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#TDC18 - UPS - The modern day consumer and the logistics impact for retailers

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Online shoppers are more mobile and turning to international retailers to make purchases. Driving these behaviours is the desire for greater choice, unique products and more convenience. To win with today's avid online shopper, retailers must evolve to meet their preferences and needs. We'll take a look at what consumers in the US and Europe really want, whilst deep diving into UK and Irish consumers, and provide retailers with top tips on how they can ensure a rewarding and personalised experience that crosses borders.

Learn more about MetaPack's The Delivery Conference 2018 (#TDC18) at the event website https://www.thedeliveryconference.com.

Published in: Retail
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#TDC18 - UPS - The modern day consumer and the logistics impact for retailers

  1. 1. Leaders & Heroes THE DELIVERY CONFERENCE SANDRINE LAGROST Retail Marketing Manager The Modern Day Consumer & the logistics impact for retailers Logistics and Carrier Stream
  2. 2. Knowing and delivering for your customer 30th January 2018
  3. 3. The scale of the opportunity Our findings Being a smart retailer How we can help Contents 2
  4. 4. Retail has been transformed… 3 2000s 2010s
  5. 5. By 2021… 4 Ecommerce will be worth over $400Bin Western Europe Mcommerce will be worth over $150Bin Western Europe
  6. 6. Pulse of the Online Shopper Survey We asked 20,000+ online shoppers over 100 questions about their online shopping habits. 5 USA UK EUROPE
  7. 7. Consumers are… 6 Increasingly shopping internationally Using their smartphones more and more Still wanting the in-store option
  8. 8. US trends 7
  9. 9. European trends 8 CONSUMER TRENDS
  10. 10. UK trends 9 CONSUMER TRENDS
  11. 11. Ireland retail market trends 10 87% of people feel delivery lockers are more discreet 94% of people feel they are more efficient than queuing in a shop
  12. 12. Being a smart retailer 11 THINK GLOBAL BUT ACT LOCAL MEET YOUR CUSTOMERS NEEDS CONSIDER THE CUSTOMER JOURNEY BE FLEXIBLE
  13. 13. How we can help 12 Brokerage expertise International shipping Flexible delivery options Returns services
  14. 14. Thank you

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