for applications, database access and e-mail as well as voice connectivity. Some of these will also require Internet access. RFP Chatham County DSS - Page 38 -
  39. 39. Telephony Requirements Details Phone Set Requirements Details This section outlines the phone set requirements of the solution. Bidders must respond accordingly by completing the tables or providing their response in the space provided. Voice Terminals Phone Attribute Requirements The table below outlines optional phone attributes for the various phone types the system must support. Bidders must complete the table accordingly. Row Reception Compliant Attendant Compliant # Phone Attribute Phone Station [Y/N] [Y/N] 10 Last Incoming 1 Calls Data 10 Last Numbers 2 Dialed Busy Lamp Field per 3 line appearance Call Appearance 4 Status 5 Call Coverage Status 6 Call Duration Calling/Called Party 7 Name RFP Chatham County DSS - Page 39 -
  40. 40. Telephony Requirements Details Row Reception Compliant Attendant Compliant # Phone Attribute Phone Station [Y/N] [Y/N] 8 Contrast Control CTI with Desktop 9 Telephone 10 Day/Time Display 11 Dialed Digits 12 Dialpad Feedback 13 Display Indicators 14 Distinctive Ringing 15 Do Not Disturb DSS Console (Number 16 buttons/Number groups) 17 Extension Lock 18 Handsfree Hardware Echo 19 Canceller Headset Connection 20 Capability 21 Headset Interface Hearing Aid 22 Compatible 23 Held Line Reminder 24 Hold 25 Hold Button RFP Chatham County DSS - Page 40 -
  41. 41. Telephony Requirements Details Row Reception Compliant Attendant Compliant # Phone Attribute Phone Station [Y/N] [Y/N] Last Number Redial 26 Button Liquid Crystal 27 Display 28 Listen On Hold Message Waiting 29 Indicator Minimum Number of 30 Programmable Line/Feature Keys Number of Calls Waiting - Call 31 Waiting would not be enabled if the user has multiple lines Number of Fixed 32 Feature Buttons Number of Soft key 33 Buttons 34 On-hook Dialing Pre-selection/Call 35 Screening Programmable Line 36 Feature Module 37 Release Button 38 Speaker/Mute Button 39 Speed Dial 40 Time and Date RFP Chatham County DSS - Page 41 -
  42. 42. Telephony Requirements Details Row Reception Compliant Attendant Compliant # Phone Attribute Phone Station [Y/N] [Y/N] 41 Transfer Button User Programmable 42 Keys Visual Line/Feature 43 Key Activity Indicator 44 Volume Control IP Phone Requirements (if required) The table below outlines the requirements for IP phones. Bidders must indicate the compliance or non-compliance of their recommended IP phone sets with each of the required attributes. Ro Reception Compliant Attendant Compliant w# Phone Attribute Phone Station [Y/N] [Y/N] 1 G.711 2 G.723.1 or G.729a 3 Self Discovery/DHCP Integrated Ethernet 4 Switch Integrated Thin Client 5 Browser (XML support) 6 802.1p/Q 7 Standalone SoftPhone 8 Ethernet Interface On-line directory 9 access/screen pop RFP Chatham County DSS - Page 42 -
  43. 43. Telephony Requirements Details IP Phone Set Line Power Requirements Any IP phone proposed as part of the system must be complaint with the following power options. In the case of an installed 802.3af power switch, the bidder must provide an overview of their recommended product. IP Phone Power Options Required [R], Optional [O] Compliance [Y/N] Accepts Cisco PoE power from the switch R Bidder installs 802.3af power from a Mid- O Span device in the wiring closet* Local Power with battery backup O Recommended Voice Terminals – Reception Phone The bidder must provide a brief description of the proposed Reception Phone and confirm that it satisfies each of the Phone Attributes Requirements in the Reception Phone column. The bidder must identify any required attributes that will not be satisfied by the proposed solution. The bidder must also include information on additional design and feature capabilities and include a photograph of the instrument. Recommended Voice Terminals – Attendant Station The bidder must provide a brief description of the proposed Attendant Station and confirm that it satisfies each of the Phone Attributes Requirements in the Attendant Station column. The bidder must identify any required attributes that will not be satisfied by the proposed solution. The bidder must also include information on additional design and feature capabilities and include a photograph of the instrument. RFP Chatham County DSS - Page 43 -
  44. 44. Telephony Requirements Details RFP Chatham County DSS - Page 44 -
  45. 45. Telephony Requirements Details VoIP Requirements Details For each of the VoIP requirements discussed in this section, the bidder is to: • State either the proposed system’s compliance or noncompliance and state whether the feature/capability is standard, optional, or not available. • Provide a brief description of the service or feature Provide Support for Quality of Service (QoS) Provide support for the Simple Network Management Protocol SNMP Provide support for the following IP trunking features • Least cost routing of voice traffic through a corporate intranet • Basic calls with answer and disconnect supervision. • Direct Inward Dial (DID) and Direct Outward Dial (DOD). • Calling name and number • ITU-H.323v4 compatible gateway • ITU-H.323v4 Gatekeeper interoperability (tested with Succession 1000M Signaling Server) • Economical bandwidth use through voice compression • Economical bandwidth use through silence compression • Quality of Service (QoS) monitoring of gateways • Circuit-switched voice facilities fallback capability RFP Chatham County DSS - Page 45 -
  46. 46. Telephony Requirements Details Provide support for multiple Codecs. Describe all Codecs that are supported for VoIP connections Provide silence compression on VoIP connections to conserve data network bandwidth Provide echo cancellation capabilities for VoIP calls Provide a VoIP system that uses a jitter buffer to assist the quality of conversations that may be effected by packet delay Support for T.38 Fax over IP Support for local and remote VoIP station-to-station calls using IP sets Note: if support is offered, the bidder must describe in detail how local and remote VoIP station-to-station calls using IP sets are managed by the proposed system. RFP Chatham County DSS - Page 46 -
  47. 47. Telephony Requirements Details Application Requirement Details Voice Messaging We have provided the table below to help ensure you provide relevant information to bidders for quoting purposes. Number of Average Average message Average number of Voice Greeting Length stored length (in messages received Messaging (in seconds) seconds) per user/day Users (Projected) 10 30 25 120 For each of the Voice Messaging requirements discussed in this section, the bidder is to provide a brief description of the service, feature or capability of their proposed solution. Describe the interface between the voice messaging solution and the proposed system Are the system’s channels universal in their application (i.e., can ports be used for voice messaging, auto attendant, fax, etc.)? RFP Chatham County DSS - Page 47 -
  48. 48. Telephony Requirements Details Voice Messaging Capacity Bidders must complete the table below outlining the capacity of their proposed voice messaging solution. Maximum Number of Mailboxes Supported Maximum Number of Storage Hours Supported 120 60+ Voice Messaging Features For each of the features listed below, bidders must state whether it is standard, optional or not available in relation to their proposed solution. If optional, please state any additional hardware and/or software required. Bidders must also provide detail on how the system performs the feature by completing the “System performance of feature” column. Feature Description Standard System performance of feature Optional Not Available ANI/CLID The ability to log the incoming call’s originating number as part of the message. Announcement Mailboxes in the system which are mailboxes restricted in their function to only play recordings and not allow a caller to leave a message. Automated The ability to route calls from a touch- attendant tone telephone without the need for operator intervention. Broadcast The ability to send messages to all Messages mailboxes on the system. RFP Chatham County DSS - Page 48 -
  49. 49. Telephony Requirements Details Feature Description Standard System performance of feature Optional Not Available Call sender Allows the message recipient to automatically dial the extension number left in the header of a voice message. Class of Allows the system administrator to service program common user parameters and features for individual mailboxes. Distribution The ability to group mailboxes by lists common usage for individual station or system-wide access. Forwarding Allows a message recipient to send the received message to another mailbox. As part of this feature, the sender must also be able to annotate the message. Forwarding The ability for the message creator to denied restrict the forwarding of a particular message. Header / The system must provide extension, Envelope CLID, name, time of day, etc. information as a prefix to all messages. Help The system must have an ongoing help function, which provides context- sensitive assistance to the users. Language The system must be multilingual. choice Please list all languages supported and whether or not the system has the ability to present its prompts in multiple languages on the same system. Lockout The system must have the ability to lock mailboxes after a predefined number of incorrect login attempts. RFP Chatham County DSS - Page 49 -
  50. 50. Telephony Requirements Details Feature Description Standard System performance of feature Optional Not Available Message The system must provide a method to waiting light and extinguish message-waiting indication lights on both digital and analog telephones. If message-waiting lights are not provided, the system must provide an audio indication, such as stuttered dial tone. Multiple The system must provide the capability greetings for users to record different greetings, which are either enabled automatically based on the nature of the call (internal versus external) or on a command basis. Passwords The system must provide passwords as a means of protection of all mailboxes. Specify minimum and maximum length of passwords. State whether the system is capable of forcing users to change passwords on a predefined time basis. Receipt Provides the ability to ensure message requested delivery by returning a receipt message to the sender’s mailbox. Restore Permits the user while in a mail deleted retrieval session to restore any message messages deleted during that session. Special To assist in message delivery, the handling system must allow a sender to mark options their messages as “urgent”, “standard”, or “private” in order to prioritize them in the called party’s mailbox. Timed Permits messages to be delivered on a delivery predetermined time and date basis. RFP Chatham County DSS - Page 50 -
  51. 51. Telephony Requirements Details Feature Description Standard System performance of feature Optional Not Available Outcalling Allows the system to notify mailbox owners of messages when they are off site. The system must be able to dial both a telephone number and a pager sequence for notification. Guest The system must have the ability to mailboxes provide mailbox users not associated with the proposed switch. Voice Messaging Commands The proposed solution must provide and allow easy access to the following commands: • Delete message • Restore • Help • Save • Send • Next message • Skip backward • Skip forward • Play • Stop • Previous message • Record • Reply RFP Chatham County DSS - Page 51 -
  52. 52. Telephony Requirements Details Support for Open Standards The bidder must describe its support for open standards including a list of messaging clients that can be used with the proposed solution. For proprietary messaging clients, minimum hardware and software requirements must be specified. Voice Messaging Networking Various types of voice messaging systems (e.g. Octel, Intuity, PhoneMail, Meridian Mail, etc.) may be utilized at different company and partner locations. The County would like to explore the possibility of networking these voice messaging systems together to optimize communications between sites. Describe the networking capabilities available with the proposed voice messaging solution. Auto-attendant Services The proposed solution must support auto attendant functionality, including: • Dial by name and number • Serial Call • Call Answer Disclaimer • Call Distribution to attendants • Night Service • Message Waiting • Through Dialing • Intrusion • Multi-lingual support RFP Chatham County DSS - Page 52 -
  53. 53. Telephony Requirements Details • Multiple-greeting support based on ANI/DNIS and Time-of-Day/Schedule • Directory Assistance for finding by name or listing all extensions • Nesting: Sub-level menus to direct callers to a specific department or information • Functions as an information desk and can offer answers to commonly asked questions through information- only or message-only mailboxes Bidders must confirm that the proposed auto-attendant solution supports the recommended requirements listed in this sub-section. The bidder must also explain the proposed auto-attendant solution architecture. RFP Chatham County DSS - Page 53 -
  54. 54. Telephony Requirements Details System Management Requirements Details System Management Overview Bidders must provide a brief overview of their proposed system management tool. Administration Tool Requirements The proposed administration tool must support the following functionalities: • Centralized administration and single point of access to the tool • Intuitive Interface (GUI / Web based) • Ability to administer multiple devices simultaneously • Quick and easy access to all station configuration tables • Valid entry choices • Templates • Batch processing and transactions scheduling • Database import/export • Fast system response to all administrative programming • Open system format (SNMP) in support of converged voice and data communications The bidder must describe the functionality of their proposed system administration tool in relation to the requirements outlined above. RFP Chatham County DSS - Page 54 -
  55. 55. Telephony Requirements Details MAC Management Bidders are required to complete the table below indicating whether the proposed system supports the following Move/Add Change types and which are considered “hard” (requiring on-premises activity) or “soft” (enabled via software): End User MAC Bidder Response (Hard) or (Soft) Add User Delete User Change Existing User Line Appearance Change Existing User Coverage Change Existing User Station Type Change Existing User Class of Service Relocated Existing User (Internal) Relocated Existing User (External) Add / Delete Voice Messaging Access Reset Voice Messaging Password System Backup & Restoration Bidders must indicate the ability of their proposed administration and management tool to support System Backup and Restore. Compare Functionality Bidders must indicate if their proposed administration and management tool supports the ability to compare an actual system configuration against a configuration stored in the database. RFP Chatham County DSS - Page 55 -
  56. 56. Telephony Requirements Details System Inventory Bidders must indicate if their proposed administration and management tool supports system inventory functionality. Patch Distribution Bidders must describe the ability of their proposed administration and management tool to support patch distribution. Reports Bidders must describe the reports available on their proposed administration and management tool. Configuration Tool – Staging Support Bidders must indicate the ability of the configuration portion of their proposed solution’s management tool to support staging. System Features Configurable from Administration and Management Tool Bidders must provide a list of features that are configurable from within their proposed administration and management tool. RFP Chatham County DSS - Page 56 -
  57. 57. Telephony Requirements Details Administration and Management Tool Server and Client Technical Requirements Bidders must outline the server and client technical requirements for their proposed administration and management tool. Administration and Management Tool Security Bidders must describe the security features that are incorporated within the proposed administration and management tool solution. Operating System Management Bidders must outline the operating system management capabilities of their proposed solution. Voice Messaging Traffic Reports Bidders must describe the reporting capabilities of its voice messaging system. System Diagnostics and Maintenance This section reviews specific system diagnostic and maintenance requirements. System Health Bidders must provide an overview of the system health capabilities of their proposed solution. RFP Chatham County DSS - Page 57 -
  58. 58. Telephony Requirements Details System Alarms Bidders must provide an overview of the system alarms capabilities of their proposed solution including a listing of the top alarms available. RFP Chatham County DSS - Page 58 -
  59. 59. Telephony Requirements Details System Security Requirements Details This section addresses protection of the proposed solution against denial of service attacks, viruses, worms, Trojan horses, man-in-the-middle attacks, packet sniffing, packet spoofing, password attacks, trust exploitation, toll fraud, eavesdropping, etc. Data Network Security Overview Bidders must provide an overview the data network security inherent in their proposed solution. If applicable, bidders should also provide examples of best practice design and configuration strategies that they have used in previous client deployments to improve data network security. System Passwords Bidders must describe the password policy of their proposed system administration tool. Authentication Protocols Bidders must describe the support and functionality of any authentication protocols available within their proposed solution. Account Privilege Support Bidders must describe any account privileges available within their proposed solution. RFP Chatham County DSS - Page 59 -
  60. 60. Telephony Requirements Details Modem Security Bidders must describe the modem security functionality of their proposed solution. File Privilege Support Bidders must describe the file privilege functionality of their proposed solution. Toll Fraud Protection Bidders must describe the ability of their proposed solution to protect against toll fraud. Wiretapping and Eavesdropping Prevention Bidders must describe the ability of their proposed solution to prevent wiretapping and eavesdropping. Sensitive Data Protection Bidders must describe how their proposed solution works to protect sensitive data. Security Services Support For the security services outlined below, bidders must respond indicating the ability of their proposed solution to support the security requirement and provide a brief explanation of functionality. RFP Chatham County DSS - Page 60 -
  61. 61. Telephony Requirements Details Firewall SSH SSL NAT VPN Virus Scanning Software Bidders must describe any virus scanning software inherent in their proposed solution. IP Set Security Bidders must describe how their proposed solution ensures IP set security. RFP Chatham County DSS - Page 61 -
  62. 62. Telephony Requirements Details Environmental Requirements Details Bidders must complete the tables below outlining the operating specifications of their proposed solution. Main System Components Proposed Solution Specifications CPU Operating System Physical Specifications Weight Operating Environment Proposed Solution Specifications Operating Temperature Range Operating Humidity Range Storage Temperature Storage Humidity Vibration Operation Packaged Transportation Mechanical Shock Packaged Bounce Regulatory Compliance Power Supply Specifications Mounting Options Integrated OA&M RFP Chatham County DSS - Page 62 -
  63. 63. Telephony Requirements Details Location and Access Requirements Bidders must explain the location and access requirements for their proposed solution. RFP Chatham County DSS - Page 63 -

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