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Surely not in Emergencies! Gov 2.0, Crowdsourcing – does it    work for mission critical?
The Fear Factor
”     Emerging and traditional          communication tools    should be used together to         distribute information  ...
”    FaceBook was more  useful than government      websites and mediareports during the cyclone                          ...
”     the only thing that saves people in extreme     events is timely and    accurate information     Mark Crosweller,Com...
”There is a need for change                       […]    Empower communities with Timely, Relevant and       Tailored info...
Surely not in Emergencies…• How can we build and use A2C and C2A bridges?   – #1 Across whole PPRR spectrum       • Preven...
Surely not in emergencies!
Surely not in emergencies!
Surely not in emergencies!
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Surely not in emergencies!

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Session presentation for GovcampNSW, 19 Nov 2011

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Surely not in emergencies!

  1. 1. Surely not in Emergencies! Gov 2.0, Crowdsourcing – does it work for mission critical?
  2. 2. The Fear Factor
  3. 3. ” Emerging and traditional communication tools should be used together to distribute information quickly and accurately Sir Ken Knight, UK Chief Fire and Rescue Adviser ”
  4. 4. ” FaceBook was more useful than government websites and mediareports during the cyclone ” Yasi emergency Dr. Deanne Bird
  5. 5. ” the only thing that saves people in extreme events is timely and accurate information Mark Crosweller,Commissioner ACT ESA ”
  6. 6. ”There is a need for change […] Empower communities with Timely, Relevant and Tailored information Craig Lapsley, VIC FSC ”
  7. 7. Surely not in Emergencies…• How can we build and use A2C and C2A bridges? – #1 Across whole PPRR spectrum • Prevention: build a (Virtual) community (or linking existing ones) and establish connectivity before the event • Response: validate alerts using people on the ground • Recovery: e.g. crowdsourcing high-water marks post flood event • Recovery: mobilising existing communities & volunteers to assist in recovery – also helps grieving process – #2 Emergency Alert: working example of A2C • Issue: Generate wait & see mentality? – #3 Community resilience: can be (re-) built by Gov2.0 and Social Media – A2C hard enough, C2A even harder (for agencies) to accept • Even though experience shows SocMed info often more timely & accurate – How to resource continued (C2A) monitoring? • Should be a Social Media monitoring role in the operational groups

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