1. Michelle Mayes
826 Huntington Dr., Fort Lawn, SC | 803-872-4970 | michelle29714@gmail.com
Summary of Qualifications
Exceptional ability to lead a team under pressure
Experienced in all aspects of customer service management
Ability to perform at a high standard
Training employees in customer service
Utilized all computer applications to maintain payroll, staff hours and sales
Implemented training programs to lower store product loss
Demonstrated ability to make decisions quickly
Interviewed and hired numerous employees
Ability to identify a potentialnew hire
Education
GRADUATED | JUNE 1985 FLOYD E KELLAM HIGH SCHOOL
ASSOCIATE IN APPLIED SCIENCE | ANTICIPATED GRADUATION AUGUST 2017 | YORK TECHNICAL COLLEGE
Major: Business Management
Minor: Human Resources
Related coursework: Payroll and Accounting
Experience
LEADTAX PREPARER | JACKSON HEWITT TAXSERVICE | JANUARY 2008- PRESENT
Prepare personaland business Income Taxes
Handled all IRS disputes
Update of all computers in 8 offices
Maintained paperwork, IRS checks and customer files
Help train incoming employees on tax law
STORE MANAGER | DOLLAR GENERAL | JULY 2012 – SEPTEMBER 2014
Managed alldaily store operations
Maintained store appearance
Responsible for interviewing, hiring and training all store staff
Reviewed all financial documents including sales reports, gross margin reports, profit and loss statements and
departmentalreports
*REFERENCES AVAILABLE UPON REQUEST
