Michaels & Associates Services Guide

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This document is your guide to the services offered at Michaels & Associates. We hope you find this to be a valuable resource in planning your next project by referring to the characteristics, reasons for use and development time associated with each service listed.

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Michaels & Associates Services Guide

  1. 1. M I C H A E L S & A S S O C I AT E S S E RV I C E S G U I D E
  2. 2. SERVICES GUIDE Michaels & Associates Docntrain, Ltd. dba Michaels & Associates 11639 E. Wethersfield Road, Scottsdale, AZ 85259 USA info@michaelsandassoc.com www.michaelsandassoc.com Phone: 480-614-8440 Toll-free: 877-614-8440 Fax: 480-614-2775 Copyright © 2011 Michaels & Associates Docntrain, Ltd. dba Michaels & Associates. All rights reserved.2Page
  3. 3. SERVICES GUIDEG U I D E T O M I C H A E L S & A S S O C I AT E S S E RV I C E SThis document is your guide to the services offered at Michaels & Associates. We hopeyou find this to be a valuable resource in planning your next project by referring to thecharacteristics, reasons for use and development time associated with each servicelisted. In many instances, our clients prefer a blended approach to their trainingprograms. Often, this includes a mixture of classroom, online, mobile and paper-basedcomponents.Ready to get started? On the following pages, you will find a list of blended trainingcomponents that we custom-build for you. And our staff of consultants is ready toprovide collaborative, unbiased and objective advice to get you rolling. Set up an initialconsult to determine which services meet your company’s needs, resources andbudget. You’ll find yourself at ease with go-forward plans tailored to your project andneatly tied to your business, giving you confidence to make your final purchasingdecision. 3 Page
  4. 4. SERVICES GUIDE Consultation and Analysis Service Characteristics Application Development Estimate Consultation  Advise clients of  Provide personalized Estimate: case by case organizational development assistance with attaining basis issues to improve alignment corporate goals with corporate goals  Uncover new perspectives  Advise clients in regard to and insights using training and  Increase effectiveness and documentation to improve efficiency alignment with corporate objectives  Assist in coaching staff on instructional design and technical writing skills; perform instructional design reviews of client-produced materials  Assist in the selection process of learning management systems to meet business needs Analysis  Needs, task, gap, and/or  Analyze and evaluate Estimate: 80 – 300 hours, business process analysis current job tasks and depending on size of project  Expect a thorough findings business processes and scope of analysis report revealing discoveries  Determine areas for ($9,200 - $34,500) and recommendations from improved efficiency the analysis process  Reduce company expenditures by eliminating wasteful practices4Page
  5. 5. SERVICES GUIDEClassroom Instruction/Paper-based Materials DevelopmentService Characteristics Application Development EstimateClassroom Instruction  Ensure adherence to an  Well-suited for training  Estimate: 40 – 60 hoursDevelopment instructional methodology content that is dynamic development per hour the client prefers, usually or changes rapidly seat time,* depending ADDIE (Analyse, Design,  Provide personal on the complexity of Develop, Implement, attention and immediate subject and training Evaluate) feedback to students materials ($4,600 -  May include activities and $6,900)  Reinforce learning from labs to support learning class discussions and  Does not include cost of  Includes development of exercises materials print participant and facilitator production materials (workbooks,  Take into account an facilitator guide, slides, estimate of the cost of worksheets, etc.) travel, instructor expenses and salaryUser Guide or Manual  Single to multi-page  Jump start and orient  Estimate: 5 – 10 hours(Reference, Technical, document that guides users users to the features per page, dependingMaintenance) through the features and and functionality of the upon complexity ($575 functionality of a product or product or software - $1,150) software program  Assist users in parts of  Higher costs of  Includes template design the program where they development may be and research, and assumes might get stuck incurred if product or MSWord or some simple  Assist in identifying software development is tool issues with user less than 80% complete interaction and/or functionality of the product or software 5 Page
  6. 6. SERVICES GUIDE Classroom Instruction/Paper-based Materials Development Service Characteristics Application Development Estimate Policies and  Single to multi-page  Quickly update and Estimate: 5 – 10 hours per Procedures document that delivers disseminate company page, depending upon company policies and procedures to meet complexity ($575 - $1,150) procedures changing needs and to  Includes template design and adapt to new environments research, and assumes  Hold individuals and MSWord or some simple tool departments accountable to adherence of company policies and procedures  Facilitate and provide consistent business practices which lead to cost effectiveness and greater accuracy Job Aid and  Single to multi-page  Offer just-in-time learning:  Estimate: 5 – 10 hours Courseware document that supports look up just the information per page, depending Reinforcement Aid employees’ job tasks needed, when it is needed upon complexity or  Single to multi-page  Reinforce learning and delivery medium (wallet document that supports support courseware after cards, mouse pads, classroom training or online training etc.) ($575 - $1,150) training  Requires no time away from  Does not include cost of the job materials print  May be delivered as wallet production sized cards, mouse pads, binder-held matrices, etc.6Page
  7. 7. SERVICES GUIDEOnline Training and Blended Learning Solutions Development Service Characteristics Application Development Estimate Level I  Presentation-style training that maintains  Broadcast or transfer critical Estimate: 180 – 250 hours Online Training instructional focus and quality information development per hour learning  Uses a “rapid development” tool such as  Provide product introductions, time, depending on complexity of Captivate, Camtasia, BrainShark, Lectora, changes in business processes or content, simulation/interactions, etc. new hire certifications assessment and use of multimedia ($20,700 - $28,750)  Includes simple multiple-choice and  Focus on business areas where true/false testing content changes rapidly  Contains voice narration+  Provide consistency because all  Course content is current, easy to learners experience the same understand, and available whenever training learners have time  Students learn at the individuals pace Level II  Courseware designed with engaging  Improve learner retention with more Estimate: 360 – 480 hours interactive exercises to practice skills complex interactions and learning development per hour learning Online Training (drag and drop, discovery, role-play strategies time, depending on complexity of scenarios and some simulation)  Provide consistency because all content, simulation/interactions,  Exercises include rich feedback learners experience the same assessment and use of training multimedia ($41,400 - $55,200)  Includes a final assessment to determine mastery of the materials that reports to a Learning Management System (LMS)  Contains voice narration+  Well-suited for new job competencies, certifications and proficiencies  Able to track learner progress and activity  Students learn at the individuals pace 7 Page
  8. 8. SERVICES GUIDE Online Training and Blended Learning Solutions Development Service Characteristics Application Development Estimate Level I  Courseware based on exercises utilizing  Jump start and orient  Estimate: 180 – 250 hours Software Simulation software simulation to test for mastery users to the features and development per hour learning Online Training  Uses a “rapid development” tool such as functionality of the time, depending on complexity of Captivate, Camtasia, BrainShark, Lectora, product or software content, simulation/interactions, etc.  Provide consistency assessment and use of because all learners multimedia ($20,700 - $28,750)  Contains voice narration+ experience the same  Higher costs of development may  It is a great way to learn to use the results from the software be incurred if product or software software without touching live data development is less than 80%  Students learn at the individuals pace complete Level II  Courseware based on exercises utilizing  Allow users to experience  Estimate: 360 – 480 hours Software Simulation software simulation to test for mastery features and functionality development per hour learning Online Training  Students are immersed in a simulated of the product or software time, depending on complexity of environment that reflects the software or  Provide consistency content, simulation/interactions, situation for which they are being trained because all learners assessment and use of experience the same multimedia ($41,400 - $55,200)  Other elements may include multiple job tracks and decision branching scenarios results from the training  Higher costs of development may be incurred if product or software  Exercises include rich feedback development is less than 80%  Includes a final assessment to determine complete mastery of the materials that reports to a Learning Management System (LMS)  Contains voice narration+  Enable learners to use the software without touching live data  Ideally suited for technical products or software that is stable  Well-suited for soft-skills training  Students learn at the individuals pace8Page
  9. 9. SERVICES GUIDEOnline Training and Blended Learning Solutions DevelopmentService Characteristics Application Development EstimateSelf-study,  Single to multi-page  Provide immediate  Estimate: 30 – 50 hoursPaper-based Tutorial document that supports training to learners prior development per hour classroom training or online to attending classroom seat time* ($3,450 - training or online training $5,750)  Includes template design  Provide consistency  Does not include cost of and research, and assumes because all learners materials print MSWord or some simple experience the same production tool training  Well-suited for remote workers such as in field sales training  Effective when used in conjunction with live instruction or management involvement  Students learn at the individuals pace 9 Page
  10. 10. SERVICES GUIDE Other Services Service Characteristics Application Development Estimate Workshop, Seminar Workshop/Seminar designed and Ramp-up employees on specific Estimate: Dependent upon delivered by a Michaels & training or work-related topics in length of workshop or Associates content expert a hurry seminar Training Instructor-led training designed Provide professional, Estimate: Full day (8 hours) Delivery and delivered by a Michaels & customized training to your Associates facilitator workforce Marketing  Design and development of Promote training programs to Estimate: case by case Collateral marketing materials for intended audience for a basis; depends upon the training classroom, online or conference type of collateral needed  Includes posters, brochures, setting trade show video, online animations, etc.10Page
  11. 11. SERVICES GUIDEOther Services Service Characteristics Application Development Estimate508 Compliant  Online training courseware  Provide access to Estimate: 360 – 500 hoursOnline Training that meets the 508 training for audience development per hourCourseware compliant standards that includes those learning time, depending on  Includes course audio files, learners with disabilities complexity of content, video files and Flash  Provide consistency simulation/interactions, animations that have closed- because all learners assessment and use of captioning experience the same multimedia ($41,400 - results from the training $57,500)  Course content enabled to be read via screen readers  Meets government  HTML tagging, d-links and compliance compliant interactive exercises to practice skills  Exercises include rich feedback  Includes a final assessment to determine mastery of the materials that reports to a Learning Management System (LMS)  Contains voice narration+  Well-suited for new job competencies, certifications and proficiencies  Able to track learner progress and activity  Students learn at the individuals pace 11 Page
  12. 12. SERVICES GUIDE Other Services Service Characteristics Application Development Estimate Mobile  Design and development of Provide training to a mobile Estimate: case by case Learning learning programs for use on workforce or audience basis; depends upon mobile devices complexity and delivery  Includes mobile apps, device Keynote presentations, mobile websites, etc.  Well-suited for sales, product demos, games and collaboration exercises  Exercises include rich feedback  Contains voice narration+  Students learn at the individuals pace Database  Development of database  Offer flexibility in tracking Estimate: 250 – 500 hours Reporting structures and reporting and reporting of learner data development, depending on websites  Can be used in lieu of LMS complexity of data collected  Could be stand-alone or and stored, number of communicate with a course, users, where database is mobile device, website or hosted and program type LMS communicating with the database ($28,750 - $57,500)12Page
  13. 13. SERVICES GUIDEOther Services Service Characteristics Application Development EstimateCertainty-based  Certainty-based Marking For admin and learners Estimate: 150 – 300 hoursMarking (CBM) (CBM) assessments and alike, CBM reporting data development, depending onDevelopment corresponding reporting site provides key (and otherwise complexity of training  Learners are asked to overlooked) information that program and reporting reflect upon what they know assists in gauging the elements ($17,250 - and dont know about the learner’s needs, $34,500) course content encouraging self-direction, monitoring progress and  Administrators are able to checking for understanding create reports on learners’ scores and level of certaintySoftware  Development of custom, Provide a software Estimate: case by caseApplications stand-alone software application that meets your basis; depends upon applications specifications and fulfills a complexity  Examples: a tool for sorting need for your audience and searching of documents by pre-determined criteria, Java version tester, SCORM courseware compiler Web Applications  Development of a custom Provide a web-based Estimate: case by case online application application that meets your basis; depends upon  Content of the application is specifications and fulfills a complexity cloud-based need for your audience  Examples: custom login site, a content manager backend to a corresponding website 13 Page
  14. 14. SERVICES GUIDE Other Services Service Characteristics Application Development Estimate Web  Design and development of  Provide 24/7/365 access to Estimate: case by case Development content for online delivery training, documentation and basis; depends upon  Includes websites, other resources to a global complexity ecommerce solutions, content audience management systems, web  Enhance communication, portals, WordPress blogs, build online communities forums, etc. and knowledge centers SCORM-compliant  Course creation abilities to  A central location of all Estimate: No-contract Learning make quizzes, upload training materials and pricing plans designed for Management System documents, customize courseware flexibility with per navigation, generate reports  Web-based tools to create monthly/user payments (LMS)  Variety of content types such and update courseware as: PPT, Word, PDF, videos,  Generate reports of learner audio files, images, plain text, data Flash animations, etc.  Easy-to-use interface for  Powerful “dashboards” for learners and admins to administrator reporting navigate, launch  Helpful debugging tools to courseware and track assist in “plug and play” of progress SCORM courseware  Course templates to create courseware that will launch on mobile devices such as: iPad, iPhone, Android, etc.  Customer support available Audio & Video  Voice talents for audio Enhance training materials with Estimate: case by case Production narration audio narration and custom basis; depends upon  Development of custom video video assets complexity and length animations, screencasts and tutorials14Page
  15. 15. SERVICES GUIDE* Seat time is a measure of the amount of time a learner spends engaged with the learning in any setting. In classroom training, it correlates to hours of class time; inonline training, it is a measure of the amount of time the learner engages with the developed training program.+ Narration and audio can be created in-house at Michaels & Associates for the estimate indicated. Requirements for professional voice talent are priced separately.Note: Michaels & Associates presents all hourly estimates and recommendations for the convenience and information purposes of our clients. These prices are subject to change.Client companies are responsible for their own decisions and implementations, including those affecting profitability.Ready to get started? Our staff of consultants is ready to provide collaborative, unbiased and objective advice to get you rolling. Contact us to set upan initial consult to determine which services meet your company’s needs, resources and budget outcome. Michaels & Associates – training thatdelivers. info@michaelsandassoc.com www.michaelsandassoc.com toll-free: 877-614-8440 15 Page

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