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‘Clicking & Collecting’ is the fastest growing fulfilment option in the market right now. Having grown a membership base of 300,000 Doddle presents on its experiences with consumers and the challenges of implementing a truly customer centric in-store service.
This presentation will cover the question of who should own click and collect as a retailer, how to drive operational efficiencies and the opportunities to increase footfall and sales revenue through outstanding customer experiences.
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