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@Sales20Conf • #s20c McKinsey & Megatrends for sales organizations

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@Sales20Conf • #s20c
McKinsey & Company Proprietary MaterialsMcKinsey & Company Proprietary Materials
Manage the multichannel decision journey
Initial sales On-boarding
Billing
and care
Collections
Loyalty /
retention
Life events
Up and
cross-sales
Follow your Customers
through their journey
Uncover how different touch
points impact outcomes
18

Published in: Sales, Business
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