1. Mia Edwards
Experienced Customer Service Representative
Slidell,LA 70460
mia.tondalaya@gmail.com - 337.453.9616
Seeking permanent employment in a customer service based industry where my abilities and training will
merge to meetor exceed companyexpectations.
WORK EXPERIENCE
Customer Service Associate
Novitex Enterprise Solutions - Covington, LA - July 2014 to Present
Responsibilities
Operating mailing,copyor fax equipment
Shipping & Receiving
Ordering supplies
Updating employee lists
Pick-up and deliver mail,parcels,copy jobs and faxes to customers
Lift large bundles ofmail,overnight packages and shipments ofpaper
Handle time-sensitive material like confidential,urgentpackages
Maintain copier equipment
Provide courier & messenger services
Maintain the highestlevels ofcustomer care while demonstrating a friendlyand cooperative attitude
Demonstrate flexibilityin satisfying customer demands in a high volume,production environment
Consistentlyadhere to business procedure guidelines
Take direction from supervisor or site manager
Participate in cross-training
Maintain all logs and reporting documentation;attention to detail
Adhere to all safety procedures
Perform other tasks as assigned
Skills Used
I utilized my strong customer service skills as well as the use ofthe following equipmentand programs:
KIP 7000 Copier and Scanner
Konica C6500
Canon IR7100
Sharp B&W Copier /Scanner
HP Plotters 4500
GBC Catena 105
GBC Magnapunch
GBC Coil Bind
Bear Tracks (Motorola PDA)
PB DM800 (postage meter)
Synergy (IBM)
Patient Access Representative

2. Lafayette General Medical Center - Lafayette, LA - March 2013 to December 2013
Adhere to strict security protocols for identity verification
Collectinsurance information for billing purposes
Input patientinformation into database
File medical records
Answer multi line phone system
Various other duties
Customer Service Representative
Cox Communications - Lafayette, LA - August 2010 to September 2011
Adhered to strict securityprotocols for identity verification
Collected payments on accounts
Installed/transferred services
Confidentlyhandled all cash register transactions and dailycash reports
Distributed and collected returned equipment
Assisted customers with billing inquiries
Team Leader
Comcast - February 2008 to March 2009
Supervised and monitored team staff of fifteen Customer Service Representatives in high volume call center
environment.
Professionallynegotiated complaints on escalated calls to insure customer satisfaction
Authorized credits and accountrevisions for customer retention
Data Entry of staff attendance and daily sales quotas
Evaluated employee performance and issued disciplinaryrecommendations ifnecessary
Followed strictcorporate policy protocols to insure all calls handled efficiently
Reviewed daily call volume and made recommendations to implementnew policies
Assistant Trainer
Comcast - December 2007 to February 2008
Assisted Human Resources in regimented four week classroom training program for new hires
Instructed trainees in programs,available products,services and promotional sales options
Monitored trainees progress and initiated personalized training ifrequired
Logged attendance
Accompanied trainees to call center floor for two week hands on training for transition and finalize training
process
Customer Service Representative
Comcast - May 2006 to December 2007
Adhered to strict securityprotocols for identity verification
Collected payments on accounts
Installed/transferred services
Confidentlyhandled all cash register transactions and dailycash reports
Distributed and collected returned equipment
Data Entry Clerk
American Red Cross - Tallahassee,FL - October 2005 to March 2006
Input info in database for those needing reliefassistance
Answered 9 line phones system providing information as needed

3. Provided area schools with disaster in service training via mobile modular
Greeted clients and provided information needed in frontoffice
EDUCATION
Chemistry
Southeastern Louisiana University- Hammond,LA
SKILLS
Reprograhics,mail services,shipping and receiving
ADDITIONAL INFORMATION
Computer Skills
● MS Office ● Windows XP/Vista
● Icall / Cox ● Quickbooks
● Inav /Cox ● Accurate Data Entry
KIP 7000 Copier and Scanner
Konica C6500
Canon IR7100
Sharp B&W Copier /Scanner
HP Plotters 4500
GBC Catena 105
GBC Magnapunch
GBC Coil Bind
Bear Tracks (Motorola PDA)
PB DM800 (postage meter)
Synergy (IBM)