MicroLink IT Readiness Dashboard

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  • Scorecard Roll-up and Geo-View ‘health at a glance’ ITIL ‘IT best practices’ left side navigationScenario: Click ‘OCS geo-presence’ on Northwest to call Network Admin about RED statusClick ‘Service Level Agreement’ left-side nav-link to view SLA page
  • Org-Chart and Geo-View of SLA KPI’s Excel Services for SLA stat’s and trend-chartsScenario: Click ‘OCS geo-presence’ on Northwest to choose ‘View Region Dashboard’Click ‘OCS geo-presence’ on Northwest to choose ‘Network Diagram’
  • MicroLink IT Readiness Dashboard

    1. 1. IT Readiness Dashboards<br />A MicroLink solution for creating operational dashboards, scorecards, and analytics<br />
    2. 2. The Four Deliverables Business Needs from IT<br />Like it or not, IT has no inherent business value. All of the data centers, blade servers, enterprise applications, networks, and so forth have no business value by themselves. It is only when the technology is deployed in context with people and business processes that it has the potential to deliver value, yet this aspect is almost always underestimated or even ignored.<br />Forrester Report, Programs, Not Projects, Deliver Business Value, April 2009<br />Quality<br />Efficiency<br />Effectiveness<br /> Value<br />
    3. 3. MicroLink IT Dashboard Delivers Value<br />Integrates information, knowledge, processes, activities, and workflowswithin a SharePoint environment and standardizes on ITIL best practices.<br />
    4. 4. Extends Your Microsoft Investment<br />Microsoft SQL Server<br />System Center Operations Manager / Service Manager<br />Microsoft Office<br />SharePoint / Excel Services / PerformancePoint / Visio<br />Office Communications Server<br />Bing Maps<br />
    5. 5. Home Page View<br />
    6. 6. ‘Service Level Agreement Top View’<br />
    7. 7. Sub-Organization View’<br />
    8. 8. Key Takeaways<br />Monitors processes and ensures compliance with Service Level Agreements through scorecards<br />Reduces resolution times by cutting across organizational silos <br />Ensures that the right information from incident, problem, change, or asset recordsis accessible<br />Enables informed and cost-effective decision making<br />
    9. 9. For more information….<br />Email businessintelligence@MicroLinkLLC.com<br />Visit the Business Intelligence blog, http://blogs.microlinkllc.com/businessintelligence/default.aspx<br />Sign up for the MicroLink newsletter<br />Contact your MicroLink Account Manager<br />Register for an upcoming webinar<br />Call MicroLink, 703-556-7740 <br />

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