Successfully reported this slideshow.
Foundation OneWorld-Platform for South-East Europe Inclusive e-goverment Benchmark e-Government Services Bosnia and Herzeg...
www.e-society.org.mk   Service: Income taxes Definition of the service:  Income taxes: declaration, notification of assess...
www.e-society.org.mk   Service: Job Search Definition of the service:  Job search services organized by the official labou...
www.e-society.org.mk Service:  Social Security Benefits Definition of the service:  obtaining income replacement in case o...
www.e-society.org.mk   Service:  Police Related Matters Service: Declaration to the police Description: Standard procedure...
www.e-society.org.mk   Service:  Police Related Matters Service provider: Ministarstvo unutrašnjih poslova Kantona Sarajev...
www.e-society.org.mk   Service:  Building permission Definition of the service: Standard procedure to obtain building or r...
www.e-society.org.mk   Service:  Public libraries Definition of the service:  on-line availability of catalogues, search t...
www.e-society.org.mk   Service:  Certificates Definition of the service: request and delivery of birth, marriage, death, a...
www.e-society.org.mk   Service:  Enrolment in higher education Definition of the service:  Standard procedure to enrol and...
www.e-society.org.mk   Service:  Health related services Definition of the service:  Interactive advice on the availabilit...
www.e-society.org.mk     Service: Social Contributions Definition of the service:  Health and pension insurance for employ...
www.e-society.org.mk   Service:  Corporate tax (declaration and notification)   Definition of the service:  Declaration an...
www.e-society.org.mk   Service:  VAT Definition of the service:  All VAT related services Service provider: Uprava za Indi...
www.e-society.org.mk   Service:  Registration of a  new company Service provider: Općinski sud Sarajevo Type of service pr...
www.e-society.org.mk   Service: Submission of data to statistical offices Service provider: Federalni Zavod za Statistiku ...
www.e-society.org.mk   Service: Customs declaration   Service provider: Granična Policija BiH (Državna Granična služba)‏ T...
www.e-society.org.mk   Service:   Environment-  related permits Service provider: Ministarstvo prostornog uređenja i zašti...
www.e-society.org.mk   Service: Public  procurement   Definition of the service:  Standard procedure for a tender for publ...
www.e-society.org.mk Responsibility for development of e government services ??? <ul><li>State Level responsibility:  </li...
www.e-society.org.mk What was the schedule for development ??? <ul><li>There is no national strategy for development of e ...
www.e-society.org.mk Current plans <ul><li>Improvement of existing e services </li></ul><ul><li>Increase of interactivity ...
www.e-society.org.mk   Obstacles encountered in implementation of e services <ul><li>NON existing vision of joint developm...
www.e-society.org.mk What needs to be done??? <ul><li>Increase of financial resources for e services development </li></ul...
www.e-society.org.mk   Inclusion aspects <ul><li>Needs of disadvantaged people and members of marginalized groups are not ...
the end Sanjin Bužo
Upcoming SlideShare
Loading in …5
×

Inclusive e-goverment, Benchmark e-Government Services by Mr. Sanjin Buzo, OneWorld SEE, Bosnia and Herzegovina

2,795 views

Published on

Presentation by Mr. Sanjin Buzo, OneWorld SEE, Bosnia and Herzegovina at the third International Conference e-Society.Mk: Inclusive e-goverment, Benchmark e-Government Services, December 1, 2007, Skopje Macedonia

Published in: Business, Technology
  • Nice !! Download 100 % Free Ebooks, PPts, Study Notes, Novels, etc @ https://www.ThesisScientist.com
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Inclusive e-goverment, Benchmark e-Government Services by Mr. Sanjin Buzo, OneWorld SEE, Bosnia and Herzegovina

  1. 1. Foundation OneWorld-Platform for South-East Europe Inclusive e-goverment Benchmark e-Government Services Bosnia and Herzegovina www.e-society.org.mk
  2. 2. www.e-society.org.mk Service: Income taxes Definition of the service: Income taxes: declaration, notification of assessment Service provider: Porezna Uprava FBiH Type of service provider: entity level institution (regional)‏ Grade: 2 Max grade: 4 URL: www.piufbih.ba
  3. 3. www.e-society.org.mk Service: Job Search Definition of the service: Job search services organized by the official labour offices, application for unemployment, like season employment, employment abroad, qualifying for scarce professions, and services for surplus labour. Private market excluded Service provider: Zavod za zapošljavanje Kantona Sarajevo Type of service provider: Cantonal Level institution/regional Grade: 2 Max grade: 3 URL: www.juszzks.com.ba www.fzzz.ba
  4. 4. www.e-society.org.mk Service: Social Security Benefits Definition of the service: obtaining income replacement in case of unemployment, child allowances etc Service provider:Ministarstvo rada i socijalne politike FBiH Type of service provider: entity government Grade: 1 Max grade: 4 URL:www.fbihvlada.gov.ba
  5. 5. www.e-society.org.mk Service: Police Related Matters Service: Declaration to the police Description: Standard procedure to declare a theft of personal goods to a local police officer Service: Personal documents Definition of the service: Obtaining Identity Card, passport, and driver’s license Service: Car registration Description: registration services for new , used, and imported car; change of ownership, first registration, temporary license plates, etc. Service: Announcement of moving (change of address)‏
  6. 6. www.e-society.org.mk Service: Police Related Matters Service provider: Ministarstvo unutrašnjih poslova Kantona Sarajevo/direkcija za implementaciju CIPS projekta Type of service provider: cantonal level institution/regional Grade: 2 Max grade: 4 URL: www.mupks.ba www.cips.gov.ba
  7. 7. www.e-society.org.mk Service: Building permission Definition of the service: Standard procedure to obtain building or renovation permission for a personal building (initial and regular requests only) Service provider: Ministarstvo prostornog uređenja i zaštite okoliša Kantona Sarajevo Type of service provider: cantonal level institution/regional Grade: 1 Max grade: 4 URL: www.ks.gov.ba
  8. 8. www.e-society.org.mk Service: Public libraries Definition of the service: on-line availability of catalogues, search tools, and access to electronic materials Service provider: Nacionalna i Univerzitetska Biblioteka BIH Type of service provider: National Grade: 2 Max grade: 3 URL: www.nub.ba
  9. 9. www.e-society.org.mk Service: Certificates Definition of the service: request and delivery of birth, marriage, death, and citizenship certificates. Service provider: Opština Centar Type of service provider: local level Grade: 2 Max grade: 3 URL: www.centar.ba
  10. 10. www.e-society.org.mk Service: Enrolment in higher education Definition of the service: Standard procedure to enrol and register students in a university or similar institution of higher education subsidized by the administrative body in the country. Service provider: Univerzitet u Sarajevu Type of service provider: Cantonal University Grade: 2 Max grade: 4 URL: www.unsa.ba
  11. 11. www.e-society.org.mk Service: Health related services Definition of the service: Interactive advice on the availability of services in different hospitals; making an appointment. Service provider: Zavod za Javno zdravstvo Kantona Sarajevo Type of service provider: Cantonal level institution Grade: 1 Max grade: 4 URL: www.zzjzks.ba wwwzzjzfbih.ba
  12. 12. www.e-society.org.mk Service: Social Contributions Definition of the service: Health and pension insurance for employees Service provider: Federalni Zavod PIO/MIO Type of service provider: entity level Grade: 1 Max grade: 4 URL: www.fzmiopio.ba
  13. 13. www.e-society.org.mk Service: Corporate tax (declaration and notification) Definition of the service: Declaration and notification of corporate tax Service provider: Porezna Uprava FBIH Type of service provider: entity level institution Grade: 2 Max grade: 4 URL: www.pufbih.ba
  14. 14. www.e-society.org.mk Service: VAT Definition of the service: All VAT related services Service provider: Uprava za Indirektno oporezivanje BIH Type of service provider: National (State level)‏ Grade: 2 (4) Max grade: 4 URL: www.uino.gov.ba
  15. 15. www.e-society.org.mk Service: Registration of a new company Service provider: Općinski sud Sarajevo Type of service provider: local Grade: 2 Max grade: 4 URL: www.oss.ba
  16. 16. www.e-society.org.mk Service: Submission of data to statistical offices Service provider: Federalni Zavod za Statistiku Type of service provider: Entity level Institution Grade: 2 Max grade: 3 URL: www.fzs.ba
  17. 17. www.e-society.org.mk Service: Customs declaration Service provider: Granična Policija BiH (Državna Granična služba)‏ Type of service provider: National Grade: 1 Max grade: 4 URL: www.dgs.gov.ba
  18. 18. www.e-society.org.mk Service: Environment- related permits Service provider: Ministarstvo prostornog uređenja i zaštite okoliša Kantona Sarajevo Type of service provider: Cantonal level institution/regional Grade: 1 Max grade: 4 URL: www.ks.gov.ba
  19. 19. www.e-society.org.mk Service: Public procurement Definition of the service: Standard procedure for a tender for public procurement, subject to national public announcement. Service provider: Agencija za javne nabavke BiH Type of service provider: National Grade: 2 Max grade: 4 URL: www.javnenabavke.ba
  20. 20. www.e-society.org.mk Responsibility for development of e government services ??? <ul><li>State Level responsibility: </li></ul><ul><ul><ul><li>Ministry of Transport and communications on State Level </li></ul></ul></ul><ul><li>Entity Level responsibility : </li></ul><ul><ul><ul><li>Federal Institute for development planning (Entity “FBiH”)‏ </li></ul></ul></ul><ul><ul><ul><li>Ministry Of science and technology of RS (Entity “Republic of Srpska”)‏ </li></ul></ul></ul><ul><li>Cantonal Level responsibility: </li></ul><ul><ul><ul><li>Cantonal Governments (Government of Kenton Sarajevo)‏ </li></ul></ul></ul><ul><li>Institutional level responsibility: </li></ul><ul><ul><ul><li>Development bodies inside particular institutions </li></ul></ul></ul>
  21. 21. www.e-society.org.mk What was the schedule for development ??? <ul><li>There is no national strategy for development of e services. </li></ul><ul><li>Development plans are made separately, depending on institution responsibility level </li></ul><ul><li>State Level institutions e development strategy </li></ul><ul><li>Entity level institutions e development strategy </li></ul><ul><li>Cantonal level institution e development strategy </li></ul><ul><li>Individual institutional e development strategies </li></ul>
  22. 22. www.e-society.org.mk Current plans <ul><li>Improvement of existing e services </li></ul><ul><li>Increase of interactivity </li></ul><ul><li>Search procedure simplification </li></ul><ul><li>Intranet development </li></ul><ul><li>Maintenance of existing e services </li></ul>
  23. 23. www.e-society.org.mk Obstacles encountered in implementation of e services <ul><li>NON existing vision of joint development of informational systems on all institutional levels </li></ul><ul><li>Unclear vision inside particular institutions </li></ul><ul><li>NON existing lobbing documents </li></ul><ul><li>Low financial resources </li></ul><ul><li>NON existing E – legislative </li></ul><ul><li>NON existing state level code of rules on e services </li></ul><ul><li>Users education </li></ul><ul><li>IT staff underestimation </li></ul>
  24. 24. www.e-society.org.mk What needs to be done??? <ul><li>Increase of financial resources for e services development </li></ul><ul><li>Improvement of e legislative </li></ul><ul><li>Making of strategic document(s) on all institutional levels and proper implementation of the strategy </li></ul><ul><li>Users education </li></ul><ul><li>Increase of income coefficient for IT personnel </li></ul>
  25. 25. www.e-society.org.mk Inclusion aspects <ul><li>Needs of disadvantaged people and members of marginalized groups are not taken into account </li></ul><ul><li>Available e services are available in all three official languages in BiH </li></ul><ul><li>Any other inclusion aspect is not taken into accoun t </li></ul>
  26. 26. the end Sanjin Bužo

×