1.
Web Usability of e-Gov Applications Filip Stojanovski Metamorphosis Foundation e-Society.Mk: Inclusive e-Government Skopje, Macedonia, November 29, 2007

2.
Assessment of Good Governance Potential in Macedonia <ul><li>Foundation Open Society Institute Macedonia (FOSIM) </li></ul><ul><li>General Secretariat of the Government of Republic of Macedonia </li></ul><ul><li>Metamorphosis (ICT Component) </li></ul><ul><li>www.gg.org.mk </li></ul>

3.
The ICT Component <ul><li>Analyses </li></ul><ul><li>Recommendations for ICT Standards in public administration </li></ul><ul><li>Training needs of public servants </li></ul><ul><li>Five most used e-services from uslugi.gov.mk portal </li></ul>

4.
Analysis of 5 eGov Services <ul><li>Analysis of the portal uslugi.gov.mk </li></ul><ul><li>Determining 5 most used services </li></ul><ul><li>Usability </li></ul><ul><li>Accessibility </li></ul><ul><li>Web Survey of the Users </li></ul>

5.
The 5 Most Used Services <ul><li>Passport </li></ul><ul><li>Birth Certificate </li></ul><ul><li>Personal ID Card </li></ul><ul><li>Where can one apply for visa </li></ul><ul><li>Student Scholarships </li></ul>

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Influences on Usability <ul><li>Applied Technologies & Standards </li></ul><ul><li>Code design </li></ul><ul><li>Editorial policies (if any) </li></ul><ul><li>Administrative procedures </li></ul>

7.
Usability of uslugi.gov.mk <ul><li>Design for multiple platforms </li></ul><ul><li>Speed of access </li></ul><ul><li>Creating credibility </li></ul><ul><ul><li>Quality of the visual design </li></ul></ul><ul><ul><li>Explanations, Privacy Policy, Copyright </li></ul></ul><ul><ul><li>Proofreading </li></ul></ul>

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Top 10 Mistakes of Web Design <ul><li>Inflexible Search </li></ul><ul><li>PDF Files for Online Reading </li></ul><ul><li>Not Changing the Color of Visited Links </li></ul><ul><li>Non-Scannable Text </li></ul><ul><li>Fixed Font Size </li></ul><ul><li>Page Titles With Low Search Engine Visibility </li></ul><ul><li>Anything That Looks Like an Advertisement </li></ul><ul><li>Violating Design Conventions </li></ul><ul><li>Opening New Browser Windows </li></ul><ul><li>Not Answering Users’ Questions </li></ul><ul><li>(Jakob Nielsen, www.useit.com) </li></ul>

9.
Top 10 Mistakes of Web Design <ul><li>Inflexible Search </li></ul><ul><li>PDF Files for Online Reading </li></ul><ul><li>Not Changing the Color of Visited Links </li></ul><ul><li>Non-Scannable Text </li></ul><ul><li>Fixed Font Size </li></ul><ul><li>Page Titles With Low Search Engine Visibility </li></ul><ul><li>Anything That Looks Like an Advertisement </li></ul><ul><li>Violating Design Conventions </li></ul><ul><li>Opening New Browser Windows </li></ul><ul><li>Not Answering Users’ Questions </li></ul>

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<ul><li>Accessibility </li></ul><ul><ul><li>Generally Quite Good </li></ul></ul><ul><ul><li>Readable by Screen Reader </li></ul></ul><ul><ul><li>Document Formats Issues </li></ul></ul><ul><li>Search Engine Optimization </li></ul><ul><ul><li>The Code </li></ul></ul><ul><ul><li>Links from Other Gov.Mk Websites </li></ul></ul>

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User’s Opinions on the Portal <ul><li>Did you find the required information? Yes – 38% , Partly37% , No – 25% </li></ul>

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User’s Opinions on the Portal <ul><li>Overall portal service (5 – very good, 1 – very bad) </li></ul>

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User’s Opinions on the Portal <ul><li>Should the portal be available in more languages? </li></ul>English Albanian Serbian Turkish Roma Vlach Bosnian

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User’s Opinions on the Portal <ul><li>Importance of applying over the internet (5 – extremely important, 1 – insignificant) </li></ul>

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<ul><li>Questions? </li></ul>

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<ul><li>Thank you for your attention. </li></ul><ul><li>For further questions and comments, write to: </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>