COMMUNICATION STRATEGIESFOR A HEALTHY WORKPLACET R I S T A N M C C A L L U M &M E A G H A N O ‟ B R I E N ;C A R E E RS E ...
C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 2
C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 3
JUST A FEW ASSESSMENT TOOLS…C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 4
COMMUNICATION STYLES IN THE WORKPLACEImage sourced from: www.andysowards.com
DIRECT & FIRMDirectAuthoritativeCompetitiveDoes not like to spend timecommunicatingAchieve immediate resultsC O M M U N I ...
OPTIMISTIC & ENERGETICEnthusiasticImpulsiveOptimisticTalkativeThrives on social recognitionand approvalCollaborationC O M ...
COLLABORATIVE & CARINGPatientCognizant of others emotionsGood listenerTeam workDifficulty in coming to adecisionPrefers st...
LOGISTICAL AND ANALYTICTechnicalValues accuracy & logicPrefers stable conversationValues quality and not quantityReservedW...
TONE & NON-VERBAL CUESVideo sourced from: Ameriqu(YouTube)
COMMUNICATIONTOOLBOX Understanding that communicating is aconstant act of growth Understanding that we are always studen...
FIERCECONVERSATIONS.C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 12
C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 13Image sourced from:www.wordle.net
C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 14Image sourced from:www.wordle.net
Beating aroundthe bushPlaying the blamegameAssumptionMisconsumptionC O M M U N I C A T I O N S T R A T E G I E S F O R A H...
TransparencyImmediacy overconvenienceBe clear and conciseThink before you speakC O M M U N I C A T I O N S T R A T E G I E...
PLAYING THE BLAME GAMEProactive mentalityTalk it outAsk questionsChange the way you reactAddress the issue„US‟ instead of ...
ASSUMPTION MISCONSUMPTIONAsk questions & avoid assumptionsBest practices are operational frameworksTransparencyBeing solut...
Increase yourunderstanding of thesituation before reactingC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T ...
RETENTION &COMMUNICATIONVideo sourced from: AirTran Airways Advertisement(YouTube)
Quality of Relationshipwith Manager/SupervisorAbility to balance workand home lifeAmount of meaningfulwork/feeling of maki...
UNSUSTAINABLE WORKPLACE TRAITS Blurred roles Lack of respect Lack of accountability Pushing personalagendas Lack of d...
 Be proactive Leader to instill clearcommunication Develop a “Team Covenant” Set a personal thank youquota Ask qualit...
THANKS – QUESTIONS?M E A G H A N O ‟ B R I E N T R I S T A N M C C A L L U MC O M M U N I C A T I O N S T R A T E G I E S ...
REFERENCESDifficult Conversations By Douglas Stone, Bruce Patton & Sheila HeenEveryone Communications Few Connect By John ...
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Communication Strategies for a Healthy Workplace

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  • Sourced from: http://www.andysowards.com/
  • Sourced from:www.wordle.net
  • Communication Strategies for a Healthy Workplace

    1. 1. COMMUNICATION STRATEGIESFOR A HEALTHY WORKPLACET R I S T A N M C C A L L U M &M E A G H A N O ‟ B R I E N ;C A R E E RS E R V I C E S , U N I V E R S I T YO F C A L G A R Y1
    2. 2. C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 2
    3. 3. C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 3
    4. 4. JUST A FEW ASSESSMENT TOOLS…C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 4
    5. 5. COMMUNICATION STYLES IN THE WORKPLACEImage sourced from: www.andysowards.com
    6. 6. DIRECT & FIRMDirectAuthoritativeCompetitiveDoes not like to spend timecommunicatingAchieve immediate resultsC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 61• Don‟t take bluntnesspersonal• Team work• Skip small talk• Confidence
    7. 7. OPTIMISTIC & ENERGETICEnthusiasticImpulsiveOptimisticTalkativeThrives on social recognitionand approvalCollaborationC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 72• Show them that youvalue a relationship withthem• Encourage their ideas• Address conflict directly• Share that disagreementdoesn‟t mean a failedrelationship
    8. 8. COLLABORATIVE & CARINGPatientCognizant of others emotionsGood listenerTeam workDifficulty in coming to adecisionPrefers stable conversationsAvoids changeAgreeableC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 83• Express sincerity andappreciation for their input• Collaborate• Encourage them to speakup and share their opinions• Approach conflict calmlythough direct
    9. 9. LOGISTICAL AND ANALYTICTechnicalValues accuracy & logicPrefers stable conversationValues quality and not quantityReservedWorks best aloneC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 94• Ensure any conflict isbacked up by fact• Allow them opportunity tostate their thoughts• Ensure timelines are setwhen discussing projectsor identifying when asolution is to be determined• Avoid any questions toopersonal
    10. 10. TONE & NON-VERBAL CUESVideo sourced from: Ameriqu(YouTube)
    11. 11. COMMUNICATIONTOOLBOX Understanding that communicating is aconstant act of growth Understanding that we are always studentsCommunicate with others in the fashion in whichthey wish to be treated and communicated with Being an active listener! Ask questions! Accepting different communication stylesC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 11
    12. 12. FIERCECONVERSATIONS.C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 12
    13. 13. C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 13Image sourced from:www.wordle.net
    14. 14. C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 14Image sourced from:www.wordle.net
    15. 15. Beating aroundthe bushPlaying the blamegameAssumptionMisconsumptionC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 15123
    16. 16. TransparencyImmediacy overconvenienceBe clear and conciseThink before you speakC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 161BEATING AROUND THE BUSH
    17. 17. PLAYING THE BLAME GAMEProactive mentalityTalk it outAsk questionsChange the way you reactAddress the issue„US‟ instead of „YOU‟ „WE‟ instead of „I‟C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 172
    18. 18. ASSUMPTION MISCONSUMPTIONAsk questions & avoid assumptionsBest practices are operational frameworksTransparencyBeing solution focused ratherthan problem focusedC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 183
    19. 19. Increase yourunderstanding of thesituation before reactingC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 19Take a deep breath and…1Maintain dignity andrespect of partiesinvolved2Develop and maintain anawareness of yourreactions, feelings andimpact on the conflict3Be prepared to take thefirst and subsequentsteps toward resolution.4WHEN ALL ELSE FAILS…
    20. 20. RETENTION &COMMUNICATIONVideo sourced from: AirTran Airways Advertisement(YouTube)
    21. 21. Quality of Relationshipwith Manager/SupervisorAbility to balance workand home lifeAmount of meaningfulwork/feeling of making adifferenceLevel of cooperation withco-workersLevel of trust in theworkplaceC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 21WHY DO PEOPLE LEAVE ORGANIZATIONS?1Survey conducted by University ofCalgary125432013 University of Calgary EngagementSurvey – Increased Belief/Confidencein:Leadership: +15% since 2011Authority and Empowerment: 71%favourableDirection: +8% since 2011“I have the opportunity to dochallenging and interesting work.”70%“I feel proud to work at theUniversity”: 76%“I feel proud to work in my unit”:72%
    22. 22. UNSUSTAINABLE WORKPLACE TRAITS Blurred roles Lack of respect Lack of accountability Pushing personalagendas Lack of directionC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 22 Incorporate teaminto changes Start with heart Team Covenant Being team focused Manage withmovement
    23. 23.  Be proactive Leader to instill clearcommunication Develop a “Team Covenant” Set a personal thank youquota Ask quality questions Learn how people like to berecognized Know how to work withdifferent communication stylesC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 23COMMUNICATION TOOLBOX
    24. 24. THANKS – QUESTIONS?M E A G H A N O ‟ B R I E N T R I S T A N M C C A L L U MC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 24Connect with meon Linkedin!Connect with me onLinkedin!
    25. 25. REFERENCESDifficult Conversations By Douglas Stone, Bruce Patton & Sheila HeenEveryone Communications Few Connect By John C. MaxwellImproving Communication at Work-University of Calgary Business SeminarFierce Conversations By Susan ScottCreative Conflict Resolution: Making the Most of Differences-University of Calgary Business SeminarInterview with Colleen Bangs-Director, Career Services at the University of CalgaryInterview with Kathryn Keresztesi-Human Resources Partner at the University of CalgaryInterview with Martina Payette-Life & Career Coach at The Trentham FoundationFailure to Communicate: How Conversations go Wrong and what you can do to right them by Holly WeeksAesop‟s Fable: A Table of Teamwork by Lauren Fleischhauer3 Tips to Lead Effective Meetings by Christine Krenek5 Reasons Why Your Team May Be Failing by Lauren FleischhauerC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 25

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