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Developing Simplified BPLS through
Citizen Engagement
Stakeholder Orientation
What are your experiences when you
applied or renewed your business permit?
If you feel that it is tedious and time
consum...
Join Us and let your voice be heard.
For years the LGU have implemented
a system that does not really make it
easy for us,...
Key Issue Addressed by the Project
Business Permits and Licensing System ( BPLS ) is
tedious, time consuming and not clien...
Objectives
• Increase the ease of doing
business in the city so that
business people will be able to
comply with the BPLS
...
Why engage citizens?
We believe that a customer centric BPLS can be
developed by asking what you feel and what
you think a...
Project Activities and its corresponding
tools to engage the citizens
• Information
Campaign – will be
conducted prior to
...
Project Activities
Citizen Engagement Tool
to be used
• - Client Satisfaction
Survey using actual
interviews, survey forms...
Project Activities
• Presentation of
Feedback –
survey results
will be
presented to the
various
stakeholders
including the...
Project Activities
• Creation of Technical
Working Group -
This shall be created
composed of private
sector representative...
Success Indicators
• High Client Satisfaction
• Streamlined processes for the
BPLS
• Significant increase of business
perm...
Join Us and participate in developing a
customer centric Business Permits and
Licensing System that will work for us.
Than...
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Citizen engagement finalproject

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Developing Simplified BPLS through Citizen Engagement

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Citizen engagement finalproject

  1. 1. Developing Simplified BPLS through Citizen Engagement Stakeholder Orientation
  2. 2. What are your experiences when you applied or renewed your business permit? If you feel that it is tedious and time consuming, you are just one of the many business owners who have been complaining about it!
  3. 3. Join Us and let your voice be heard. For years the LGU have implemented a system that does not really make it easy for us, now its time tell them what we feel about it and make suggestions to make it easy.
  4. 4. Key Issue Addressed by the Project Business Permits and Licensing System ( BPLS ) is tedious, time consuming and not client friendly.
  5. 5. Objectives • Increase the ease of doing business in the city so that business people will be able to comply with the BPLS requirements . • Simplify the Business Permit & Licensing System ( BPLS ) processes through Citizen Engagement
  6. 6. Why engage citizens? We believe that a customer centric BPLS can be developed by asking what you feel and what you think about it. Your feedback will be incorporated in improving the BPLS to make it responsive to your needs and preferences. This is what makes it different. You play a big role in this project.
  7. 7. Project Activities and its corresponding tools to engage the citizens • Information Campaign – will be conducted prior to the Licensing Period to inform the public on the requirements and procedures related to the application of business permit . Citizen Engagement Tool to be used – Public Display of Information through social media using downloadable info graphics and physical campaign materials displayed in strategic places around the city.
  8. 8. Project Activities Citizen Engagement Tool to be used • - Client Satisfaction Survey using actual interviews, survey forms or online surveys. • Capture Client Feedback – will be conducted during the Business Licensing Period , to gather from a broad number of clients their experience of the process and their suggestions
  9. 9. Project Activities • Presentation of Feedback – survey results will be presented to the various stakeholders including the process owners and discuss ways of improving it. Citizen Engagement Tools to be used – Citizen Report Card – Focus Group Discussion
  10. 10. Project Activities • Creation of Technical Working Group - This shall be created composed of private sector representatives and the process owners to formulate plans and programs to improve the Business Permits and Licensing System ( BPLS ). – Citizen Engagement Tools to be used • Participatory Planning.
  11. 11. Success Indicators • High Client Satisfaction • Streamlined processes for the BPLS • Significant increase of business permits applications approved
  12. 12. Join Us and participate in developing a customer centric Business Permits and Licensing System that will work for us. Thank you

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