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عرض اعداد كراسة المواصفات والشروط


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عرض اعداد كراسة المواصفات والشروط

  1. 1. eServices Enablement Framework Session 4 RFP Composition
  2. 2. 2Copyright e-Government Program (Yesser) Agenda Steps in doing an e-Government project Projects - according to the action plan Compose the RFP Agency activities - Compose the RFP Compose main document Compose functional requirements Compose non-functional requirements Compose appendices
  3. 3. 3Copyright e-Government Program (Yesser) Steps in doing an e-Government project Vision and objectives Stock taking/ E-readiness assessment Service prioritization Pilot Process mapping Communication Service implementation Pilot Process re-design/IT requirements Business/strategicactivityITactivity • Define a vision of where you want to go and by when • Articulate objectives with measurable criteria for success • List all the possible services you offer to your customers with details such as number of users, frequency of use, etc. • Define criteria for prioritizing services • Use criteria to prioritize and group similar services together • Document steps of service delivery, paper flows, owners of process steps, performance, legal and IT requirements of pilots • Write an Action Plan for the government agency, including all infrastructure projects and service redesigns • Communicate the new service design to concerned parties explaining the benefits of the new design • Devise a strategy and plan to address resistance (active and passive) within agency to new designs • Implement required changes with systems, human resources, etc. to make changes effective Implementation • Assess IT readiness of – IT infra- structure of gvmt. agency – Agency‘s branches & depart- ments – Connect- ivity to other govern- ment agencies • Describe IT business application, underlying IT infrastruc- ture and connectivity • Describe IT infrastructure and redesign implementa- tion projects • Specify timeline and budget for implementa- tion • Implement new business process application s and apply defined standards of application s • Vision statement for government agency and list of (quantified) objectives • List of services offered within agency with needed details • Assess e- readiness of services • Ranking of services and classification in matrix • Overview of process of services • Flowcharts of services processes • Overview of new process of services • Flowcharts of new services processes • Communica- tion plan for stakeholders • Change manage- ment plan • Imple- mented new services processes Endproduct B A C A B C• Redesign pilot services with the objective of simplifying them in terms of ease, dura- tion, user sa- tisfaction, etc. • Involve key process owners • Specify new IT require- ments – Infrastruc- ture – Business applic. – Connect- ivity to other gvmt. agencies • Ensure compliance with YEFI standards* • Overview of new process of services • Flowcharts of new services processes 1 2 3 4 5 6 Change management Action Plan 7 Analysis and RFP Development Projects – Scoping and RFP Development • Run projects to achieve the goals and objec- tives in the action plan • Analyse the functional requirements • Write the functional part of RFP • Analyse the non-functional requirements. • Write RFP the non-functional part • The final RFP ready for issuing • A vendor for the development selected StrategyStrategy
  4. 4. 4Copyright e-Government Program (Yesser) Analysis and RFP Development – RFP process Project initialization Project initialization Business Analysis Business Analysis Compose the RFP Compose the RFP RFP issuing and evaluation process RFP issuing and evaluation process E-Services Projects 1 2a 3 4 Technology Analysis Technology Analysis 2b Activities • Use one of many we proven project management methods Prince II, PMI, DSDM or SSADM • Define/identify final goals and objectives for the project • Form organization • Define project plan with objectives and milestones Deliverables • Project goals and objectives • Project organisation • Project plan • Analyse the technical requirements in the areas of – Technical Architecture – Hardware – Security – Monitoring and management – Environments – test, staging and operation • An analysis of the technical requirements • Map existing processes • Redesign the new processes • Analyse the functional requirements – Data needed for the services – The use-cases definition – Service specification • Process flowcharts and description • Datamodel • Use-case descriptions • Service specification • Compose the RFP consisting of the elements: – Main RFP – Functional and non-functional requirements – Appendicies • A RFP ready for issuing • 1st Round of Evaluation – Review & Scoring • 2nd Round of Evaluation – Top 6** Bidders • 3rd Round of Evaluation – Bidders Responses • 4th Round of Evaluation: – Technical Gap Analysis & Negotiation • Final Evaluation Report. • Technical & Financial Scores & Ranking 2a 2b1 3 4
  5. 5. 6Copyright e-Government Program (Yesser) (3) Compose the RFP Compose Main RFP document Compose non-functional requirements Compose functional requirements Plan the RFP development process Initial state: - business and technical analysis finished Final state: - the e-Service RFP composed and ready for publishing Agency
  6. 6. 7Copyright e-Government Program (Yesser)  Compose the RFP  Compose the main RFP document  Instructions for the bidder  Terms & conditions, ……  Compose the functional requirements  Using the e-Services Framework - the functional part  Business Process Mapping and Redesign (As-Is ->To-Be)  Use Case  Data/term-model  Reuse or contribute to YEFI standards  Service specification  Compose non-functional requirements  Using the e-Services Framework – the non-functional part  Infrastructure (GSB, Security, e-Forms, ……)  Performance, PM, QA, Education, ….)  ……. (3) Compose the RFP
  7. 7. 8Copyright e-Government Program (Yesser) Compose main document 1.Introduction 1.1.Issuing Office 1.2.Purpose 1.3.RFP Organization 1.4.Background 2.Current Situation 2.1.Current IT-system(s) 2.2.Current Processes and Modules 2.3.Project Objectives 2.4.Business Drivers 2.5.Business Value Proposition 3.Scope of work 3.1.Requirements Numbering Scheme 3.2.Functional Requirements 3.3.Non-Functional Requirements
  8. 8. 9Copyright e-Government Program (Yesser) Compose functional requirements Processes  Process model  Process specification Data model  Data model  Data specification Use Cases  Use Case model  Use Case specification Services  Service specification  Service-operations specification
  9. 9. 10Copyright e-Government Program (Yesser) Compose non-functional requirements 1. Web-Based Application Requirements 2. Data Migration & Transformation Requirements 3. GSB Integration Requirements 4. Technical Solution Architecture Requirements 5. Software Requirements 6. Hardware Requirements 7. Development, Test, & Staging Environment Requirements 8. Security Requirements 9. Monitoring & Management Requirements 10. Performance & Scalability Requirements 11. Implementation Requirements 12. Maintenance & Support Requirements 13. Change Enablement & Training Requirements 14. Operations Requirements 15. Quality Assurance & Acceptance Requirements 16. Proposal Format
  10. 10. 11Copyright e-Government Program (Yesser) Compose appendices  Appendix A - Instructions to Bidder and Proposal Submission an  Appendix B - Standard Terms & Conditions  Appendix C - Requirements Compliance Matrix  Appendix D - Bill of Materials & Information Tables for Technical Proposa  Appendix E - Training Template  Appendix F - Bidders References Template  Appendix G - BOM for Financial Proposal
  11. 11. 12Copyright e-Government Program (Yesser) Estimation tool  An estimation tool is a part of the framework.  It can be used either under  the development of the RFP or  stand alone in other contexts  The tool is covering these main subjects:  Development  Functionality  Non-Functional  Data conversion/migration  Technical  Hardware  Software Licenses  Network  Project related expenses  Test  Project Management  Documentation  Post Project  Maintenance and Support per year  Operations per year
  12. 12. 13Copyright e-Government Program (Yesser) Estimation tool Low Medium High Functionality 631 841 1051 Non-Functional 150 200 250 Data conversion/migration 37 49 61 Development subtotal (excl. Test) 818 1090 1363 Test 286 382 477 Development Totals (incl. Test) 1104 1472 1839 Development Totals (SAR) SAR 2.207.250 SAR 2.943.000 SAR 3.678.750 Hardware SAR 2.400.000 SAR 2.400.000 SAR 2.400.000 Software Licenses SAR 2.390.000 SAR 2.390.000 SAR 2.390.000 Network SAR 633.000 SAR 633.000 SAR 633.000 Tecnical Architecture Totals (SAR) SAR 5.423.000 SAR 5.423.000 SAR 5.423.000 Project Management SAR 3.020.700 SAR 4.027.600 SAR 5.034.500 Documentation SAR 763.025 SAR 836.600 SAR 910.175 Unforseeable expences SAR 763.025 SAR 836.600 SAR 910.175 Project Expences Totals (SAR) SAR 4.546.750 SAR 5.700.800 SAR 6.854.850 Project Totals (SAR) SAR 12.177.000 SAR 14.066.800 SAR 15.956.600 Maintenance and Support per year SAR 1.826.550 SAR 2.110.020 SAR 2.393.490 Operations per year SAR 2.435.400 SAR 2.813.360 SAR 3.191.320 Post Project Totals SAR 4.261.950 SAR 4.923.380 SAR 5.584.810 SAR Post ProjectDevelopment Tecnical Architecture mandays Project Expences
  13. 13. 14Copyright e-Government Program (Yesser) (4) RFP issuing and evaluation process Release the RFP Initial state: - the final e-Service RFP developed Final state: - e-Service vendor selected Select vendor Conduct Pre-Bid meeting Receive proposals Receive RFP Questions Evaluate proposals Submit Clarifications Answers Agency
  14. 14. 15Copyright e-Government Program (Yesser) Evaluation Approach & Suggested Timeline 1st Round of Evaluation: Technical Proposals Review & Scoring of Proposals 2nd Round of Evaluation: Top 6** Bidders Presentations 3rd Round of Evaluation: Review of Bidders Responses Suggested 1 to 2 weeks Suggested 2 WeeksSuggested 6 to 8 Weeks Final Evaluation Report. •Combined technical & Financial Scores & Ranking 4th Round of Evaluation: Bidders’ Technical Gap Analysis & Negotiation Suggested 2 weeks • Bidders ranking & Scores • Bidders Strength & Weaknesses • Invitation for top 6 Bidders • Bidders Response to Presentations Questions • Updated Bidders ranking & Scores • Bidders Strength & Weaknesses • Final Technical recommendation Report ** Number of invited Bidder can change as appropriate
  15. 15. 16Copyright e-Government Program (Yesser) Detailed Evaluation Plan Weeks Activity Deliverables Round 0: Preparation • Form evaluation committee representing agency business and IT, and agency finance • Form Technical evaluation team that includes two technical analysts / consultants and one experienced technical consultant with relevant experience to the RFP technical solution • Evaluation committee members • Technical evaluation team members Round 1: Week 1 through Week 8 • Conduct initial survey of all proposals, use the Bidders Responses Survey.xls worksheet to determine bidders compliance with RFP submission requirements and identify knock-off candidates • Compliance matrices preparation – add calculation. • Review and Scoring of technical Proposals by the evaluation team(s). • Send invitation letter to top n ranked bidders • Knock-off Candidate • Ranked bidders list based on technical scores and criteria • Bidders scores and scoring sheets • Summary of Bidders Strengths & Weaknesses • Preparation of Invitation letter to top n ranked bidders • Schedule of presentation for top n bidders & obtain confirmation for scheduled presentations for invited bidders
  16. 16. 17Copyright e-Government Program (Yesser) Detailed Evaluation Plan (Contd.) Weeks Activity Deliverables Round 2: Week 9 through Week 10 • Invited bidders to present their technical proposals • Evaluation committee and technical evaluation team should attend top n bidders’ presentations • Request from bidders to submit responses and clarifications to questions raised within one week. Round 3: Week 11 through Week 12 • Bidders are to submit responses to questions raised during presentations • Review of received Bidders’ responses • Technical evaluation team should update scores and ranking as well as prepare for strengths and weaknesses evaluation for invited bidders • Revised bidders scores and scoring sheets • Revised ranked Bidders based on technical scores and criteria for invited bidders • Revised summaries of Bidders Strengths & Weaknesses for invited bidders • Ranked invited bidders based on technical and financial criteria Round 4: Week 13 through Week 14 • Select one or two bidders to perform technical gap analysis and negotiation • Conduct meetings with selected bidder(s) for technical negotiation and technical gap analysis • Detailed technical gap analysis for selected 1 or 2 bidders • Final evaluation & recommendation report
  17. 17. 18Copyright e-Government Program (Yesser) Evaluation stage deliverables  Key Deliverables:  Bidders ranking based on Technical Proposal evaluation  Bidders Technical score sheets  Summary of Bidders strengths and weakness  Bidders ranking based on Technical Proposal Evaluation and Financial score  Final Evaluation Recommendation Report
  18. 18. 19Copyright e-Government Program (Yesser) Questions and answers