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Streamline
Communications
•“Enhanced Presence”
•“Click to Communicate”
•Communications context
Cut-down Human
Latency
•Not...
• Change The Conversation
• Leverage New Sponsors
• Differentiate from the competition
$
What you can do with
Lync/Skype for Business
Development Platform
Demos
Benefits
Field service mobility
 Improve productivity with enriched
collaboration tools (video, desktop
sharing, presence...
Service - Mobility
Sally Dials a phone number
Navigates the IVR
Finds her option
Connects with an agent
Helpdesk Opportunity
500,000
Annual c...
Sally Opens Lync
Starts a conversation
Navigates the Visual IVR
Connects with agent
Helpdesk Opportunity
500,000
Annual ca...
Sends written approval for
withdrawal via IM.
online
Receives approval request for
large cash withdrawal from
remote branc...
Notification
Lync
CDR &
QoE
IP Geo
Active
Directory
LoB Data
Goal: Get visual and useful info from Lync for both business and
IT users
...
•
•
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
Yhdistetyn viestinnän ratkaisut osana liiketoimintaa
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Yhdistetyn viestinnän ratkaisut osana liiketoimintaa

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Jani Branderin ja Antti Kiviniemen esitys 25.3.2015 Skype for Business -tilaisuudesta:
Yhdistetyn viestinnän ratkaisut osana liiketoiminnan ydinprosesseja ja -skenaarioita
Minkälaisia palveluja yhdistetyn viestinnän ratkaisujen päälle voidaan rakentaa ja miten ne integroituvat liiketoiminnan prosesseihin?

Lue lisää Lync-ohjelmistoista: http://products.office.com/fi-fi/Lync
Lue lisää Skype for Business -lanseerauksesta blogistamme: http://blogs.office.com/2014/11/11/introducing-skype-business

Published in: Technology
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Yhdistetyn viestinnän ratkaisut osana liiketoimintaa

  1. 1. Streamline Communications •“Enhanced Presence” •“Click to Communicate” •Communications context Cut-down Human Latency •Notifications and Alerts •Interactive Outbound •Expert Finder Extend the Reach of the Application •Web Chat •Query-Response Bots •Interactive Voice Response
  2. 2. • Change The Conversation • Leverage New Sponsors • Differentiate from the competition $
  3. 3. What you can do with Lync/Skype for Business Development Platform Demos
  4. 4. Benefits Field service mobility  Improve productivity with enriched collaboration tools (video, desktop sharing, presence)  Better customer service with immediate access to the right information and experts  Improve employee satisfaction with the ability to work across multiple platforms (i.e., Windows, iOS, Android) A field service technician has no instructions on what he needs to repair, so he can click-to-call to the office from his smartphone. When at the site, he connects with a colleague by video on his phone to show improper wiring installation and discuss possible solutions. Field Service Dispatcher Expert Because he is federated with the customer, he can click-to- call to inform the customer that he is running late.
  5. 5. Service - Mobility
  6. 6. Sally Dials a phone number Navigates the IVR Finds her option Connects with an agent Helpdesk Opportunity 500,000 Annual calls 63 Seconds in IVR 873 Business days lost
  7. 7. Sally Opens Lync Starts a conversation Navigates the Visual IVR Connects with agent Helpdesk Opportunity 500,000 Annual calls 11 Seconds in vIVR 720 Business days back
  8. 8. Sends written approval for withdrawal via IM. online Receives approval request for large cash withdrawal from remote branch via IM. online Approval is saved and discoverable SupervisorEmployees  Save on staffing costs with remote supervisors overseeing more branches  Improved audit controls with links to transactions  Faster resolution of customer requests Benefits Remote supervisor approvals with Trish, a regional bank manager
  9. 9. Notification
  10. 10. Lync CDR & QoE IP Geo Active Directory LoB Data Goal: Get visual and useful info from Lync for both business and IT users Connect to data with PowerQuery Link Lookup Geo Visualize via PowerView, PowerMap and Power Q&A
  11. 11. • •

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