Making IT Work - The Business Side of Information Technology


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Presentation delivered to York University Computer Science students in March 2007. IT requires business, people AND technical skills; an overview of opportunities available to managers with IT and business skills.

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  • Arts and Science: Western Thought; Literature; Eastern Studies; Biology; Calculus; Physics; Statistics; Writing & Logic; Technology & Society; Inquiry Computer Science: Data Structures and Algorithms; Linear Programming;
  • Arts and Science: Western Thought; Literature; Eastern Studies; Biology; Calculus; Physics; Statistics; Writing & Logic; Technology & Society; Inquiry Computer Science: Data Structures and Algorithms; Linear Programming;
  • Making IT Work - The Business Side of Information Technology

    1. 1. “ Making IT Work” Michon Williams, PMP Manager, Planning and Control, C hannels, RBC Applications MBA Candidate 2007, Schulich School of Business March 14, 2007 The Business Side of Information Technology
    2. 2. Questions you asked: <ul><li>What types of jobs are available for Computer Science graduates? </li></ul><ul><li>Why pursue an MBA? </li></ul><ul><li>What career opportunities are available to Computer Science/MBAs? </li></ul><ul><li>What skills will the MBA give you? </li></ul><ul><li>Personal experiences with the MBA and work? </li></ul>
    3. 3. Overview <ul><li>Education and Work Experience </li></ul><ul><li>Careers in IT </li></ul><ul><li>Skills for your toolkit </li></ul><ul><li>Managing the Business of IT </li></ul><ul><li>Managing the IT in Business </li></ul><ul><li>Making IT work: Personal Experiences </li></ul>
    4. 4. Background: Education Graduate Program Professional Development Undergraduate Accounting Economics Finance Information Systems Leadership Marketing Operations Management Organizational Behaviour/HR Strategy Planning/Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Arts & Science: Philosophy (Eastern and Western Thought), Literature, Biology, Calculus, Physics, Statistics, Writing & Logic, Technology and Society… Computer Science: Programming and Data Structures; Computer Architecture and Organization; Software Design, Software Specification, Software Requirements; Databases; Graphics; Operating Systems… MBA – candidate 2007 (Schulich School of Business) Strategic Management Accounting Master’s Certificate in Project Management (Schulich School of Business) Project Management Professional (PMP) Arts & Science, Computer Science Major (McMaster University)
    5. 5. Background: Experience Annual Budgeting, Resource Planning, Cost Management, Project Portfolio Analytics, IT Operations & Governance Manager, Planning & Control Strategy; Impact of Systems and Processes on Client Satisfaction; Employee Communications Project Manager, Performance & Strategy Usability, Information Architecture, Web Analytics, Project Management Site & Service Effectiveness Filing > Customer Contact Database Market Research Internet and Intranet sites and services IT Director (volunteer) TODAY Systems Blueprints, Supply Chain Process Enterprise Architecture Responsibilities Role
    6. 6. Careers: Some Examples… Technical Systems Analyst (TSA) Business Systems Analyst (BSA) IT Operations Analyst QA Analyst UI Designer Portfolio Analytics Project Coordinator Technical Support Research Emerging Technologies & Innovations Many opportunities for Computer Science grads and MBAs in IT Applications Project Manager IT Service Manager Resource Manager Applications Support Manager Group Manager Solutions Architect Lead Architect CIO VP Applications IT Ventures QA Manager Program Manager IT Finance Manager Infrastructure Manager VP Infrastructure
    7. 7. Skills for your toolkit… Examples: Industry Knowledge Project Management Financial Acumen … and Marketing, Ops, HR, Strategy… Examples: Programming Languages Systems Design Quality Assurance Methods Information Architecture Examples: Character and Integrity Interpersonal Skills Achievement [ Vision ] [ Leading Change ] Behavioural and Leadership Skills Technical Skills General Management Knowledge Know-how is not enough…
    8. 8. Business of IT: General Management Areas Accounting & Finance Marketing & Relationship Management Operations & Delivery Human Resources Strategy and Performance Management <ul><ul><li>Examples: </li></ul></ul><ul><ul><li>Project Benefit Analysis </li></ul></ul><ul><ul><li>Project Cost Estimation </li></ul></ul><ul><ul><li>Maintenance Cost Management </li></ul></ul><ul><ul><li>Resource planning </li></ul></ul><ul><ul><li>Examples: </li></ul></ul><ul><ul><li>Marketing new technologies </li></ul></ul><ul><ul><li>Managing perceptions of IT </li></ul></ul><ul><ul><li>Speaking a common language with partners </li></ul></ul><ul><ul><li>Examples: </li></ul></ul><ul><ul><li>Managing vendor contracts </li></ul></ul><ul><ul><li>Risk Management </li></ul></ul><ul><ul><li>Business Continuity Planning </li></ul></ul><ul><ul><li>Information Security </li></ul></ul><ul><ul><li>Examples: </li></ul></ul><ul><ul><li>Engaging team mates and staff members </li></ul></ul><ul><ul><li>Change Management </li></ul></ul><ul><ul><li>Working in teams </li></ul></ul><ul><ul><li>Leading teams </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Coaching </li></ul></ul><ul><ul><li>Examples: </li></ul></ul><ul><ul><li>Project prioritization and strategic alignment </li></ul></ul><ul><ul><li>Emerging technologies </li></ul></ul><ul><ul><li>Technology as a competitive advantage </li></ul></ul>
    9. 9. Business of IT: Planning and Control <ul><li>Accounting skills are especially valuable for managing an overall portfolio of IT Projects, E.g.: </li></ul><ul><ul><li>Annual Budgeting </li></ul></ul><ul><ul><li>Project cost estimates </li></ul></ul><ul><ul><li>Capacity assessments </li></ul></ul><ul><ul><li>Resource tracking and planning </li></ul></ul><ul><ul><li>Management reporting (on-time, on-budget, on-spec) </li></ul></ul>IT Objectives Planning Sourcing Monitoring Staffing plans Outsourcing/Offshoring Plan Specific Skill requirements Top Projects to Deliver Cost targets Business Partner Satisfaction Goals Estimate Cost and Timing for projects Business Objectives Project Status (On Time, On-Budget, On Spec)? Are there other issues?
    10. 10. Managing the IT in Business <ul><li>Just one example: Customers are directly impacted by the systems used to support banking channels </li></ul>Personal Banker MULTIPLE CHANNELS 4. Getting an offer for a new product 1. Opening a new account/ product 2. Making a Deposit 3. Account Statement MULTIPLE TOUCH POINTS PHONE / Contact Centres MAIL ATM OR CLIENT PC
    11. 11. So What? Business Skills are valuable!! <ul><li>IT and business processes are interconnected </li></ul><ul><li>Businesses and IT are becoming increasingly interdependent </li></ul><ul><li>IT often impacts clients directly and can provide competitive advantage to firms </li></ul><ul><li>IT managers must: </li></ul><ul><ul><li>Understand the business of IT </li></ul></ul><ul><ul><li>Understand the IT in their businesses </li></ul></ul>
    12. 12. Making an IT Career: Personal Recommendations <ul><li>Keep learning, whether you’re in school or not </li></ul><ul><li>Education is good. Experience is good. Education AND Experience are great, but attitude is still everything. </li></ul><ul><li>Be the person who gets things done </li></ul><ul><li>Focus on a vision, not an outcome </li></ul><ul><li>Know who you are and what you like to do </li></ul><ul><li>Stick to it </li></ul>
    13. 13. Additional Information About RBC & RBC Technology Working at RBC About the Schulich MBA
    14. 14. About RBC & RBC Technology <ul><li>RBC is an industry leader using almost any measurement criteria. For the past four years, it has been recognized as Canada’s Most Respected Corporation by Canadian CEOs. Its brand is worth an estimated $4 billion and was ranked first in the annual ranking of the Best Canadian Brands in 2006. </li></ul><ul><li>In IT, the story is much the same. RBC has been ranked among the world’s top 100 IT companies by CIO magazine in seven of the past 10 years. It has also been recognized for its commitment to IT excellence by a number of leading technology market research firms and publications, including Gartner Group Inc. and Forrester Research Inc. </li></ul><ul><li>Even with these accolades to its credit, the role of IT within RBC will only grow. That’s because its 12 million personal and business clients are demanding new products and services that can only be delivered through a leading edge IT capability. </li></ul><ul><li>At RBC, information technology teams, specifically IT infrastructure and application development groups, play an important role in developing and maintaining sophisticated systems and technology that support the secure delivery of many innovative products and services. </li></ul>
    15. 15. Working at RBC: Roles in RBC Technology <ul><li>Information Technology (IT) teams play an integral part in helping RBC deliver new financial services, extend client reach, improve operational productivity and sharpen the company’s competitive edge. Employees are responsible for overseeing the overall IT direction of RBC's diverse mix of five lines of business, including RBC Banking, RBC Capital Markets, RBC Global Services, RBC Insurance, and RBC Investments. Some of the core roles offered are: </li></ul><ul><ul><li>Business Systems Analysts </li></ul></ul><ul><ul><li>Developers </li></ul></ul><ul><ul><li>IT Project Managers </li></ul></ul><ul><ul><li>Technical Service Professionals </li></ul></ul><ul><li>For more information, visit: </li></ul>
    16. 16. About the Schulich MBA <ul><li>Ranked #1 in Canada by The Economist, Forbes and the Aspen and World Resources Institutes in most recent global surveys of the world’s leading MBA programs. </li></ul><ul><li>Ranked #2 in Canada by The Wall Street Journal and among the top three in Canada by the Financial Times of London. </li></ul><ul><li>Study Options: </li></ul><ul><ul><ul><li>Master of Business Administration – MBA </li></ul></ul></ul><ul><ul><ul><ul><li>Full-time OR Accelerated OR Part-time (Evening or Day, Weekend, and Downtown options) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>September or January start </li></ul></ul></ul></ul><ul><ul><ul><li>International Master of Business Administration – IMBA </li></ul></ul></ul><ul><ul><ul><li>Joint Kellogg/Schulich Executive MBA – EMBA </li></ul></ul></ul><ul><li>18 Areas of Specialization with over 100 electives </li></ul><ul><li>Learn more at: http:// / </li></ul>