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#TDC18 - John Lewis - The changing world of retail

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Learn more about MetaPack's The Delivery Conference 2018 (#TDC18) at the event website https://www.thedeliveryconference.com.

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#TDC18 - John Lewis - The changing world of retail

  1. 1. Leaders & Heroes THE DELIVERY CONFERENCE DINO ROCOS Operations Director The Changing World of Retail Leaders & Heroes
  2. 2. The Changing World of Retail Dino Rocos Operations Director, John Lewis
  3. 3. OperationsJohn Lewis Operations The current climate
  4. 4. OperationsJohn Lewis Operations The world of retail is changing
  5. 5. OperationsJohn Lewis Operations The difference Relevant Irrelevant
  6. 6. OperationsJohn Lewis Operations Migration
  7. 7. OperationsJohn Lewis Operations Experience
  8. 8. OperationsJohn Lewis Operations 1,000 + retailers It can’t just be about product
  9. 9. OperationsJohn Lewis Operations Assortment Width Be clear what you stand for Price Service Design Speed Brand Convenience Physical Pureplayer Marketplace
  10. 10. OperationsJohn Lewis Operations Evolution of Retail Branches Branches Personal Mass Mass Personalisation
  11. 11. OperationsJohn Lewis Operations CRM Data
  12. 12. OperationsJohn Lewis Operations Imperatives Value Assortment Service Trust
  13. 13. OperationsJohn Lewis Operations New Imperatives Value Assortment Service Trust Inspiration Convenience ExperiencePersonalisation
  14. 14. OperationsJohn Lewis Operations Inspiration LECKFORD
  15. 15. OperationsJohn Lewis Operations Convenience £1.7 bn 2017
  16. 16. OperationsJohn Lewis Operations Personalisation
  17. 17. OperationsJohn Lewis Operations Personalisation
  18. 18. OperationsJohn Lewis Operations Experience
  19. 19. OperationsJohn Lewis Operations Experimental Oxford
  20. 20. OperationsJohn Lewis Operations Investment Branches Supply Chain Contact Centres OnlineTechnology Marketing CapabilityPartners
  21. 21. OperationsJohn Lewis Operations Logistic Where do you compete? Returns B2B Delivery Import B2C Rerouting Pre retail Warehousing Replen Fulfillment Reverse Logistics Cross Industry Transport Contact Centres
  22. 22. OperationsJohn Lewis Operations Sharing the challenge
  23. 23. OperationsJohn Lewis Operations Opportunity C & C Retail Returns Transfer Other
  24. 24. OperationsJohn Lewis Operations
  25. 25. OperationsJohn Lewis Operations Opportunity

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