2. History
Supertech was Founded in 1988.
Had developed residential and commercial areas in cities like
Delhi/NCR, Meerut, Haridwar, among others and focusing more
on the northerrn states of India.
Supertech has to its credit over 90 million square feet of
real estate under development both in residential and
commercial sector.
8/25/2015
2
3. Industry Overview
Market size projected to reach US$ 90 billion by end of 2015.
Growth rate was 12% Approx (CAGR) in 2013-14.
Real Estate contribution towards the GDP is 6.5% approx. in 2013
4 major components of Real Estate:
Residential
Commercial
Hospitality
Retail
8/25/2015
3
6. Product
Supertech has Ventured in
1. Residential
2. Commercial
3. Villas
4. IT Parks
5. Hospitality
8/25/2015
6
7. WHAT'S SPECIAL-Features
8/25/2015
7
Clubhouse
Coffee Bar
Gymnasium
Parking
Swimming Pool
CCTV Surveillance
Play Area
Hi-speed Elevators
Power Back-up
Open Landscape
Jogging Track
Party Lawn
North India's Tallest Residential
Development
Height of 255 mtrs. & 66 floors
Hi-end luxurious Studios & 2, 3, 4 BHK
Apartments.
World class Fitness club
Spa & Yoga and Meditation Center
Indoor games
Infinity Pool
Observatory with coffee lounge and Art
Gallery
Open Air Restaurant & Helipad on Top floor
Facing 100 Acres of sprawling green-park
Construction by B. E. Billimoria
Business Center equipped with hi-tech
facilities
Cigar rooms for responsible smoking
Indoor lounge for reading and relaxation
Outdoor terrace for enjoying fresh air
10. Place
Established in Cities and Towns like
1. New Delhi
2. Noida
3. Rudrapur
4. Haridwar
5. Meerut
6. Moradabad
7. Dehradoon
8. Gurgaon
8/25/2015
10
11. Promotion
Billboards and Hoardings
Sponsorship and Events ( IPL Rajasthan Royals )
Media Promotion
Newspaper ( HT Property, Times Estates )
TV media ( Sponsors of Property India on NDTV )
Social Networking
Radio
8/25/2015
11
12. Process
Channel Sales ONLY. ( No Direct Sales Team )
Prospecting and contacting the customer
On site meeting and showcasing the product.
Describe the payment process.
Take the appointment for next meeting/call.
8/25/2015
12
13. People
Sales force:
Commercial : 30
Residential : 60
The team is broadly divided into Civil, Marketing, CRM, HR and
Finance.
8/25/2015
13
14. Location and Convenience
Critically located.
Well Located sites. Mostly on National and State highways.
Registered office : Nehru Place, New Delhi.
Corporate office:
Noida. Moradabad.
Gurgaon. Dheradoon.
Lucknow. Banglore.
8/25/2015
14
15. After Sales
Each customer gets a distinct customer ID and PIN number as soon as
he registers with the company.
After purchase of the property, if the customer faces any issue, they can
use their PIN number to lodge a complain with the company
telephonically.
The company addresses the issue with in two working days & tries to
solve it as soon as possible.
There are norms to follow up & meet the maintenance work according
the terms & conditions noted with the paper.
8/25/2015
15
16. Customer Relation Management Process:
Query/Complaint/
Escalation
Centralized
Query Routed
CRM Rep. picks it
up
Query
operated/Resolved
/Re-routed
Customer
Informed about
the resolution
Customer
Happy/Unhappy
No
8/25/2015
16