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#VisionDaysFI #parempitapa
Nyt
Selaimelle
Tulevaisuus
Mobiili
Office 365 asiakkaat
Digitaalinen asiakaskokemus
ja Skype
Joensuun Kaupunki
Pekka Penttinen Tietohallintopäällikkö
• Start up company, Established 1/-14
• Cloud services consulting for companies
• Sencom Client communications service
• S...
Avanade Oy
© 2015 Avanade Inc. All Rights Reserved.
Click to add title
© 2015 Avanade Inc. All Rights Reserved.
Avanade Petri Aalto
N...
© 2015 Avanade Inc. All Rights Reserved.
Click to add title
9
The Journey Begins with People
Agent 02JOE: FIELD MANAGER Ag...
© 2015 Avanade Inc. All Rights Reserved.
Click to add title
Oltiva Energy Understanding the User
10
Meet Joe
Company: Olti...
© 2015 Avanade Inc. All Rights Reserved.
Click to add title
11
Real-time Advisory
Utilize Video Chat +
Wearable Devices
Ry...
© 2015 Avanade Inc. All Rights Reserved.
Click to add title
© 2015 Avanade Inc. All Rights Reserved.
Field worker view
© 2015 Avanade Inc. All Rights Reserved.
Click to add title
13
Assembling the Team
Single Click Access to
Experts
© 2015 Avanade Inc. All Rights Reserved.
Click to add title
DEMO
© 2015 Avanade Inc. All Rights Reserved.
Click to add title
© 2015 Avanade Inc. All Rights Reserved.
1
5
• Created in 2000...
Yhdistetyn viestinnän seuraava askel - kohti digitaalista asiakaskokemusta
Yhdistetyn viestinnän seuraava askel - kohti digitaalista asiakaskokemusta
Yhdistetyn viestinnän seuraava askel - kohti digitaalista asiakaskokemusta
Yhdistetyn viestinnän seuraava askel - kohti digitaalista asiakaskokemusta
Yhdistetyn viestinnän seuraava askel - kohti digitaalista asiakaskokemusta
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Yhdistetyn viestinnän seuraava askel - kohti digitaalista asiakaskokemusta

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Vision Days: Skype for business 22.3. Yhdistetyn viestinnän seuraava askel - kohti digitaalista asiakaskokemusta, Jouni Turunen Sencom Oy, Petri Aalto Avanade Oy, Jani Brander ja Ari Auvinen Microsoft Oy

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Yhdistetyn viestinnän seuraava askel - kohti digitaalista asiakaskokemusta

  1. 1. #VisionDaysFI #parempitapa
  2. 2. Nyt Selaimelle Tulevaisuus Mobiili Office 365 asiakkaat Digitaalinen asiakaskokemus ja Skype
  3. 3. Joensuun Kaupunki Pekka Penttinen Tietohallintopäällikkö
  4. 4. • Start up company, Established 1/-14 • Cloud services consulting for companies • Sencom Client communications service • Skype For Business Developer TAP • Reselling partner in Singapore started in 1/-16 One touch is enough …
  5. 5. Avanade Oy
  6. 6. © 2015 Avanade Inc. All Rights Reserved. Click to add title © 2015 Avanade Inc. All Rights Reserved. Avanade Petri Aalto Nordic Solution Lead – Cloud and Managed Services Day of Oltiva Field Manager Requirements • Need for centralized dashboard with UCC capabilities • team members status • team member location • Need to communicate and share A/V streams • Need to share the data with technical SME to support the field engineer’s • Integration to existing back office services Field Manager Dashboard • Digitalized field manager’s dashboard allowing communication through browser with the virtual team members – One view • Centralized Technical Support • Realtime support with audio and video • Business benefits with integration to LOB solutions and location data • Future integration availablility with Microsoft Hololens and other 3rd party wearable A/V
  7. 7. © 2015 Avanade Inc. All Rights Reserved. Click to add title 9 The Journey Begins with People Agent 02JOE: FIELD MANAGER Agent 01 Oltiva Team DR. AGO: Petrophysics Professor SME CONSULTANT: UNIVERSITY OF OKLAHOMA Field worker
  8. 8. © 2015 Avanade Inc. All Rights Reserved. Click to add title Oltiva Energy Understanding the User 10 Meet Joe Company: Oltiva Energy • 5,900 Employees • Home base: OKC • Focus on NA onshore exploration and production Career: • Joe is a Field Manager Duties: • Responsible for overseeing field force and decision making on field operations • Efficiency and accuracy are key
  9. 9. © 2015 Avanade Inc. All Rights Reserved. Click to add title 11 Real-time Advisory Utilize Video Chat + Wearable Devices Ryan Production Operator Paul Geology Specialist Dr. Argo PetrophysicistAgent1
  10. 10. © 2015 Avanade Inc. All Rights Reserved. Click to add title © 2015 Avanade Inc. All Rights Reserved. Field worker view
  11. 11. © 2015 Avanade Inc. All Rights Reserved. Click to add title 13 Assembling the Team Single Click Access to Experts
  12. 12. © 2015 Avanade Inc. All Rights Reserved. Click to add title DEMO
  13. 13. © 2015 Avanade Inc. All Rights Reserved. Click to add title © 2015 Avanade Inc. All Rights Reserved. 1 5 • Created in 2000 as a joint venture between Accenture and Microsoft • Sales: > $2.4B • 28,000 professionals, 80 locations in 23 counties • 4 000 global clients • 43% of Global 500 companies as clients • Avanade is Skype for Business Elite Launch Partner Insight 360 Digital Work Studio Intelligent Cloud Apps Modernization DevOps We are Avanade!

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