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Management skills for everyone

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Management skills for everyone

  1. 1. Management Skills For Everyone
  2. 2. You will learn: <ul><li>Personal Management Skills </li></ul><ul><li>Effective Management Skills </li></ul><ul><li>Effective Communication Skills </li></ul><ul><li>Managing Office Politics </li></ul><ul><li>Career Management Skills </li></ul>
  3. 3. Personal Management Skills <ul><li>Steps for great self-esteem: </li></ul><ul><li>Take responsibility </li></ul><ul><li>Watch your negative self talk </li></ul><ul><li>Don’t allow others negativity to affect you </li></ul><ul><li>Commit to building your self-esteem daily </li></ul><ul><li>Have an optimistic attitude </li></ul><ul><li>Management: to be in command or to have under control. </li></ul>
  4. 4. Examples of Self Talk <ul><li>Negative Self Talk: </li></ul><ul><li>I’m so stupid sometimes! </li></ul><ul><li>I look awful today! </li></ul><ul><li>I just keep getting fatter and fatter! </li></ul><ul><li>I’m always broke! </li></ul><ul><li>Why do these things always happen to me? </li></ul><ul><li>Positive Self Talk: </li></ul><ul><li>I am capable! </li></ul><ul><li>I have many wonderful qualities! </li></ul><ul><li>I love myself just the way I am! </li></ul><ul><li>I believe in my ability to succeed! </li></ul><ul><li>I deserve the respect of others! </li></ul>
  5. 5. Setting Goals is SMART! <ul><li>“ Goal” In Goal-Setting: </li></ul><ul><li>S pecific </li></ul><ul><li>M easurable </li></ul><ul><li>A chievable </li></ul><ul><li>R eviewed/revised often </li></ul><ul><li>T ime specific </li></ul>
  6. 6. Mastering Communication Skills It’s not what you say, but how you say it. <ul><li>S mile </li></ul><ul><li>O pen posture </li></ul><ul><li>F ind common ground </li></ul><ul><li>T ry to understand other’s points of view </li></ul><ul><li>E ye contact </li></ul><ul><li>N odding </li></ul>
  7. 7. Communicating Better At Work <ul><li>Communication is a 2 way street </li></ul><ul><li>Use face to face communication </li></ul><ul><li>Is your message clear? </li></ul><ul><li>Listen to others </li></ul><ul><li>Practice open door policies </li></ul><ul><li>Conduct one-on-one meetings </li></ul><ul><li>Build credibility with one another </li></ul><ul><li>Understand that communication does not end when you finish delivering your message </li></ul>
  8. 8. Assertive Behavior Skills <ul><li>Learning to say “NO”: </li></ul><ul><li>Acknowledge the request </li></ul><ul><li>Decline </li></ul><ul><li>State reason </li></ul><ul><li>Offer alternative solutions </li></ul><ul><li>5 Major time wasters: </li></ul><ul><li>Spreading yourself too thin </li></ul><ul><li>Being Afraid </li></ul><ul><li>Not wanting to say no </li></ul><ul><li>Being tied to the phone </li></ul><ul><li>Procrastinating </li></ul>
  9. 9. Maximizing my time A list of 10 to Win! <ul><li>Master a to do list </li></ul><ul><li>Get a day timer or palm pilot </li></ul><ul><li>Have 1 minute meetings </li></ul><ul><li>Weekly or monthly project schedule </li></ul><ul><li>Quiet hour </li></ul><ul><li>Make appointments for interruptions </li></ul><ul><li>Plan your day around your energy levels </li></ul><ul><li>Keep copies of documents on hand </li></ul><ul><li>Handle your anger effectively </li></ul><ul><li>Take breaks or vacations </li></ul>
  10. 10. Project Management <ul><li>Staying on top: </li></ul><ul><li>Consolidate tasks </li></ul><ul><li>Delegate </li></ul><ul><li>Don’t work on projects during peak interruption periods </li></ul><ul><li>Warm up and cool down tasks </li></ul><ul><li>Communicate effectively with supporting staff </li></ul>
  11. 11. Team/Office Politics <ul><li>P ower, know who has it </li></ul><ul><li>O pportunity to align yourself </li></ul><ul><li>L earn to keep on top of things </li></ul><ul><li>I dentify with a mentor </li></ul><ul><li>T rack your success skills </li></ul><ul><li>I nvolve yourself in other activities </li></ul><ul><li>C ommunicate effectively and know how to handle conflict </li></ul><ul><li>S eparate yourself as a star </li></ul>
  12. 12. Working Through Conflict <ul><li>5 Methods For Dealing with Conflict: </li></ul><ul><li>Avoidance= Lose-Lose </li></ul><ul><li>Competition= Win-Lose </li></ul><ul><li>Accommodation= Lose-Win </li></ul><ul><li>Compromise=Win-Lose/Lose-Win </li></ul><ul><li>Collaboration- Win-Win </li></ul>Myth: It is dysfunctional, avoid it & it will go away, produces win/loose situations Truth: It is inevitable, can be managed, can build relationships, can be a motivator for change
  13. 13. Dealing With Difficult People <ul><li>Sherman Tanks- directors gone bad, they like to bully/threaten </li></ul><ul><li>Snipers- Passives, socializers, take shots at you </li></ul><ul><li>Exploders- Socializers, blow up then are embarrassed </li></ul><ul><li>Complainers- any type! Complain over and over </li></ul><ul><li>Gossipers- any type! Like to spread rumors </li></ul>
  14. 14. Ways To Handle Difficult People <ul><li>Tolerate it without resentment </li></ul><ul><li>Tolerate with resentment </li></ul><ul><li>Leave the situation </li></ul><ul><li>Protest…. </li></ul><ul><li>+ = + If they are nice be nice </li></ul><ul><li>- = + Give jerks the </li></ul><ul><li>benefit of the doubt </li></ul>
  15. 15. How To Motivate Them <ul><li>Understand their motivations </li></ul><ul><li>Create a sense of purpose </li></ul><ul><li>Expect the best </li></ul><ul><li>Establish high standards </li></ul><ul><li>Challenge them </li></ul><ul><li>Praise generously </li></ul>
  16. 16. Career Killers <ul><li>Lack of direction or goals </li></ul><ul><li>Refusing to be a team player </li></ul><ul><li>Behaving passively or aggressively </li></ul><ul><li>Negative work habits </li></ul><ul><li>Attitude of indifference </li></ul><ul><li>Expecting others to look out for you </li></ul>
  17. 17. Ending On A Positive Note <ul><li>The power of a smile: </li></ul><ul><li>Sets a positive tone </li></ul><ul><li>Gives you an air of confidence </li></ul><ul><li>Energizes you </li></ul><ul><li>Reduces tension </li></ul><ul><li>Improves tonality </li></ul><ul><li>Makes you look younger </li></ul><ul><li>Helps you build the reputation as an achiever </li></ul>
  18. 18. THANKS

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