Why MitelSmart Business  Communication Solutions
Smart BusinessCommunication Solutions   Why Mitel?                          Necessity is the mother of                    ...
Smart BusinessCommunication Solutions                               Who We Are                                            ...
Smart BusinessCommunication Solutions                           What We Do                                                ...
Smart BusinessCommunication Solutions                        How We Do It                                               Mi...
Smart BusinessCommunication Solutions                  Mitel Solution                                         Benefits    ...
Smart BusinessCommunication Solutions                    Unified Communications                                           ...
Smart BusinessCommunication Solutions                    Mobility Solutions                                               ...
Smart BusinessCommunication Solutions                 Customer Interaction                                                ...
Smart BusinessCommunication Solutions                        TeleCollaboration                                            ...
Smart BusinessCommunication Solutions                Managed Services                                                     ...
Smart BusinessCommunication Solutions                         Let’s Talk Green                                            ...
Smart BusinessCommunication Solutions   Strategic Alliances                          To deliver on its commitment to devel...
Smart BusinessCommunication Solutions   Industry Accolades                           ”End users seeking advanced          ...
Smart BusinessCommunication Solutions                          Our Customers                                              ...
Smart BusinessCommunication Solutions                          Customer Experience                                        ...
Smart BusinessCommunication Solutions   U.S. Distribution                          Channel                          Mitel ...
Smart BusinessCommunication Solutions     Why Mitel                                               #3 in the North American...
Mitel delivers flexibility and simplicity in smart unified communicationssolutions and applications for organizations of a...
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Why Mitel

  1. 1. Why MitelSmart Business Communication Solutions
  2. 2. Smart BusinessCommunication Solutions Why Mitel? Necessity is the mother of invention. To stay competitive in today’s always-on global business community, being able to communicate … anytime, anywhere … is definitely a necessity. That’s why Mitel is reinventing how successful organizations like yours are gaining competi- tive advantage. With a proven portfolio of smart business communication solutions to make communicating and collaborating easy … anytime, anywhere. So why reinvent the wheel? Let’s “flip through” how you can dramatically enhance your business performance by staying on the cutting edge of today’s most advanced communications technology … with Mitel.
  3. 3. Smart BusinessCommunication Solutions Who We Are Mitel is a market leader in providing business communication solutions for organizations who want to: … with standards-based IP Save Money communications platforms and applications that help you • work better, faster, smarter • reduce operational costs • improve cash flow management • generate new revenue streams • leverage your existing communications Global Leader, Local Presence infrastructure as you transition to more • Single-source provider for turnkey IP advanced capabilities – when your and Unified Communications solutions • 400,000+ customers serving 20 business needs dictate million users in 90 countries through more than 100 direct offices and 1,400 resellers worldwide • Scalable, tailored solutions for distrib- Stay Connected … with flexible work, mobility … with eco-friendly, IP-powered uted organizations with up to 65,000 Anytime, and collaboration tools that break Be Green applications and products made users and enterprises with fewer than Anywhere down the barriers to effective from recyclable materials designed five to more than 1,000 users • Industry-leading Managed Services communication. to use less electricity and help Program, with end-to-end commu- reduce energy costs. nications services and technology obsolescence protection – all for one fixed monthly fee • #1 in the U.S. IP SMB market (up to Excel in … with 24/7 availability, first-call 500 employees)* Customer resolution, seamless connectivity, • #1 on “Highest Climbers” list in 2008 Service Financial Post 500 top companies by and monitoring and management revenue tools to maximize your resources. • ISO 14001 (Environmental Manage- ment System) certified and founding member of The Climate Registry *Source: “InfoTrack for Unified Communications”: InfoTech, April 2007 1 Who We Are
  4. 4. Smart BusinessCommunication Solutions What We Do Mitel helps businesses of all sizes collaborate and communicate simply and cost-effectively … anytime, anywhere. We’re focused on meeting the communications needs of organizations of all types and sizes, from home-based small businesses to global conglomerates. With unmatched reliability and scalability, our solutions help dramatically improve your business performance by: • Enhancing employee productivity • Increasing customer service Mitel Vertical Market Solutions • Reducing costs Your organization has unique, dynamic • Generating new revenue streams requirements that demand more than advanced technology. You need a partner that understands how your business Our approach is unique. We see business operates, what your customers expect communications as an investment in and how to serve their needs. ongoing performance – not a one-time Mitel’s highly trained market specialists equipment acquisition. Our commitment to are dedicated to providing your business understanding your business needs means with tailored, industry-specific solutions we provide tailored, industry-specific and to help you gain competitive advantage in a variety of vertical markets, including: user-centric solutions to maximize your return on investment. • Automotive • Education • Financial Services • Government • Health Care • Hospitality • Legal Services • Manufacturing • Retail 2 What We Do
  5. 5. Smart BusinessCommunication Solutions How We Do It Mitel helps businesses of all sizes collaborate and communicate with an award-winning portfolio of IP solutions that dramatically enhance business performance. Mitel’s standards-based, IP-enabled solutions include industry-leading business phone systems and presence-based applications that Customer Interaction deliver a sophisticated range of voice and Solutions data communications and lower your total • Provide superior, personalized cost of ownership. customer service • Build brand and customer loyalty Award-winning Portfolio Unified Communications • Streamline call center of IP and UC Solutions Solutions management • Enable seamless • Create new revenue opportunities Mitel Dynamic Extension 2009 CATA Alliance Innovation and communications, anytime, Leadership Award anywhere Mitel Communications Suite • Simplify communications TeleCollaboration Solutions 2008 INTERNET TELPHONY Product of the Year management • Conduct timely, money-saving for Outstanding Business Value and Innovation • Automate business processes Web-based meetings • Reduce costs • Improve workgroup collaboration Mitel Communications Suite • Speed decision making 2008 INTERNET TELPHONY Product of the Year • Reduce travel and outsourced for Outstanding Business Value and Innovation Mobility Solutions services costs • Work more efficiently, Mitel Customer Interaction be more productive, anytime, Solutions 2008 Product of the Year anywhere Managed Services Solutions Customer Interaction Solutions Magazine • Stay connected in real-time • End-to-end communications • Access network features and • Built-in migration to protect applications while on the go against technology obsolescence Mitel Live Business Gateway 2008 Unified Communications • Significantly reduce mobile • One fixed monthly fee Excellence Award Unified Communications Magazine phone costs • Improve cash flow management 3 How We Do It
  6. 6. Smart BusinessCommunication Solutions Mitel Solution Benefits • Improve business processes • Break down communication barriers • Lower energy consumption • Deliver competitive advantage • Save money Mitel Product Philosophies • Fixed monthly cost • Focus on applications • Ensure total return on investment • Cash flow management • Platforms for future growth • Value-added solutions • Customer choice – applications, platforms, business phones • Support of industry standards 4 Mitel Solution Benefits
  7. 7. Smart BusinessCommunication Solutions Unified Communications Better than live communications Solutions Better business Mitel Unified Communications (UC) Solutions are built on a results foundation of simplicity and integrate the power of voice, e-mail, unified messaging, mobility, presence, conferencing, collaboration, applications and more — for faster, more effective communication. Mitel UC solutions work with best-in-breed business productivity tools, such as IBM Domino/Lotus Notes, Lotus Sametime, Microsoft Exchange/Outlook, Office and OCS. Our commitment to open standards simplifies the integration of your communications system with CRM, ERP, or vertical applications, preserving your Related Products existing software investments and helping you transform your business processes to create a more efficient work environment. • Mitel Applications Suite • Customer Interaction Solutions • Mitel TeleCollaboration Solution Mitel can help you plan and implement a phased • Mitel Unified IP Client for Sun Ray approach to UC that will address your most • Mitel Teleworker Solution • Mitel Unified Communicator Express important business challenges and deliver • Mitel Communications Suite excellent return on investment, so you can • Mitel NuPoint Unified Messaging update your communications solutions over Standard Edition • Mitel Unified Communicator Advanced time and at your own pace, without • Mitel Unified Communicator Mobile disrupting or replacing existing infrastructure. • Lower communications costs • Improve employee efficiency and productivity • Enhance responsiveness to customers, suppliers and partners • Streamline IT management and lower total cost of ownership 5 Unified Communications Solutions
  8. 8. Smart BusinessCommunication Solutions Mobility Solutions Better than live communications Where you are shouldn’t dictate how you work. Mitel Mobility Solutions provide your mobile workers with cost-effective access Better business to your corporate network and communications-enabled business results applications, so no matter where they are or what device they use, they can keep moving – and working. Accessibility • Hot desk to any device, even those external to the corporate network • Dial and receive calls from your office extension no matter where you are • Connect to any network, even third-party legacy networks Related Products • Twin to any number, device and network • Series X • Stay in real-time on any device, anywhere in the world • Wireless • Mitel Teleworker Solution • Mitel Unified Communicator Mobile Cost Savings • Keep your existing legacy architecture (no rip and replace) • Reduce roaming charges by pushing calls to other devices without interrupting the conversation • Route all employee business calls through the corporate network • Use any brand and type of mobile phone without additional client software or hardware • Increase mobility support without the need for an additional server Control • Switch devices, networks, or communication methods with just one button • View all mobile call activity in a single location • Maintain one voice mail box for up to eight devices • Have a single identity that is easy to manage and control 6 Mobility Solutions
  9. 9. Smart BusinessCommunication Solutions Customer Interaction Better than live communications Solutions Better business The rapid adoption of the Internet and electronic commerce means results that customers expect service whenever they need it – at any time, over any medium. Mitel Customer Interaction Solutions help businesses meet and exceed their customers’ expectations while driving employee productivity and controlling operational costs. Whether you have a large, virtual contact center with multiple sites, or need business reporting applications to improve the operational efficiencies of key internal workgroups, Mitel has the solutions you need to keep your customers satisfied so you can grow your business. Related Products • Provide superior, personalized service • Mitel Contact Center Solutions • Mitel Business Dashboard • Enable first-time issue resolution • Mitel Customer Service Manager • Create new revenue opportunities • Mitel Call Accounting • Increase customer retention • Leverage a distributed workforce from anywhere • Support training and compliance objectives 7 Customer Interaction Solutions
  10. 10. Smart BusinessCommunication Solutions TeleCollaboration Better than live communications Solutions Better business Mitel’s TeleCollaboration Solutions portfolio features a range results of products and services that includes unified communications clients; audio, Web and video conferencing solutions; and telephony integration with Microsoft® Office Communications Server 2007 to help your business become more efficient, more productive and ultimately more profitable. With Mitel’s unmatched audio and video quality, you can enjoy “better than live” communications for highly interactive Web-based meetings, presentations, training and more. • Enable intuitive communications and Related Products collaboration with anyone, anywhere • Extend relevant and powerful communications • Mitel Unified Communicator Express • Mitel Unified Communicator Advanced and collaboration capabilities to mobile employees • Mitel Unified Communicator 5000 • Enhance teamwork and improve decision-making • Mitel Audio and Web Conferencing through better access to information and people • Mitel TeleCollaboration Solution • Mitel Quick Conference • Create a presence-enabled, business-centric • Mitel Live Business Gateway communications environment • PC-to-Phone • Ensure secure and highly reliable communications • Dual Forking with Remote Call Control throughout your network • Reduce costs by eliminating travel and fees for outsourced hosted conferencing services 8 TeleCollaboration Solutions
  11. 11. Smart BusinessCommunication Solutions Managed Services Better than live communications Solutions Better business Mitel takes care of your specific communications needs with a results true managed services philosophy to ensure you get the most out of your communications investment. Mitel is unique in offering comprehensive support – from evaluating your existing systems to designing, installing and managing your communications infra- structure, with easy transitions to future devices, capabilities and business models – to help you better manage your cash flow, protect you from technology obsolescence and optimize your return on investment over the next five to 10 years. Unified Solutions for All Your Communications Needs • Hardware and software Mitel TotalSolution® Mitel DataNet/CommSource • Data networking solutions • Managed network services Leasing & System Data Products & Services • Financing and service options • Third-party solutions Management Services • Data-related design, configuration, • Single monthly fee implementation and consultation services • Full service and warranty • WAN, LAN, wireless, security, storage area networks, • Fixed rates for expansion infrastructure, multi-user applications • Fixed migration pricing • System upgrade flexibility Peripheral Products & Solutions • Software upgrades • Emergency response • Risk-of-loss coverage • Call recording • Free on-going training • Wireless • Guaranteed renewal option • Teleconferencing • Off-balance sheet/operating expense • CTI applications (IVR, screen pops, workforce management and call management) Mitel NetSolutions® Complete Local, Long Distance, Data & Internet Product Offerings • Personalized customer support • Carrier neutral (all services billed and supported by NetSolutions) 9 Managed Services
  12. 12. Smart BusinessCommunication Solutions Let’s Talk Green With our strong international presence, Mitel takes seriously its duty to conserve and protect our planet. All aspects of our business take the environment into consideration, whether it is in our day-to-day business practices or the design and make of our phones and switches. Mitel is proud to be a Founding Reporter of The Climate Registry, a non-profit organization established to measure and publicly report greenhouse gas emissions, and the first provider of enterprise communications solutions to join the organization. We also maintain a Design for the Environment program, which actively seeks to reduce the environmental impact of our products through documented design objectives Green Innovation and targets for each new product. • The Mitel 5212 IP Phone uses 41% less power than its largest Mitel has been ISO 14001 certified since 1999, and we competitor. An IEEE Class 1 device, insist that our contract manufacturers be certified as well. the 5212 IP Phone runs on 3.62 In October 2008, The Tolly Group certified that the power watts while competitive phone sets use 6.15 watts. This means a 3,000- consumption of Mitel’s most popular platforms and IP watt power-over-ethernet (PoE) phone sets is among the lowest in the industry. switch can power 470 Mitel phones versus 228 competitor phones. • When not in use, the Mitel 5340 IP Phone is designed to automatically power down, turning off the LCD backlight and using 80% less energy than when at full power. • U.S. Environmental Protection Agency figures indicate that if just 10 percent of the nation’s workforce telecommutes just one day a week, Americans would conserve more than 1.2 million gallons of fuel per week. The Mitel Teleworker Solution supports remote workers with complete access to the same voice and data capabilities that their colleagues enjoy at the office. 10 Let’s Talk Green
  13. 13. Smart BusinessCommunication Solutions Strategic Alliances To deliver on its commitment to developing open solutions to enable and drive emerging technologies as they become available, Mitel further extends the value of its core products through key strategic partnerships and co-product development with recognized industry leaders and vendors, including: In addition, the Mitel Solutions Alliance program enables a wide range of third-party partners to successfully create products and services that integrate and/or interoperate with Mitel’s core business communications portfolio to meet the needs of any business environment and any customer. It also aids in creating awareness of these products and services among Mitel retail channel sales partners and end customers. 11 Strategic Alliances
  14. 14. Smart BusinessCommunication Solutions Industry Accolades ”End users seeking advanced IP-based applications, reliability and cost-effectiveness should consider Mitel, especially in Mitel’s key vertical segments.” — Gartner, Magic Quadrant for Corporate Telephony for North America “The company has a unique managed services approach that is core to its sales and marketing strategy. Rather than selling communications hardware, the company diligently tries to sell a communications service.” — Wainhouse Research “Mitel’s phones are ready for unified communications and can meet the most demanding customers’ needs.” — Laura Devoto, Frost & Sullivan 12 Industry Accolades
  15. 15. Smart BusinessCommunication Solutions Our Customers With almost half a million customers worldwide, we can’t list them all. But here is what just a few of them have to say about working with Mitel. “We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safety.” Robert W. Runcie Chief Information Officer Chicago Public Schools Local Presence, Global Reach Mitel’s Global, National and Government (GNG) Accounts Division addresses the specialcommunications needs required by national and international commercial “To deploy the Teleworker solution to a organizations; local,state and federal thousand virtual employees almost all at once governments and agencies; and educational was overwhelming, but we actually did it and institutions with: the fruits of our labor are now being realized. • Superior technical solutions for multiple, We knew only Mitel could do the job. “We racked and stacked the distributed sites feature sets and costs of the • Solutions for business expansion and Lauren Johansson different systems, and after a acquisitions requiring additional thorough analysis of the overall hardware deployment Manager of IP Telephony Services • Centralized control of your voice and MedQuist performance, functionality, and data systems TCO, the Mitel system was the • Maintenance of distributed legacy right choice for our hotels and systems resorts. Mitel’s system is easy • Specialized-area deployment and containment solutions “In our business, communication is critical. to integrate into a hospitality environment, and its • Dedicated GNG Managed Services Mitel understands this, and as a result, has functionality is hard to beat. As well, Mitel’s system support team with National Account delivered a communications platform that is is priced right. Some of the other systems are too Manager, Solutions Engineer, reliable, flexible, and most of all, allows us to expensive because they include features that Implementation Manager and achieve our business objectives.” hospitality doesn’t need.” Service Manager • Comprehensive, flexible support programs • Consulting Chris Adams Brian Borucki • Financial planning and assistance IT Manager Director of Infrastructure and Technology KC Transportation Marcus Hotels and Resorts 13 Our Customers
  16. 16. Smart BusinessCommunication Solutions Customer Experience Mitel UC Solutions Key Business Enablers for Morris Technology “One of the reasons Morris Technology LLC provides critical we selected Mitel is infrastructure solutions and services to the that they understand media industry, including print, broadcast that the phone of today and multimedia. The company also helps and tomorrow has to its clients identify and implement best-of- “Saving tens of thousands of dollars in deliver more than voice breed solutions that facilitate connecting, administrative overhead each year is functionality. It has to reflect the fact that the communicating and transacting news and certainly significant,” says Goodlett. “But ABOUT MORRIS TECHNOLOGY way we communicate content in different modalities, as well as the cost benefits of unified communications encompasses multiple managing their subscription service systems. pale in comparison to the savings we have Type: Technology-solutions company servicing the media space channels. Mitel Unified Morris Technology also offers network and achieved by eliminating travel costs through Location: Savannah, GA, U.S. Communications telephone system management, along with e-conferencing and audio conferencing, and Website: www.morristechnology.com Solutions deliver on a wide range of consulting and technical the resultant 300 percent increase in staff CUSTOMER NEEDS this vision, and in so support services. efficiency, garnered by implementing IP • Reduce costly travel costs and wasted time doing empowers us to productivity solutions from Mitel.” • Facilitate multi-modal communications reach unprecedented between dispersed locations One of the first tasks Morris Technology • Replace outdated voice technology levels of productivity President Jim Goodlett faced after the • Improve productivity and enhance customer company’s launch in May 2004 was • Increase communications satisfaction while also minimizing operational ensuring that employees could communicate SOLUTION COMPONENTS costs-internally and for efficiently and cost-effectively with clients • Mitel Unified Communicator® (UC) Mobile • Mitel Quick Conference our customers.” and affiliates around the country. With travel, • Mitel Teleworker Solution staffing and training costs all high and • Mitel Unified Communicator® Jim Goodlett, President escalating, the company realized that one (UC) Advanced Morris Technology • Mitel 3300 IP Communications Platform key to achieving bottom-line goals was to (ICP) with unified messaging and minimize top-line costs. It turned to Mitel. automatic call distribution RESULTS • Improved staff efficiency through e-conferencing, audio conferencing • Reduced travel costs, increased employee productivity and effectiveness • Lower operating costs 14 Customer Experience
  17. 17. Smart BusinessCommunication Solutions U.S. Distribution Channel Mitel delivers its award-winning portfolio of smart business communication solutions in the United States through a network of more than 50 retail branch offices and 300 indirect resellers who are committed to providing the highest level of customer service and support. All Mitel authorizedPARNTERs must meet strict certification requirements, including factory-approved training for proficient installation and maintenance of Mitel systems. They have also committed to stocking an appropriate level of spare equipment to ensure you have the parts you need to maintain your system, if and when you need them. Mitel stands behind its partners and our products by assuring spare parts availability for the sooner of five (5) years after manufacturer discontinuance or seven (7) years from installation. 15 U.S. Distribution Map
  18. 18. Smart BusinessCommunication Solutions Why Mitel #3 in the North American SMB market WORLDWIDE MARKET #1 in the UK business communications market LEADER 100+ offices, 90+ countries, 1,400+ channel partners, 400,000+ SMB to Enterprise customers Award-winning technology and application innovation MOST COMPREHENSIVE Smart, turnkey business communications solutions PORTFOLIO Easy to install, administer,manage and use; low TCO IN THE INDUSTRY Partnerships with industry leaders: Sun Microsystems, Microsoft,® HP ProCurve Networking EXCEPTIONAL End-to-end Managed Services including system hardware and software, MANAGED SERVICES business-specific applications, data network build-out and management, PROGRAM connectivity, service and support, leasing and system management services ENVIRONMENT Green solutions and strategies for helping customers reduce their carbon footprint 16 Why Mitel
  19. 19. Mitel delivers flexibility and simplicity in smart unified communicationssolutions and applications for organizations of all sizes. Combined with a full rangeof managed services that include voice and data network design and traffic provisioning,custom application development, and attractive financing options, Mitel is reinventinghow successful organizations gain competitive advantage by easilycollaborating and communicating over distance and time with customers, colleaguesand partners. Mitel’s U.S. headquarters are in Phoenix, Arizona. Global headquartersare in Ottawa, Canada, with offices, partners and resellers worldwide. Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) 592-2122 Tel: +1(480) 961-9000 Tel: +44(0)1291-430000 Tel: +1(613) 592-2122 Tel: +852 2508 9780 Fax: +1(613) 592-4784 Fax: +1(480) 961-1370 Fax: +44(0)1291-430400 Fax: +1(613) 592-7825 Fax: +852 2508 9232 For more information on our worldwide office locations, visit our website at www.mitel.com/offices www.mitel.com THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. © Copyright 2009, Mitel Networks Corporation. All Rights Reserved.