Microfinance going cashless results and lessons learned from payments to asset building kalin-radev


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Microfinance going cashless results and lessons learned from payments to asset building kalin-radev

  1. 1. Building Successful Partnership for Mobile Banking Launch
  2. 2. About Software Group Software Group is a privately owned specialized IT company focused on end-to-end solutions for the financial sector that provides products and services that aim to strengthen the financial sector as a whole. The company serves a worldwide client base from four main offices located in Bulgaria, Kenya, Ghana and Philippines. Software Group prides itself on delivering products and services which adhere to the principles of quality, transparency and affordability. The company’s experienced team of professionals has an outstanding track record of handling over 95 complex development projects. Software Group’s customer base includes: Microfinance Institutions Commercial banks Payment operators Mobile network operators Non-cash Businesses
  3. 3. Global Presence 67 full time 4 part time employees consultants 4 offices 15 partners Presence in offices 31 countries
  4. 4. End-to-end Solutions Management Information Systems (Core Banking Systems) Assessments, selections, implementations, audit, enhancements, support Reporting and analysis tools Products, design, development, implementation, support Delivery channels and agent networks Design, development, implementation, utilities building Integrations Design, development, implementation, support Mobile banking and M-Wallet Products, design, development, implementation, integrations
  5. 5. Value Chain for Mobile Payments Support activities The Mobile Money Value Chain Float holding License acquisition, regulatory engagement and compliance Product and business development Cash-in/ cashout network Branding Communications Liquidity management (superagancy) Technology Transactional platform Access to the handset Primary activities Customer care
  6. 6. Mobile Banking Partnership Case Study • MFI > product development, marketing, agent network, internal operations, customer care • Transactional platform (mVISA) • Regulator (Central Bank of Rwanda) Supported by • Technology Consultant & System Integrator • Business & Operations Consultant
  7. 7. SG Role and Main Project Activities Required Deliverables (Functionalities) Products and Services Provided • Integration with VISA systems: • VMMS - online real time integration to process all incoming /outgoing transaction requests • CRM - to process all client and agent registrations • Data Warehouse - to gather all reporting information • Single customer registration for mobile banking services • UOB back office support – integration to bank’s systems • Web-based front end to manage agents and customers • SMS alerts and notifications platform • • • • • UT Route UT NET UT SMS Integration services Implementation services
  8. 8. Solution Architecture
  9. 9. Results & Challenges First results: • New attractive and innovative services were launched on Rwanda market by UOB • VISA has been able to overcome lack of access to physical bank branches and start working across different financial institutions and mobile networks • The project was done within the budget Main challenges: • Define business requirements at initial stage and not change them in the course of project implementation • Establish active and effective communication between all project stakeholders to deliver timely results
  10. 10. Thank you for the attention SG Headquarters, Europe & Latin America: 115 N, Tzarigradsko shosse blvd 1784, Sofia, Bulgaria +359 2 923 17 83 Sub-Saharan Africa: Suite 14, The Green House Fayza Plaza 2nd Floor, Apartment No.3 +233 302 975617 West Africa: Fayza Plaza 2nd Floor, Apartment No.3 Oyarifa Accra, Ghana +233 302 975617 Asia & Pacific: 3/F Unit 301 #3 Brixton Street Kapitolyo Pasig City 1603, Philippines +63 917 863 2752 www.softwaregroup-bg.com info@softwaregroup-bg.com
  11. 11. Back up slides
  12. 12. Building a Business Case for IT Solutions What are the challenges, needs and strategic goals of the client organization? • Defined by business operations team • Competitive Analysis (SWOT) What are the needs and circumstances of the end user? • Informed by market research • Client surveys What are the limitations or opportunities in the regulatory environment? • Informed by market research • Conversations with regulators What are the limitations or opportunities of the present company IT architecture? • Informed by Technical department • External expertise provided by consultants or potential vendors What is the appropriate IT architecture solution?
  13. 13. Product Portfolio UT Route EFT Switch UT Link EFT Bridge UT ID Card Management System UT Net Web front end for banking system UT SMS SMS alerts application UT Mobile Mobile banking / M-wallet application UT Bio Biometric authentication And more Mirrors Data Warehouse i-Track GPS tracking system