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Transforming an Offshore QA Team


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These are the slides taken from a talk I gave at Australian Testing Days 2016 (#ATD2K16).

I’ve been working on the transformation of a traditional, off-shore QA department into an involved and collaborative group of thinking testers.

There are constraints imposed by cultural differences, physical distances and the biggest challenge of all: the practices that the team was hired for, trained in, and previously rewarded for, are now the exact things you want them to stop doing.

This talk will provide some practical tips for changing testers’ hearts and minds in an offshore context.

Published in: Software
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Transforming an Offshore QA Team

  1. 1. Transforming an Offshore QA Team Michele Cross
  2. 2. Testing today's complex software requires a smarter approach
  3. 3. You want to break your team out of the factory mould
  4. 4. A Context- Driven Tester
  5. 5. But what if... you have a traditional offshore testing team entrenched in the status quo?
  6. 6. I have seen the light!
  7. 7. Consider the “C”s – Cultural context Communication Coaching
  8. 8. Create an environment of trust
  9. 9. Cultural context
  10. 10. ( Harmony
  11. 11. ( Hierarchy and interdependence
  12. 12. ( Hierarchy and interdependence
  13. 13. ( How trust is formed
  14. 14. Communication
  15. 15. In-person > video > phone > chat > email
  16. 16. Remember to keep others in the loop and encourage everyone to do the same
  17. 17. Initiate actual conversation, not just work topics
  18. 18. Arrange unstructured time - virtual lunch, virtual coffee
  19. 19. Coaching
  20. 20. Workshop in a safe place to experiment and learn
  21. 21. Be prepared to spend the time
  22. 22. Explicitly teach skills
  23. 23. Role play
  24. 24. deBono's Thinking Hats
  25. 25. Powerpoint karaoke