Change experience checklist

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Change experience checklist

  1. 1. Change experience checklist - a large automobile companyThe client had recently changed ownership from a very ‘hands-on’ multinational operatingstandard global processes and procedures to one that expected local management whoseeffectiveness is primarily judged by profitability contribution. It has also initiatedimplementation of an Enterprise Resource Planning tool which will significantly changebusiness processes. The organisation has ambitious growth plans over the next three to fiveyears and is putting in place a structured transformational change programme to meet theplan, taking the opportunity to re-engineer business processes in order to improveefficiency.Maven was asked to assess how well the organisation had managed business transformationand to identify the internal capability to implement change and build confidence across theorganisation that the business transformation would be a success.Maven was commissioned to produce a Transformation Maturity Assessment Report usingMaven’s Change Experience Checklist™ as the basis of a series of interviews with keyindividuals. We summarised our findings in a report presented to directors, with a baselineshowing how good it was at managing business transformation and recommendations forcritical areas to address in change plans.Division heads now have a clear indication of staff perceptions of the change, staffinvolvement in the change and their awareness of processes for the change, and can nowuse Maven’s recommendations as the basis for predicting and anticipating resistance,monitoring and controlling it and planning their strategy for successful businesstransformation.Copyright © Maven Training Ltd 2011www.maventraining.co.uk І 020 7089 6161

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