How to further your workforce's productivity without compromising on their privacy, on corporate risks or on needless complexity and cost if you are a grid operator? Presentation given on 7 October 2015 at the Mobile Enterprise Canada Conference & Exhibition, Toronto.

1. Alliander IT CIO Office
Michel de Goede
The Connected Utility

2. Alliander
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3. The EU
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Image: EU

4. Out there

5. The Pressure
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6. Open Smart Grid Platform
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7. Smart Lighting
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8. Electric Vehicle Charging
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9. Energy Exchange
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10. IT has become part of your employees’ daily life
Your employees have become
computer literate. And reviewed or
rated apps are available 24/7.
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11. Your employees know better how to perform work
safely and efficiently than your IT department
Source: Alliander Annual Report 2014
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12. Your employees are creative and involved
Trying to stop your employees from
creatively managing their work is like
pushing water uphill with a rake.
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13. Shifting perspective then: IT in the lead
See also ISO/IEC 25010 for Software Quality considerations
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14. Shifting perspective now: user in the lead
See also ISO/IEC 25010 for Software Quality considerations
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15. What could possibly go wrong?
Image: www.taxistartup.com
1. Back-end integration
2. Data and file formats
3. API’s
4. Security
5. Privacy
6. Vendor lock-in
7. Non-functionals
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16. Your employees write their own apps
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Video: www.youtube.com/watch?v=WkDCS8xeobg

17. Counter measure 1: complexity reduction
Adaptation of material from Roger Sessions, Object Watch. Productivity comparison: ISBSG
Total system complexity is a function of the number of
business functions, the number of system connections and
complexity of the platform. Calculation: bf3.1+ sc3.1+ pc3.1
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18. Counter measure 2: decouple on interface
specification
Images: Query Surge, Object Watch, Journal Dev, Microsoft, Free Powerpoint Templates, BI Tools
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19. Counter Measure 3: maximally autonomous
microservice API’s
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Image: http://www.grahamlea.com/2015/03/microservices-tyro-evolution-presentation/

20. Counter measure 4: stop fortification, be resilient
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Resilience can be obtained by moving away from typical barrier enhancement
risk-measures. Consider the following options:
• Ignore, the ostrich ‘see-no-evil-hear-no-evil’ tactic;
• Accept, the potential impact of some risks may be deemed acceptable to your organization;
• Reduce, e.g. the potential impact or probability of occurrence of a risk, like the banking app;
• Transfer, use insurance or subcontracting to transfer potential consequences of risk;
• Avoid, not entering the type of business that may incur potential risk impact deemed too high;
• Exploit, risk is also an opportunity and high risk investments may yield high returns.

21. Risk landscape (non exhaustive)
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22. UX and Ergonomics
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23. The increasing opaqueness of operations
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24. Pattern Recognition: e.g. SIEM
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Image: IBM

25. The art of isolation and impact reduction
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Images: European Network for Cyber Security

26. Counter measure 5: Educate
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You cannot stop water from flowing, but you CAN
educate staff on privacy and security concerns.

27. Effect
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E = Q * A

28. Counter measure 6: manage orchestration
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Image: https://jcastellssala.wordpress.com/2012/03/27/webservices-orchestration-choreography/

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Counter measure 7: share responsibility
Image: www.plainadventure.com

30. Technology Roadmap
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31. Technology Roadmap
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• Basis: Gartner ± 3000 technologies + additions
• Selection of ±400 (Gartner Disruptive or High-impact) technologies
• Custom Hype-Cycles
Images:Gartner, Alliander

32. Technology Roadmap
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33. Wearable Tech Strategy
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individual protection
opportunism freedom
collective protection
opportunism freedom
individually
owned &
operated
company
owned &
operated
‘ARTOS’
iOS7
Owner
(I’m not in!)
Saboteur
(I will obstruct!)
Collaborator
(I cooperate!)
North Korea!
(that’s how we do it!)
LAT prevent
seduce force
build trust
50 MpH limit
let go
but be clear
benefit,
comfort, joy
Image:Wim Bouman, Roger Janssen, Alliander
Stand-by
Co-operated
BYO

34. Technological
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Images: Wired, iBeacon, Bionym, Designboom, Motorola, Artefact Group, Hexoskin

35. Technological
Images: Nest, LG, BMW, Siemens, Philips, Sonos, Sumitomo, eMoss

36. Lifetime recording
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The Good: no red tape,
The Bad: abuse,
The Ugly: ethical & moral issues.
Images: Softpedia, glassapps.org, HiBot,

37. Next?
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Images: Nymi, Motorala, Ifinity, ULC Robotics

38. Next?
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Images: BMW

39. Questions?
Thank you!
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