Clara Operating Principles (pre-team-feedback) 2017.06

Clara Operating Principles (pre-team-feedback) 2017.06
Clara Labs Values 2017.06
Process & First Draft
Why Values & Why Now?
● Intentionality. Every company has values and culture, whether you try to
articulate them or not. If you articulate them you can measure yourselves
against them and guide / be guided by them.
● We’ve learned a lot about who we are as a business, product, and team. We
have scars, we have successes. Actual experience drives our articulation of
our values.
● The team is growing.
Values Methodology
● Now: Articulate
○ Audit - How do we behave?
○ Introspect - What do we think of ourselves?
■ Team
■ M&M
○ Synthesize - Distill into values.
○ Discuss & Refine
● Next: Integrate, Live, then Assess
What are Values?
A person's principles or standards of behavior; one's
judgment of what is important.
Behaviors we already exhibit and want to encourage more
intentionally.
What are our Values Criterion?
● Values are always a work in progress, hence versioning.
● Must be easy to ‘grok’.
● Must be memorable.
● Must be actionable.
● Must be distinct to Clara.
● Must reflect reality (no cognitive dissonance).
Discussion Points as we Review each Value
● Examples of this behavior at Clara
● Trade-offs
The Synthesized Values: First Draft
Take Initiative
● Just do it. If you don’t do it, it might not get done.
● If you See Something, Do Something; we don’t prescribe clear directives.
Respect Constraint
● The best solutions are the ones that well respect their constraints - time and
resource.
● You can only Respect Constraint by Focusing on the things that really matter.
Prioritize your work according to your constraints; execute solutions that meet
them.
● Be pragmatic, don't over-engineer.
Develop Testable Hypotheses
● Come forward with a way to say whether your work succeeds or fails; “you
must not fool yourself”.
● Building New Things requires skepticism of trends, generic thinking.
Design for Peer Review
● Spend the time to make sure it's easy for someone else to understand what
you did and why.
● Set up a framework that others can reason about, give them the information
they need, create a process they can follow: you want the benefit of our
collective understanding.
Solicit Feedback
● Systemically Listen to our customer, our CRA, our team.
● “Plead For; Try To Sell”
Focus on Learning
● If we Learn More, we Win. Most Startups Fail because they don't build good
learning feedback loops.
● Building the processes that get to right answers > having the right answer
one-off.
● Strong Opinions Weakly Held. Finding out you were Wrong is a success of its
own.
Be Persistent
● What we’re doing is hard. If you’re not thinking long term it’s not worth it.
● Things worth having are often scary and difficult. Lean in to it; build it like a
muscle.
Values - Discuss & Refine
● Take Initiative
● Respect Constraints
● Develop Testable Hypotheses
● Design for Peer Review
● Solicit Feedback
● Focus on Learning
● Be Persistent
Potential missing
Follow through
Consistency
Speed
Next Steps
● Finalize this Version
● More Intentionally Integrate (next year or so)
○ Interviews, New Hire Onboarding
○ Live the values, integrate into performance feedback (individually, group wise, company wise)
○ We already insist on and exhibit many of these values constantly, but we will do so even more
intentionally now.
● Reassess (~ a year from now)
Clara Operating Principles (pre-team-feedback) 2017.06
1 of 18

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Clara Operating Principles (pre-team-feedback) 2017.06

  • 2. Clara Labs Values 2017.06 Process & First Draft
  • 3. Why Values & Why Now? ● Intentionality. Every company has values and culture, whether you try to articulate them or not. If you articulate them you can measure yourselves against them and guide / be guided by them. ● We’ve learned a lot about who we are as a business, product, and team. We have scars, we have successes. Actual experience drives our articulation of our values. ● The team is growing.
  • 4. Values Methodology ● Now: Articulate ○ Audit - How do we behave? ○ Introspect - What do we think of ourselves? ■ Team ■ M&M ○ Synthesize - Distill into values. ○ Discuss & Refine ● Next: Integrate, Live, then Assess
  • 5. What are Values? A person's principles or standards of behavior; one's judgment of what is important. Behaviors we already exhibit and want to encourage more intentionally.
  • 6. What are our Values Criterion? ● Values are always a work in progress, hence versioning. ● Must be easy to ‘grok’. ● Must be memorable. ● Must be actionable. ● Must be distinct to Clara. ● Must reflect reality (no cognitive dissonance).
  • 7. Discussion Points as we Review each Value ● Examples of this behavior at Clara ● Trade-offs
  • 9. Take Initiative ● Just do it. If you don’t do it, it might not get done. ● If you See Something, Do Something; we don’t prescribe clear directives.
  • 10. Respect Constraint ● The best solutions are the ones that well respect their constraints - time and resource. ● You can only Respect Constraint by Focusing on the things that really matter. Prioritize your work according to your constraints; execute solutions that meet them. ● Be pragmatic, don't over-engineer.
  • 11. Develop Testable Hypotheses ● Come forward with a way to say whether your work succeeds or fails; “you must not fool yourself”. ● Building New Things requires skepticism of trends, generic thinking.
  • 12. Design for Peer Review ● Spend the time to make sure it's easy for someone else to understand what you did and why. ● Set up a framework that others can reason about, give them the information they need, create a process they can follow: you want the benefit of our collective understanding.
  • 13. Solicit Feedback ● Systemically Listen to our customer, our CRA, our team. ● “Plead For; Try To Sell”
  • 14. Focus on Learning ● If we Learn More, we Win. Most Startups Fail because they don't build good learning feedback loops. ● Building the processes that get to right answers > having the right answer one-off. ● Strong Opinions Weakly Held. Finding out you were Wrong is a success of its own.
  • 15. Be Persistent ● What we’re doing is hard. If you’re not thinking long term it’s not worth it. ● Things worth having are often scary and difficult. Lean in to it; build it like a muscle.
  • 16. Values - Discuss & Refine ● Take Initiative ● Respect Constraints ● Develop Testable Hypotheses ● Design for Peer Review ● Solicit Feedback ● Focus on Learning ● Be Persistent Potential missing Follow through Consistency Speed
  • 17. Next Steps ● Finalize this Version ● More Intentionally Integrate (next year or so) ○ Interviews, New Hire Onboarding ○ Live the values, integrate into performance feedback (individually, group wise, company wise) ○ We already insist on and exhibit many of these values constantly, but we will do so even more intentionally now. ● Reassess (~ a year from now)