Allianz - Micro Focus Rumba Case Study

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Rumba Case Study - see how Insurance firm Allianz won big with a Rumba Terminal Emulation solution from Micro Focus

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Allianz - Micro Focus Rumba Case Study

  1. 1. Boost productivity in a feature-richWindows environment Highlights: • Efficient, productive mainframe and server access • Positive ROI for continued Rumba use • Rumba users: Call center agents, service users, underwriters • Effortless upgrade customer success
  2. 2. • Industry: Insurance • Country: United Kingdom • Allianz Insurance is one of the largest general insurers in the UK • Part of the Allianz SE Group, a worldwide leading integrated financial services provider, employing over 4000 people across more than twenty offices • Business: Allianz offers commercial insurance with a full range of products for sole traders, through to large commercial organizations. It also provides a range of Retail products, such as property and motor insurance About Allianz UK Allianz customer success
  3. 3. The Challenge Provide practical and cost effective access to mainframe based applications Allianz’s core policy administration system for the broker business is a mainframe-based application developed in-house, which includes modules for managing new business, renewals, claims, etc. Used on a daily basis, it is the absolute core of its broker business. Until the late 1990s, these applications were accessed using dumb terminals. However, with the advent of the PC, it wasn’t practical or cost-effective to provide both, so a solution was sought. Allianz customer success
  4. 4. • The“green-screen”environment is more productive than a modernized Windows UI with drop-down boxes • Users within the organization vary from call center agents to service users to skilled underwriters • Regular market assessments come out in favour of Rumba.‘… we conclude that the additional features we get in Rumba, particularly around macros and keystroke recording, outweigh the no- cost option, in terms of user productivity...‘ A modern end-user solution with compelling features …Every few years we assess the market to ensure we are still using the right toolset for the organization. There are several freeware terminal emulators which we compare our Rumba solution with. Every time though, we conclude that the additional features we get in Rumba, particularly around macros and keystroke recording, outweigh the no-cost option, in terms of user productivity. The ROI has always come down in favor of Rumba. Adam Rates, Senior IT Manager, Allianz UK Allianz customer success
  5. 5. Effortless upgrade Allianz customer success • Upgrade from Windows XP to Windows 7, meant upgrading the Rumba estate to the latest Rumba 9 version. • Software cataloguing of assets provided extensive insight in Rumba usage. • Existing macros had to work in new version. • No further training was needed Everything went smoothly and the upgrade is completely painless for the users.
  6. 6. Allianz customer success Future proof Technology See how Rumba can boost productivity with your users. Read the full details on how Allianz UK use Rumba to boost productivity in a feature-rich Windows environment through cost effective access to mainframe applications. www.microfocus.com/plus For many years Rumba has given us great performance. It runs effortlessly and without any problems. Our regular market assessments have always come out in favor of continued use of Rumba and our recent upgrade is testament to our ongoing commitment. We envisage using Rumba far into the future. Adam Rates, Senior IT Manager, Allianz UK

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