Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Upcoming SlideShare
Pest control in Wonderland
Next
Download to read offline and view in fullscreen.

0

Share

Transforming an Offshore QA Team

Download to read offline

These are the slides taken from a talk I gave at Australian Testing Days 2016 (#ATD2K16).

I’ve been working on the transformation of a traditional, off-shore QA department into an involved and collaborative group of thinking testers.

There are constraints imposed by cultural differences, physical distances and the biggest challenge of all: the practices that the team was hired for, trained in, and previously rewarded for, are now the exact things you want them to stop doing.

This talk will provide some practical tips for changing testers’ hearts and minds in an offshore context.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • Be the first to like this

Transforming an Offshore QA Team

  1. 1. Transforming an Offshore QA Team Michele Cross
  2. 2. Testing today's complex software requires a smarter approach
  3. 3. You want to break your team out of the factory mould
  4. 4. A Context- Driven Tester
  5. 5. But what if... you have a traditional offshore testing team entrenched in the status quo?
  6. 6. I have seen the light!
  7. 7. Consider the “C”s – Cultural context Communication Coaching
  8. 8. Create an environment of trust
  9. 9. Cultural context
  10. 10. (https://hbr.org/2015/12/getting-to-si-ja-oui-hai-and-da) Harmony
  11. 11. (https://www.geert-hofstede.com/) Hierarchy and interdependence
  12. 12. (https://www.geert-hofstede.com/) Hierarchy and interdependence
  13. 13. (https://hbr.org/2015/12/getting-to-si-ja-oui-hai-and-da) How trust is formed
  14. 14. Communication
  15. 15. In-person > video > phone > chat > email
  16. 16. Remember to keep others in the loop and encourage everyone to do the same
  17. 17. Initiate actual conversation, not just work topics
  18. 18. Arrange unstructured time - virtual lunch, virtual coffee
  19. 19. Coaching
  20. 20. Workshop in a safe place to experiment and learn
  21. 21. Be prepared to spend the time
  22. 22. Explicitly teach skills
  23. 23. Role play
  24. 24. deBono's Thinking Hats
  25. 25. Powerpoint karaoke

These are the slides taken from a talk I gave at Australian Testing Days 2016 (#ATD2K16). I’ve been working on the transformation of a traditional, off-shore QA department into an involved and collaborative group of thinking testers. There are constraints imposed by cultural differences, physical distances and the biggest challenge of all: the practices that the team was hired for, trained in, and previously rewarded for, are now the exact things you want them to stop doing. This talk will provide some practical tips for changing testers’ hearts and minds in an offshore context.

Views

Total views

875

On Slideshare

0

From embeds

0

Number of embeds

51

Actions

Downloads

4

Shares

0

Comments

0

Likes

0

×