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Delight is a word in customer success that has been tossed around a lot...but what does it really mean and how do you create a strategy and process for it? The team at Bonjoro decided to dig into this word and concept, and they were able to come up with some very interesting findings.
Join Planhat and the Bonjoro team as we discuss their findings on delight and customer success, as well as their suggestions for creating a strategy to incorporate it into your business strategy.
What you'll learn:
• What is customer delight and why customer success should drive it?
• Why is it important?
• How can you use it in your CS strategy?
• What is the potential ROI?
• Q&A @ the end