15 ferch feather-river_baldrige

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15 ferch feather-river_baldrige

  1. 1. PerformanceExcellence(Baldrige) AsA SurvivalStrategyMay 2011Wayne Ferch, FACHEPresident and CEOWhy Baldrige?
  2. 2. "It is a disgrace to do asecond-class job inanything…all of ourinstitutions…shall benumber one."- A Founder ofAdventist Healthcare, 1877Our current vision:“Feather River Hospitalwill be a recognized leaderin mission focus, qualitycare and fiscal strength.”
  3. 3. Feather RiverHospital ProfileFeather RiverHospitalParadise, CA
  4. 4. • Opened in 1950• 101 Bed Rural Hospital• Serves a population of 50,000• 1200 employees, 375 volunteers, 160 medical staffmembers• Extensive Ancillary and Home Care Services• Hospice House• Cancer Center and other outpatient services• Large Rural Health ClinicFeather River HospitalParadise Hospice House
  5. 5. Myth #1You need to haveexcellent financial resultsto start BaldrigeFRH Net Income 2000-2011-$3,000,000-$2,000,000-$1,000,000$0$1,000,000$2,000,000$3,000,000$4,000,000$5,000,0002000 2001 2002 2003 2004 2005 2006 2007 2008* 2009 2010
  6. 6. Myth #2Must have extraordinaryleadershipLeadership and Inservice Education2012022032020032004200520062007200820092010HoursperstaffFRH-Leadership Baldrige RecipientOverall 26 examiners
  7. 7. Leadership ModelMyth #3Must have excellentquality outcomes to start
  8. 8. Clinical OutcomesHeart Failure Care0%20%40%60%80%100%200420052006200720082009201020112012%ComplianceFRH 90th %ileGoodMyth #4Morale and engagementmust be high
  9. 9. Hospital Wide Turnover0%5%10%15%20%2003 2004 2005 2006 2007 2008 2009 2010PercentFRH Baldrige WinnerCHA Top 25th %tile EMCGood0%5%10%15%2004 2005 2006 2007 2008 2009 2010PercentFRH Baldrige WinnerMyth #5You fill out an application andyou WIN!
  10. 10. ApplyingStrategic ReviewStrategic PlanningLeader DevelopmentTargeting Best PracticeCompass SystemPEC & PET’sStrategic AlignmentMilestones in our Journey for ExcellenceQuest / CAPEStrategic DeploymentInnovation20002011Myth #6I don’t have time
  11. 11. Myth #6 is TRUEYou MUST make the time or becontent with being average.Myth #7We are already good at planning
  12. 12. Strategic Planning ProcessMyth #8We KNOW we are good
  13. 13. Compass ProcessIf it is important, MEASURE IT!Why Baldrige?
  14. 14. Thank You!2008 & 2010 GOLDAward Winner2010 Governor’sAward

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