One fine body…
- Charleston, South Carolina Area, United States
- Work Owner / Consultant
- Industry Education
- Website http://mkcallconsult.wordpress.com/
- About PLEASE VISIT MY BLOG FOR CUSTOMER EXPERIENCE, CONTACT CENTER AND LEADERSHIP ARTICLES: http://mkcallconsult.wordpress.com/ 27 years of Contact Center & Frontline Retail Team Consulting experience in improving process, procedures, strategy, technology and skills. - Start-up of new Inside Sales and Service Centers - Operational improvement reviews of existing centers - Design and present customized training programs for contact center and retail branch agents, CSRs, TSRs, Supervisors, Quality personnel - Leadership training in Skills Monitoring & Coaching, Metrics and KPI goals, Recruiting & Retention of Service employees Clients in financial, hospitality, utility, publishing, medic...