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A Journey to the Cloud: How WASH Laundry used the cloud to improve service and profits

How WASH Laundry used the cloud to improve service and profits

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A Journey to the Cloud: How WASH Laundry used the cloud to improve service and profits

  1. 1. This is WASH Laundry: To stay competitive and keep its core values, WASH turned to Office 365 and the Microsoft cloud. WASH needed: This is WASH today: EMPLOYEES STAY CONNECTED AND IN TOUCH Smartphones, Office 365, and a Yammer network keep techs connected. CUT ACQUISITION SYSTEMS INTEGRATION TIME IN LESS THAN TWO YEARS AGO WASH LAUNDRY HAD ONLY 10 OFFICES A journey to the cloud 900 EMPLOYEES REDUCED MACHINE SERVICE RESPONSE TIME Customers automatically create service tickets by scanning barcodes with a mobile app powered by Microsoft Azure. MAXIMIZED PROFITS ON AN INDIVIDUAL MACHINE BASIS PowerBI for Office 365 regression modeling provides insights to set the right price in the right place. 98% blogs.technet.com/b/work/ facebook.com/MicrosoftforWork twitter.com/MSFT4Work 31 TOTAL OFFICES 500,000 PIECES OF EQUIPMENT 70K TOTAL LOCATIONS LIFETIME CUSTOMER RETENTION RATE 10 CANADIAN PROVINCES 15 US STATES Install WASHERS + DRYERS TO COMBINE DATA FROM MANY SOURCES TO VISUALIZE AND ANALYZE DATA QUICKLY TO SHARE INSIGHTS + DATA ACROSS ALL OFFICES Service WASHERS + DRYERS Collect INCOME FOR CUSTOMERS How WASH Laundry used the cloud to improve service and profits. WASH does three things: WASH: Soaring in the cloud 1/2

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