LiamTinkerer who’s failing schoolLiam is a Junior in Noble Street Charter high school. He’s the middle child of three with a full-‐=me working mom. His parents divorced when he was a kid, so it’s mostly just him, his mom and two brothers.Liam spends a lot of =me to himself. He oDen gets caught up in his own world and is always fascinated by things around him. His mom has yelled at him numerous =mes for taking apart their kitchen appliances. What his mom doesn’t realize is that Liam is able to put these parts back and his interests have even extended into computers. Liam’s friends will even bring him broken computers to ﬁx and re-‐sell. What might be the experience of Liam working passionately on his “side projects” but also failing school?
NancyExperienced teacher seeking supportNancy has been a teacher for the last 20 years. She loves what she does, but knows she can challenge herself more. The pressure of tes=ng has zapped her crea=vity and she is nervous about integra=ng new technology into her curriculum. The stakes are geLng higher for her students, and she is overwhelmed by what it might take to teach skills for the new workplace.She currently works in a Chicago Public School where there are no funds for her to aNend conferences, workshops, or pursue coursework outside of school hours to improve her skills or expand her knowledge. This makes her lose steam in her work-‐-‐ feeling undervalued and under s=mulated. What might be the experience of feeling like professional development for new teaching is overwhelming and inaccessible–– but more needed than ever?
MonicaNursing student balancing familyMonica is in her ﬁrst year of Malcolm X’s City College of Chicago nursing program. As a ﬁrst genera=on college student, Monica is incredibly proud to be geLng her degree and geLng one step closer to achieving the life her parents moved to the US for.Monica loves nursing and having her own apartment and is doing great in class. Unfortunately however, Monica’s mom was just diagnosed with cancer. Her father is a full-‐=me security guard and works incredibly hard to support the family.Her already stretched lifestyle of classes, independence, and work is being pushed to the limits with this new strain on her family. She feels alone. What might be the experience of Monica facing the choice to support her family now versus pursuing an education she know will benefit them all in the long run?
What is your user’s journey and wherecould design make a difference?
ect can be too general to solve for in a meaningful way. How can we conserve more water? How can we reduce the amount of water needed to wash dishes in our school’s cafeteria? How can we get cafeteria customers to intuitively scrape their plates? Ideate!