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  1. 1. Melanie Hayward, PMP 1615 Elderwood Circle, Middleton, WI 53562 | 608-320-0885 || OPERATIONS DIRECTOR/ PROJECT MANAGER Melanie offers hands-on, dynamic leadership through collaborative planning and careful execution. Developing strategic business goals and working with staff and leadership to achieve them, she keeps the organization relevant in a changing climate. ASSOCIATED PHYSICIANS, LLP 6/2012-present Director of Business Operations Melanie joined this organization as a consultant shortly after they installed Epic with the objective of stabilizing their revenue cycle. She was asked to stay as the Operations Director. In this role, she redesigned care delivery by implementing the concept of care teams and restructured patient registration and billing leading to a 20% increase in front-end collections and 25% decrease in staff expense.  Work with physician partnership to develop and execute strategic business goals  Led effort to develop company mission, vision and value statements  Engage in constant process improvement involving the design and implementation of new workflows  Started a clinical quality program leading to 300% increase in incentive payments and 14 out of 15 focal HEDIS measurements performing above the nation’s 90th percentile  Negotiated inclusion of quality bonuses into two additional insurance company contracts to capitalize on success  Ensured that every qualifying physician received the full payment available for Meaningful Use and PQRS  Negotiate contracts with insurance companies, other health care organizations and other third parties  Organize and lead monthly partnership meeting and multiple physician committees  Lead vendor selection and comparative analysis  Develop marketing strategies and campaigns  Manage electronic health products and implementations including Epic (EMR), Sunquest (lab), and McKesson (PACS)  Led organization in major transition from one Epic platform (MeriterCare) to another (UnityPoint Health)  Build new departments and service lines to align with consumer’s needs and industry standards  Analyze revenue, production and reimbursement to arrive at business decisions  Manage all administrative and support staff including registration/scheduling, billing, lab, and accounting  Oversee all production and cash handling  Assure for excellent customer service and manage patient relationships SAFE BRIDGE SOLUTIONS 3/2011-6/2012 Project Manager at CUNA Mutual Group Melanie worked as a consultant at CUNA Mutual Group helping them to reorganize into a mutual holding company  Delivered exceptional customer service, working closely with clients to analyze business needs, develop strategies, and provide guidance during and after implementation  Led the materials management, web, system, and marketing project stream  Partnered with key business leaders to achieve project deliverables  Analyzed the current inventory and developed process to manage transition of the materials to the new company name  Initiated, created, and executed project plans  Provided issue and risk management  Led the interview process to recruit new team members  Developed and supervised communication plans  Wrote communications and delivered professional presentations  Assured on-time delivery of commitments to customers  Created and helped execute change management processes
  2. 2. EPIC SYSTEMS CORPORATION 3/2004-3/2011 Project Manager  Coordinated all major activities of multi-application installs and strategized with the key stake holders to plan the implementation goals and set milestones  Led all aspects of the implementation such as designing the project plan, managing the implementation budget, developing communication plans,staffing support, coordinating testing, designing a training program, planning for the product activation, and working with each application team to monitor their risks, issues, scope, and customer relationships  Managed multiple installs and project teams simultaneously  Demonstrated product for prospective customers during sales process  Facilitated meetings, delivered professional presentations, and led strategic design sessions  Worked with prospective customers on product selection, scope definition, budget creation, and timelines  Coordinated Epic hosted events for our users to share product and industry experience  Mentored junior employees to develop project management, technical design, and business analystskills  Worked with customer executives in strategic planningduring sales Team Lead  Supervised project managers across implementations  Provided performance evaluations and helped them to set professional goals  Delivered feedback with the goal of growing professional skills, improving areas of weakness, and providing them with positive reinforcement for demonstrated strengths  Participated in staffing projections and hiring process Trainer  Trained new employees on project management, technical, presentation, and communication skills  Developed training materials, curricula, and assessments  Created a new training program for experienced project managers becoming project directors  Planned large-scale training events for customers and employees EDUCATION & TRAINING University of Wisconsin-Madison, Bachelor of Arts in French and Spanish, 9/1998-5/2003 GPA: 3.75/4.0  In these programs, I focused on the study of French and Spanish literature which gave me the opportunity to learn a great deal about both francophone and Latin cultures.  Awards/ recognitions: Dean's list, Graduated with distinction, Member of Sigma Delta Pi Spanish Honor Society, Recipient of Germaine Mercier Academic Scholarship  Study Abroad: Intensive bilingual year abroad in both Nice, France and Barcelona, Spain with EF International Language School (9/00- 5/01). University of Wisconsin-Madison, Candidate to graduate with Masters of Business Administration, May of 2016 Technical skills include: Certifications:  Mastery of Microsoft Office including Project, SharePoint, Excel, Visio and PowerPoint  Crystal Reports  Project Management Professional  EpicCare Ambulatory (Epic)  ASAP Emergency Department (Epic)  Identity (Epic)  Resolute Professional Billing (Epic)  Prelude Registration (Epic)  Benefits Engine (Epic)  Charge Router (Epic)  ADT (Epic)