Kailash Healthcare Increases Productivity By 40% With Google Apps For Business. Goes Google With MediaAgility
Kailash Healthcare Improves Productivity By 40% With Google Apps ForBusinessA Case Study By MediaAgilityKailash Healthcare Ltd is a group of hospitals and research centers dedicated to healthcare and wellbeingof the society. The group comprises of multispeciality and superspeciality hospitals and research centersacross 3 states in India. This 25 year old group of hospitals has a single point agenda to provide efficient,timely and patientfriendly healthcare to its patients, through best medical practices in a clean, healthy andrejuvenating environment.Kailash Healthcare has over 500 employees spread across the group of institutes of which over a 100require IT enablement. The main challenge that the group faced was to keep these employees connectedwhile retaining focus on their mission of providing excellent heathcare to the patients. The IT team struggledto keep their communication channels smooth and efficient. Kailash was running their mails on a primitivewebmail platform. The Group IT head, Sandhya Jha, identified the need to upgrade to an excellent internalcommunication and collaboration channel that would power the best doctors and healthcare staff. “It wasobvious that we retained our IT infrastructure on the Cloud but evaluating available Cloud based solutions inthe market was my immediate action item.”, recalls Sandhya.The foremost deciding factor of the best fit for our organizational IT needs was that of minimal downtime andsecurity of our data. Minimising downtime is very critical for the healthcare business. Apparently, the ITteam at Kailash was hassled by a low performance of the existing system. The group faced a tremendousdelay in email delivery which hampered their daytoday functioning. This was not acceptable to Kailash asagility is foremost for a healthcare group. “There was absolutely no point of running on a web based emailsystem, if there is a lag in mail delivery. It was defeating the very purpose of a cloud based communicationchannel”, said Sandhya. Their IT issues just did not stop there. The team was also facing serious issueswith spam control and email backup. All these problems summed up and the IT team decided to adopt acomprehensive cloud based messaging system that would result in better efficiency of their team.After evaluating all the existing mail solutions, Kailash decided to adopt Google Apps for Business. Besidesserving their basic need to deliver mails in realtime, the Google suite of solutions also helped themovercome their other IT challenges. The decision to switch to Google Apps was backed by the entireManagement at Kailash Group. Google Apps not only enabled a smooth communication channel across alllocations of Kailash but also enabled a robust collaboration environment powered by Google Drive, Gtalk andCalendar. The employees were now able to work simultaneously on multiple issues, across all locations,with Google Docs; schedule appointments for the Doctors and staff on Google Calendar and collaborateinstantly on Gtalk. The system saw an immediate change in their way of work.The IT team noticed that the inbuilt spam controls worked smoothly behind each mailbox. One of thebiggest pain for any Administrator is to minimize spam for their employees. “With Google Apps and Postini,this was easy. Not only did we see almost zero spam but got a superb uptime and a great mail archivingsystem. All our challenges were overcome with an allinone solution Google Apps”, says Jha. The Kailashgroup’s workflow saw a significant improvement after the switch. Google Apps users in the group have animproved user experience and the IT admins are not worried about downtimes, security, spam or back upsanymore. Google Apps collaboration capabilities have made daytoday work easier for it’s employees and
have resulted in almost 40% increase in efficiency. One of the main reasons for Kailash to choose GoogleApps over the other providers was the Google strategy of providing versionfree, automatic upgrades to itsusers. As Google releases new features and upgrades, the IT team at Kailash need not bother aboutpatches, purchasing the latest version or compatibility with other softwares. All the new productenhancements are automatically integrated at the backend and it’s usability is left to the Administrator orthe end user.Kailash migrated over a 100 of their employees to Google Apps for Business with MediaAgility. MediaAgilitynot only showed product value to the Kailash group but smoothly transitioned all it’s employees from theirexisting mail system to the Google Apps suite of communication and collaboration. MediaAgility, a GoogleApps Premier Partner, helped Kailash with data migration, creation of users, groups and organisationalunits. The entire switch was perfectly mapped under a project management scope which included strategicand technical deployment of Google Apps and Postini within a predecided timeframe. Kailash was providedwith Change Management services which included training sessions to help the end users. Super Admintrainings were also provided to the IT team to better manage the Google Apps system.