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Leaders &
Heroes
THE DELIVERY
CONFERENCE
MARTIJN DE LANGE
CEO
Transforming the customer
experience – from brilliant
basics...
Source: IMRG UK CONSUMER HOME DELIVERY REVIEW 2017
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches
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#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches

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Hermes UK CEO Martijn de Lange will reflect on 2017's peak before sharing his thoughts on what 2018 will bring, from infrastructure investment and digital updates to embedding what customers want now into the delivery experience.

Learn more about MetaPack's The Delivery Conference 2018 (#TDC18) at the event website https://www.thedeliveryconference.com.

Published in: Retail
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#TDC18 - Hermes - Transforming the customer experience - from brilliant basics to magic touches

  1. 1. Leaders & Heroes THE DELIVERY CONFERENCE MARTIJN DE LANGE CEO Transforming the customer experience – from brilliant basics to magic touches Logistics and Carrier Stream
  2. 2. Source: IMRG UK CONSUMER HOME DELIVERY REVIEW 2017

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