Etiquette: Some major things.


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Etiquette is the must, you need to survive in both the corporate and society. In this presentation you will find the major corporate etiquette and social etiquette.

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Etiquette: Some major things.

  1. 1. Presentation on Etiquette Presenter: Md. Sajedul Hoque Student, Eastern University, Bangladesh
  2. 2. Topic To Be Covered • What is Etiquette? • Why business Etiquette ? • Certain important business Etiquettes. • Social Etiquette.
  3. 3. What is Etiquette? Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group. i.e. etiquette transforms a man into a gentle man.
  4. 4. Why business Etiquette ? It seems that today the rule is to break all the rules! Unfortunately, when it comes to how we treat one another, some people don't even know the rules. This is the point where the word business etiquette comes. It makes a person more professional in his work and with his peer groups.
  5. 5. Certain important business Etiquettes • Office Etiquette • Meeting Etiquette • Professional Etiquette • Corporate Dressing Etiquettes • Interview Etiquette •Customer Service Etiquettes •E-mail Etiquette •Telephone Etiquette •Business Card Etiquette •Body Language
  6. 6. Office Etiquette • Be self-aware • Use common sense • Mind your own business • Never go over your supervisor’s head • Treat every employee with the same respect • Do not post things of an offensive nature • Office Romance Dating a supervisor or subordinate is not be entertained.
  7. 7. Meeting Etiquette • Avoid swear words and vulgar references. • Poor communicating skill is not professional. • Avoid personal questions during first meeting. • Whoever gets to the door first should open it and hold for others who are following. • Turn off your cell phone ringer, accept voicemail and text messaging only. • Never enter meeting room without a notepad and pen.
  8. 8. Professional Etiquette • Introducing Yourself • Greeting • Handshakes
  9. 9. Corporate Dressing Etiquettes • Don’t be Informal • Be formal
  10. 10. Interview Etiquette • Your hair should be clean, combed and tied. • Arrive at least 10 minutes before interview. • If the company has no dress code, remember it’s better to over dress than under dress. • Turn off your cell phone before entering the interview room. • Make a positive and professional first impression by being assertive and a firm handshake to each interviewer. • Ask for permission to sit • Communicate effectively by speaking clearly and avoiding ‘ugh’, ‘you knows’ and slang.
  11. 11. Customer Service Etiquettes  Do not take comments or insults personally  Never interrupt the customer  Show Empathy  Stay focused  Take Responsibility  Patience really is a virtue  Be Polite
  12. 12. E-mail Etiquette • Be concise and to the point • Use proper spelling, grammar & punctuation • Use templates for frequently used responses • Answer swiftly • Use a meaningful subject • Read the email before you send it • Keep attachments to a Minimum and mention your attachment in the content • Take care with abbreviations and emotions • Use active voice instead of passive voice
  13. 13. Telephone Etiquette DON’T  Eat when you are on phone  Put someone on speaker phone  Talk with others  Say anything that you don’t want the caller to hear  Answer the phone if you are not prepared  Answer calls when you are in office or in a meeting
  14. 14. Telephone Etiquette (Continue..) DO Answer using your name, title and ask how can you help Always leave your phone number and speak slowly Leave a short, detailed message Return calls in a timely manner Smile when you answer the phone
  15. 15. Business Card Etiquette • Always have a business card • Have it in a good shape and updated • Have it readily available • Be selective about distributing • Present it in a appropriate time and manner.
  16. 16. Body Language • Good postures displays confidence • Don’t slouch -stand and sit upright • Don’t fidget- it is annoying and a sign of boredom • Keep hands away from your mouth when speaking. Casual Judging Arguing
  17. 17. Social Etiquette • Social etiquette is important for an individual as it teaches him how to behave in the society. • Wedding Etiquette: Wedding is a special event in every one’s life. Individuals should ensure they behave sensibly at weddings. • Bathroom Etiquette: Make sure you leave the restroom clean and tidy for the other person.
  18. 18. Dining Etiquette • Be on time • Stand on the right side of your chair and enter from your left • Put your napkin in your lap • Decide on your menu selections quickly • Never order the most expensive item • Wait for all people to be served before beginning • Know which silverware to use with which food
  19. 19. Dining Etiquette (Continue..) • Don’t eat with your mouth full • Keep one hand in your lap unless you are eating European style • Remove anything from your mouth with the same implement that it went in with (except bones) • Eat at a moderate speed • Try to maintain some polite dinner conversation • Never medicate yourself at the table • If you must leave the table, place your napkin in your chair.