Family Practice Improves Financial Performance with Integrated EHR Solution


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Learn how your family practice can increase productivity and improve profitability and cash flow with Integrated EHR Solution

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Family Practice Improves Financial Performance with Integrated EHR Solution

  1. 1. Case Study High Ridge Family PracticeAt a Glance Improves Financial Performance withOrganization Integrated EHR SolutionHigh Ridge Family Practice High Ridge Family Practice, a busy, and fully capture the given level ofStamford, Conn. five-provider group of family service so as to leave no money on– Family practice practitioners in Stamford, Conn., the table. Additionally, High Ridge– 5 physicians has been committed to electronic wanted a financially stable vendor,– Active patient population health record (EHR) technology capable of providing ongoing of 5,000 to 6,000 since 1990, when it implemented a support and technical enhancements rudimentary integrated EHR and for its solution as regulatory– 12,500 to 14,500 office visits practice management system. The requirements and the practice’s per year practice finally hit the mark in needs evolved. 2004 with the right solution — anSolution Spotlight advanced integrated EHR, billing, Answers scheduling, and ordering solution After evaluating several vendors,– Practice Partner Appointment from McKesson. Now, all charges Scheduler High Ridge Family Practice are captured during the patient chose McKesson’s Practice Partner®– Practice Partner Medical Billing encounter with efficient electronic suite of integrated software:– Practice Partner Patient Records documentation. Billing is virtually Practice Partner® Appointment seamless, and days in accounts Scheduler, Practice Partner® Medical– Practice Partner Order Entry receivables are low. With these Billing, Practice Partner® Patient efficiencies, the practice has Records and Practice Partner® OrderCritical Issues grown, adding two physicians, Entry. (Practice Partner version 9.2– Increasing productivity increasing the number of patient from McKesson is a CCHIT CertifiedSM visits per physician and improving product for CCHIT Ambulatory EHR– Improving profitability overall clinical care. and cash flow 2006 and 2007.) “I wanted a fully integrated software system that Challenges would allow my practice to operateResults In 2003, privacy and security as efficiently as possible. Practice– Annual gross charges increased provisions in HIPAA precluded Partner has succeeded in this by 30% after the first year further use of High Ridge objective,” says Falkoff.– Cash flow improved by Family Practice’s legacy practice 25%-30% management system. Led by The Practice Partner system’s the practice’s IT champion and integrated EHR and practice– Turnaround on insurance founding partner, Dr. Alan Falkoff, management tools meet the payments reduced from High Ridge began the search for a practice’s needs for increased 45-60 days to 14-21 days better solution, one that would productivity and reliability. boost productivity and increase High Ridge physicians use the cash flow, while helping physicians application’s customizable progress provide better care quality. note templates to fully document patient visits with appropriate The practice wanted a docu- diagnosis and E&M codes. Using mentation system that would these templates, the practice has allow physicians to maximize improved its coding, and the their time spent with patients physicians are confident that
  2. 2. Case Study“I wanted a fully integrated their documentation supports The practice is confident that it the given level of service. has found a reliable vendor insoftware system that would McKesson. “The company hasallow my practice to operate The Practice Partner application’s been very supportive, helpful progress notes automatically import and cooperative, with excellentas efficiently as possible. The clinical data, making patient visits support and responsiveness,” more efficient and giving High explains Falkoff.Practice Partner system has Ridge physicians the power to makesucceeded in this objective.” better care decisions. For example, Results documenting a yearly physical exam The Practice Partner application’s is much faster because the patient’s integrated software system helped past medical history, social history High Ridge to improve both officeDr. Alan Falkoff and family history are automatically efficiency and the financial healthHigh Ridge Family Practice inserted into the progress note. of the practice. Since deploying Additionally, the system’s built-in the system, High Ridge added alerts and practice guidelines help two physicians and increased the practice improve performance both quality time with patients metrics in key areas. Overall, this and patient volume. The practice helps physicians improve clinical has accelerated receivables, outcomes. reducing turnaround on insurance payments from 45-60 days to High Ridge physicians automatically 14-21 days and improving cash flow send procedure and diagnosis by 25% to 30%. Overall, annual codes entered during the patient gross charges increased by 30% encounter to the billing clerk via with improved coding and charge the Practice Partner software’s capture after the first year of electronic encounter form (EEF). using the Practice Partner solution. This eliminates the paper superbill, Since then, charges increased helping to reduce data entry errors by 8% to 12% per year. and billing omissions and speed charge posting. The practice can “Through the integrated system bill for services much faster and from Practice Partner, we bill for our thus receive payments sooner, services sooner and dramatically helping to improve cash flow. improve cash flow in our practice,” explains Dr. Falkoff. “This improves “With the Practice Partner system, our ability to maintain our office, charge capture is maximized; we retain quality staff, upgrade get paid better because the system equipment and take home a captures every charge and helps us reasonable income.” document office visits to their highest level,” relays Falkoff.McKesson Provider Technologies Copyright © 2007 McKesson Corporation and/or one of its subsidiaries. All rights reserved. Practice Partner is a registered trademark of Physicians Microsystems Inc., a wholly owned subsidiary of McKesson Information5995 Windward Parkway Solutions LLC. CCHIT CertifiedSM is a service mark of the Certification Commission for Healthcare InformationAlpharetta, GA 30005 Technology. All other product or company names mentioned may be trademarks, service marks or registered trademarks of their respective companies. PRT275-09/07http://www.mckesson.com1.800.981.8601