<ul><li>E-Government Survey:  </li></ul><ul><li>Serbia 2007 </li></ul><ul><li>Natasa Radovic </li></ul><ul><li>Belgrade Op...
B elgrade  O pen  S chool <ul><li>Belgrade Open School (BOS) is non governmental, non-for-profit educational organisation....
Centre for Research of Information Technologies <ul><li>CePIT carries out research on Information Society, designs and imp...
E-Government Survey:  Serbia 2007 <ul><li>Within the project  Inclusive e-Government  </li></ul><ul><li>Conducted during t...
E-Government Survey:  Serbia 2007 <ul><li>Key institutions (in charge for the development of e-government services): </li>...
E-Government Survey:  Serbia 2007 <ul><li>20 e-government services were measured </li></ul><ul><li>Level of online sophist...
E-Government Survey: Serbia 2007 Online sophistication
E-Government Survey: Serbia 2007 Online sophistication for 20 services
E-Government Survey: Serbia 2007 Income–generating Services
E-Government Survey: Serbia 2007 Registration Services
E-Government Survey: Serbia 2007 Returns
E-Government Survey: Serbia 2007 Permits and Licenses
E-Government Survey: Serbia 2007 Inclusion aspects <ul><li>Needs of people with disabilities, disadvantaged and marginaliz...
E-Government Survey: Serbia 2007 Projects – implemented and planed (1/2) <ul><li>NITIA  </li></ul><ul><ul><li>E-Government...
E-Government Survey: Serbia 2007  Projects – implemented and planed (1/2) <ul><li>Ministry for Telecommunication and Infor...
Contact <ul><li>Thank you! </li></ul><ul><li>Natasa Radovic </li></ul><ul><li>BOS/CePIT </li></ul><ul><li>[email_address] ...
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E-Government Survey: Serbia 2007 by Natasa Radovic, Belgrade Open School

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Presetation by Natasa Radovic, Belgrade Open School at the third International Conference e-Society.Mk: E-Government Survey: Serbia 2007, December 1, 2007, Skopje Macedonia

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E-Government Survey: Serbia 2007 by Natasa Radovic, Belgrade Open School

  1. 1. <ul><li>E-Government Survey: </li></ul><ul><li>Serbia 2007 </li></ul><ul><li>Natasa Radovic </li></ul><ul><li>Belgrade Open School </li></ul><ul><li>Centre for Research of Information Technologies </li></ul><ul><li>[email_address] </li></ul><ul><li>http://www.bos.org.yu/cepit/ </li></ul>
  2. 2. B elgrade O pen S chool <ul><li>Belgrade Open School (BOS) is non governmental, non-for-profit educational organisation. BOS contributes to the overall development of society through additional education and training to agents of social change, research and policy-development in order to build modern society based on democratic values. </li></ul><ul><li>Established in 1993 </li></ul>
  3. 3. Centre for Research of Information Technologies <ul><li>CePIT carries out research on Information Society, designs and implements e-learning programmes and promotes concept of Information Society in order to build up European knowledge-based society in Serbia and SEE. </li></ul><ul><li>Founded in 2001 </li></ul>
  4. 4. E-Government Survey: Serbia 2007 <ul><li>Within the project Inclusive e-Government </li></ul><ul><li>Conducted during the November 2007 </li></ul><ul><li>European Commission and Capgemini methodology </li></ul><ul><li>Research team: </li></ul><ul><ul><li>Natasa Radovic, CePIT/BOS </li></ul></ul><ul><ul><li>Marija Kujacic, National Information Technology and Internet Agency (NITIA) </li></ul></ul><ul><ul><li>Slobodan Markovic, Centre for Internet Development </li></ul></ul>
  5. 5. E-Government Survey: Serbia 2007 <ul><li>Key institutions (in charge for the development of e-government services): </li></ul><ul><li>Ministry for Telecommunication and Information Society </li></ul><ul><li>National Information Technology and Internet Agency </li></ul><ul><li>Ministries and institutions in charge for implementation of e-government services </li></ul>
  6. 6. E-Government Survey: Serbia 2007 <ul><li>20 e-government services were measured </li></ul><ul><li>Level of online sophistication – 43 </li></ul><ul><li>No service is fully available online </li></ul><ul><li>The most sophisticated services are: </li></ul><ul><ul><li>Customs declaration </li></ul></ul><ul><ul><li>Job search </li></ul></ul><ul><ul><li>Public Libraries </li></ul></ul>
  7. 7. E-Government Survey: Serbia 2007 Online sophistication
  8. 8. E-Government Survey: Serbia 2007 Online sophistication for 20 services
  9. 9. E-Government Survey: Serbia 2007 Income–generating Services
  10. 10. E-Government Survey: Serbia 2007 Registration Services
  11. 11. E-Government Survey: Serbia 2007 Returns
  12. 12. E-Government Survey: Serbia 2007 Permits and Licenses
  13. 13. E-Government Survey: Serbia 2007 Inclusion aspects <ul><li>Needs of people with disabilities, disadvantaged and marginalized groups and gender issues are not taken into account </li></ul><ul><li>Services and information are mostly available only in Serbian language (and some in English) </li></ul><ul><li>It is necessary to work on these issues, but also on the issue of access (29,9% Internet users in Serbia) </li></ul>
  14. 14. E-Government Survey: Serbia 2007 Projects – implemented and planed (1/2) <ul><li>NITIA </li></ul><ul><ul><li>E-Government Portal –all services and information at one place - http://www.euprava.gov.yu/ </li></ul></ul><ul><ul><li>Improvement, development and standardization of Web presentations of public agencies –results available on http://www.rzii.sr.gov.yu/?lang=en </li></ul></ul><ul><ul><li>Improvement, development and standardization of Web presentations of local governmental bodies </li></ul></ul>
  15. 15. E-Government Survey: Serbia 2007 Projects – implemented and planed (1/2) <ul><li>Ministry for Telecommunication and Information Society (funded by the National Investment Plan) </li></ul><ul><ul><li>Information Systems for Local Tax Administration </li></ul></ul><ul><ul><li>Electronic Public Procurement </li></ul></ul><ul><ul><li>Local e-Government </li></ul></ul><ul><ul><li>eSerbia – first phase focused on ePlenary meetings for members of Serbian Government </li></ul></ul>
  16. 16. Contact <ul><li>Thank you! </li></ul><ul><li>Natasa Radovic </li></ul><ul><li>BOS/CePIT </li></ul><ul><li>[email_address] </li></ul>

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