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Crucial Conversations

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Crucial Conversations

  1. 1. CrucialCrucial ConversationsConversations
  2. 2. Start With HeartStart With Heart  What do I want for me?What do I want for me?  What do I want forWhat do I want for others?others?  What do I want for theWhat do I want for the relationship?relationship?
  3. 3. Learn To LookLearn To Look  Am I going to silence or violence?Am I going to silence or violence?  Are others?Are others? Look for when the conversation becomes crucial
  4. 4. Make It SafeMake It Safe  Why is safety at risk?Why is safety at risk?  Have I established Mutual Purpose?Have I established Mutual Purpose?  Am I maintaining MutualAm I maintaining Mutual Respect?Respect?  What will I do to rebuild safety?What will I do to rebuild safety? Apologize when appropriate
  5. 5. Master Your StoriesMaster Your Stories  What am I pretending not to know about my role in theWhat am I pretending not to know about my role in the problem?problem?  Why would a reasonable, rational, andWhy would a reasonable, rational, and decent person do this?decent person do this?  What should I do right now toWhat should I do right now to move toward what I really want?move toward what I really want? Retrace your actions
  6. 6. S.T.A.T.E.S.T.A.T.E. Your PathYour Path  Am I really open to others’ views?Am I really open to others’ views?  Am I talking about the real issue?Am I talking about the real issue?  Am I confidently expressing my own views?Am I confidently expressing my own views?
  7. 7. Explore Others’ ViewsExplore Others’ Views  Am I activelyAm I actively exploring others’exploring others’ views?views?  Am I avoidingAm I avoiding unnecessaryunnecessary disagreement?disagreement?
  8. 8. Move To ActionMove To Action  How will we make decisions?How will we make decisions?  Who will do what by when?Who will do what by when?  How will we follow-up?How will we follow-up?

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