Case Study: Microsoft Dynamics - SSIPL Retail


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Microsoft Dynamics for Retail enabled SSIPL Retail integrate all its business functions and sales channels covering 400 outlets, reducing its costs and resources by 30%. The company was facing challenges around getting real-time information, having a unified business control and deriving consolidated reports due to outdated technology and stand-alone systems.

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Case Study: Microsoft Dynamics - SSIPL Retail

  1. 1. SSIPL Retail uses Microsoft Dynamics to reduce costs and resources by 30%
  2. 2. In the highly competitive world of Retail, information and agility are key factors of success
  3. 3. Established in 1994, SSIPL Retail is a speciality retailer with 400+ outlets of premium international sports and lifestyle brands.
  4. 4. Headquarters in Delhi, SSIPL owns 5 manufacturing facilities employing 6,500 professionals.
  5. 5. SSIPL was using old and outdated technology with multiple stand-alone applications that had severe limitations
  6. 6. Leaving the company facing issues like Lack of MIS and dashboards for business critical information Manual data entry and analysis Lack of control on legacy applications No interface with ecommerce of mcommerce
  7. 7. “To maintain standalone systems such as customer relationship management (CRM), loyalty program and business intelligence (BI), we were spending upwards of INR 50 lakhs (U.S.$ 100,000) per annum.” Rakesh Kalra, Head IT, SSIPL
  8. 8. To change this situation, SSIPL after evaluating many options chose Microsoft Dynamics for Retail.
  9. 9. With Microsoft Certified Partner, Acxiom Consulting, SSIPL moved 250 stores to Dynamics AX first and then switched to Dynamics for Retail in 2013.
  10. 10. And immediately took advantage of new capabilities: Streamline inventory for faster access 30min data sync to always stay up to date Better tracking of operations
  11. 11. Soon the Dynamics solution was handling over 1 million transactions per day presenting a 360 degree view
  12. 12. With seamless flow of data from one business process to another, real time and role specific BI dashboards.
  13. 13. And adding efficiencies with data from the store, warehouse and goods in transit available at the head office centrally
  14. 14. Resulting in cost savings of approximately INR 50 lakhs (U.S.$100,000) per year spent on third-party solutions and vendors
  15. 15. In the next phase, SSIPL will integrate planning, budgeting, CRM, m-commerce and HRMS modules
  16. 16. And move their remaining 150 stores on to the new solution by April 2014, adding another 300+ users.
  17. 17. Making sure that people and processes work together to ensure maximum sales and value.
  18. 18. “Dynamics for Retail integrates all store front processes with the head office and manufacturing functions. It delivers a 360 degree view of the organization with centralized control and near real-time data.” Atul Madan, Chief Operating Officer, SSIPL Retail Ltd
  19. 19. Read in detail about SSIPL Retail’s story Here
  20. 20. To know more about Microsoft Dynamics click Here Or Call our Toll-Free number 1800-102-1100
  21. 21. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.