Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

#TDC18 - UPS - Developing eCommerce warehousing and returns processes that are fit for growth and able to scale effectively

230 views

Published on

Gavin Williams, MD of XPO Logistics Supply Chain in the UK, will be presenting the key components of an eCommerce Logistics Strategy, and describing how people, systems and planning come together to deliver scalable online fulfilment processes.

Learn more about MetaPack's The Delivery Conference 2018 (#TDC18) at the event website https://www.thedeliveryconference.com.

Published in: Retail
  • Be the first to comment

  • Be the first to like this

#TDC18 - UPS - Developing eCommerce warehousing and returns processes that are fit for growth and able to scale effectively

  1. 1. Leaders & Heroes THE DELIVERY CONFERENCE GAVIN WILLIAMS Managing Director, UK & Ireland Developing eCommerce warehousing and returns processes that are fit for growth and able to scale effectively Solutions Theatre
  2. 2. > ©2018 XPO Logistics,Inc. | CONFIDENTIAL AND PROPRIETARY MATERIAL THE DELIVERY CONFERENCE J a n u a r y 2 0 1 8
  3. 3. AGENDA PAGE 2©2018 XPO Logistics,Inc. 1 | eCommerce considerations 2 | Key components for an eCommerce logistics strategy 3 | Customer themes 4 | BeautyBay- Customer Journey
  4. 4. > PAGE 3 e C o m m e r c e ©2018 XPO Logistics,Inc. | CONFIDENTIAL AND PROPRIETARY MATERIAL Three key considerations are critical to the service proposition and delivering the best possible “customer experience” KEY CONSIDERATIONS ▪ Efficiency, accuracy and certainty of service ▪ Low quality fulfilment will damage the “customer experience” ▪ Stock must be in the right space in the right places to support your propositions The Warehouse DC Processes and Location 1 ▪ Convenience vs Cost vs Speed = CHOICE ▪ Ability to personalise to life's needs ▪ Flexibility of delivery options for the consumer ▪ Collect instore options to create additional purchases for B&M (ensuring a positive store experience is key) The Carrier Delivery Options and Speed 2 ▪ A fast and efficient process ensuring fast refunds ▪ High return to stock rates through rectification on site ▪ A wealth of disposition routes ▪ Clear management information The Returns process for the consumer 3 210 million Units fulfilled p.a 71 million Parcels despatched p.a 35 million eCommerce returns processed p.a
  5. 5. > KEY COMPONENTS WITHIN AN ECOMMERCE LOGISTICS STRATEGY PAGE 4 e C o m m e r c e ©2018 XPO Logistics,Inc. | CONFIDENTIAL AND PROPRIETARY MATERIAL
  6. 6. > KEY CUSTOMER THEMES WITHIN ECOMMERCE PAGE 5 e C o m m e r c e ©2018 XPO Logistics,Inc. | CONFIDENTIAL AND PROPRIETARY MATERIAL
  7. 7. > CUSTOMER JOURNEY EXAMPLE PAGE 6 e C o m m e r c e ©2018 XPO Logistics,Inc. | CONFIDENTIAL AND PROPRIETARY MATERIAL

×