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What are Chatbots? An Intro.

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WE ARE SO Chatbots - Creative Region Linz & Upper Austria

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What are Chatbots? An Intro.

  1. 1. What are Chatbots? An Intro. WE ARE SO Chatbots / 2017-04-20
  2. 2. / 21 Personal Profile 2 Michael Kamleitner Michael Kamleitner is CEO & Founder of 
 "Die Socialisten". The Vienna-based social software-company is currently running two successful SaaS-services, Social Media Management Tool Swat.io (http://swat.io) & and Social Media Hub Walls.io (http://walls.io). The company is also listed in the official “Facebook Marketing Partner” program. In 2012, his book "Facebook Programming" was published by Galileo Computing, Germany. Michael 
 blogs at https://medium.com/@_subnet, rarely. Follow at @_subnet #socialmedia #saas #music
  3. 3. / 21 Company History 3 Prologue (2007-2009) - Freelance Work for various Agencies - Exploring early Social Media Marketing & the Facebook Platform
 Software Agency (2010-2103) - GmbH founded by Michael Kamleitner (80%) & Andreas Klinger (20%) - First Austrian Development Agency focussing on Social Media Marketing - Since 2012 only Austrian FB Marketing Partner SaaS Vendor (2014-2016) - Two SaaS Products in the Social Media Marketing Segment - In 2014 “Innovation” Grant by Wirtschaftsagentur Wien (ZiT) - GmbH solely owned by Michael Kamleitner (100%) since 2015
  4. 4. WHATARECHATBOTS? “…acomputerprogramdesignedto simulateconversationwithhumanusers, especiallyovertheinternet.”
  5. 5. HISTORYOFCHATBOTS: ELIZA(1966),Parry(1972),A.L.I.C.E.(1995), IBMWatson(2011),AppleSiri(2012),Google Now(2012),AmazonAlexa(2015),Facebook MessengerPlatform(2016)…
  6. 6. THEHYPE2012-2017
  7. 7. CHATBOTPLATFORMS:
  8. 8. USECASES:NEWS
  9. 9. https://m.me/CNN
  10. 10. USECASES:(REPLACING)APPS
  11. 11. https://m.me/ZoomsquareBot
  12. 12. USECASES:CUSTOMERSERVICE/ECOMMERCE
  13. 13. https://m.me/AustrianAirlines
  14. 14. USECASES:MARKETINGCAMPAIGNS
  15. 15. https://www.messenger.com/t/wirsindkwitt/
  16. 16. USECASES:FUN&ENTERTAINMENT
  17. 17. https://m.me/textandchill
  18. 18. BUTHOWINTELLIGENTARECHATBOTS?
  19. 19. AI=ArtificialIntelligence NLP=NaturalLanguageProcessing NLU=NaturalLanguageUnderstanding ML=MachineLearning
  20. 20. AI=ArtificialIntelligence NLP=NaturalLanguageProcessing NLU=NaturalLanguageUnderstanding ML=MachineLearning Menus/DecisionTrees
  21. 21. “DON’TCALLMEACHATBOT! I’maMessenger- basedService/App!”
  22. 22. WHY(STILL)BUILDACHATBOT MESSENGERBASEDAPP? AppFatigue,DarkSocial,BrandPresence, Experiment&Learn!
  23. 23. Michael Kamleitner CEO & Founder m: +43 699 11607923 e: michael.kamleitner@socialisten.at
 fb: https://fb.com/michael.kamleitner li: https://www.linkedin.com/in/michaelkamleitner
 tw: https://twitter.com/_subnet http://die.socialisten.at 25

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